When I moved into Fox Run, it was the nicest place in town, with attractive buildings and landscaping, courteous service, and good maintenance - so I was willing to pay a considerable premium to live there. By the time I moved out, the management was totally unresponsive to requests for desperately-needed repairs and repeatedly failed to return phone calls... I couldn't imagine where all the money from the steadily-increasing rent was going!

The "free internet access" was nothing more than a computer in the management office that residents could use, and the "fitness center" was a joke as well, with minimal equipment (that didn't even work).

Parking was a disaster, with some people storing old unused vehicles in prime parking places for months on end, while others routinely parked their vehicles across multiple parking spaces, and people tried to reserve parking spaces in the winter by putting old furniture in them when they left each day (management refused to deal with any of these issues despite repeated complaints).

Packages that UPS delivered to the office were stored in the ladies' room there (!!!), were often handed out without requiring any ID or signing for the package even if the employee didn't know me (just pull a UPS delivery notice off someone's door and you could go pick up their package), and were sometimes lost outright.

The heating costs were unbelievable (the walls felt very cold to the touch and the cheap windows let out lots of heat) and the gas companies were unprofessional and hard to deal with (repeatedly sending me "overdue balance of $0.00" notices, etc.) and the last one failed to return my deposit when I left until, months later, I threatened to show up at their office and not leave without the check.

The trash dumpsters were constantly overflowing and attracting vermin (management said "there's nothing we can do about that" when confronted, and only filing a complaint with the county brought some mild and temporary improvement), and the dumpster enclosures were falling apart and weren't repaired even after repeated requests.

Burned-out outdoor lighting presented a serious security problem (especially given the declining caliber of residents and the increasing numbers of low-lifes wandering through the property at night) and wasn't replaced even after numerous requests to do so.

What really blew my mind was how polite they always were in listening to serious complaints, and how it seemed that they totally forgot about those complaints the second you left the office! The maintenance staff had an insane turnover rate, and most of the people they sent out to do repairs (on the few-and-far-between occasions that they actually followed up on maintenance issues) either had absolutely no idea how to fix simple problems, or lacked the necessary tools to do them and wanted ME to give them the supplies they needed to do the work! Some of them hardly spoke any English and were almost impossible to deal with, and others seem to have been brought in straight from the ghetto with no job training at all; most of them left dirt on the carpet and handprints on the walls. When one of the exterior window-sills came loose and winged ants started swarming in through the opening, maintenance didn't seem to know what to do when I asked them to fix it. I even got a notice once telling me that I had "changed the locks and needed to give copies of the new keys to management", but I hadn't done any such thing - in the end it turned out that maintenance had lost their copy of the key to my apartment, and had no idea who'd taken it - talk about scary!

The stairwells, while exterior to the buildings, are bolted to the walls and transmit vibrations into the apartments, and many of the tenants have no respect for their neighbors and stomp up and down these stairs at all hours (not to mention letting their kids constantly run and stomp around on the floor above, an issue which management failed to address). When I moved in, the management was very picky about who it accepted as residents; it seemed that those standards were discarded soon thereafter. After a rash of car-window smashings in the parking lot, they hired a "security patrol" to drive around on occasion, but it totally vanished soon thereafter. At one point a scummy resident and his "friends" had a violent screaming confrontation over some girl in the parking lot and loudly threatened in no uncertain terms to kill each other, causing several residents to call 911.

Tacky notices were posted by the mailboxes about rent-collection policies and fees that differed from the details of the rental contracts, and when I at one point got a letter telling me that I owed them money over some new policy they'd posted recently that differed from what was in my lease, I notified them in writing about this bizarre discrepancy that would never stand up in court, and got no response whatsoever (but after that they stopped trying to collect the bogus fees from me as well).

After one of the buildings caught fire, it was simply boarded up and sat that way for ages, looking absolutely awful. Eventually the tarps on the roof started blowing off and were not replaced, revealing the burned-out attic for all to see.

Serious drainage issues were causing chronic flooding problems (for the better part of a year I had to deal with sopping-wet carpet after every heavy rainstorm, and got one stupid excuse after another as to why the problem couldn't be fixed). The repeated flooding was keeping the carpeting wet most of the time and I feared mold problems, so I was finally forced to find myself somewhere else to live, at which point I was told that I had to give TWO months' notice to leave and that I'd owe them that much rent... but after I firmly imformed the (latest) out-of-state management company that now owns the place that they had broken the lease long ago because of the ongoing flooding and other issues and that I'd take them to court over it and would clearly win because of the piles of supporting documentation and photographs I'd been accumulating, they let me leave immediately.

The bottom line is that I would not recommend that anyone choose Fox Run Apartments as a place to live, even as a last resort - an old refrigerator box might be a better choice, since you could at least do your own maintenance work and move it to higher ground to escape flooding!

User Responses
From: decoastercub	Date: 08/28/2006
Wow-this review made me feel better. I feel bad for the poster, but glad it's not all in my imagination. I haven't had flooding issues(fingers crossed), but a lot of this was spot on.
From: mhuggins	Date: 09/18/2006
Wow, I'm so glad I read this. I stopped at this apartment complex and had it near the top of my list, but after reading this, it's definitely not a top choice anymore! Thanks for submitting your experience, and good luck in your future homes!

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