I never actually moved into this place, now called Whitney Apartments. Two weeks before I signed a lease, I went on a tour of a third floor garden apartment. Everything looked fine - brand new kitchen, new carpet, new fixtures in the bathroom, two new, professionally installed air conditioners. I found out a 1st floor was free, which was what I was looking for because of my dog. Unfortunately, I didn't look as closely at the 1st floor apartment, which is what I signed a lease for. Upon getting my keys, I went to my new apartment and tried to open the door. Imagine my surprise when I discovered that there was no mechanism in the doorknob: that's right - the doorknob was there but nothing was latching into the doorframe! I went inside where I found one bedroom had been crashed in by someone (who knows who - with no lock mechanism it could have been anyone): there were sticks on the floor, ground in dirt, cigarette burns - all on a "new" carpet. Several of the doors were so painted over that they jammed and wouldn't shut properly, there was only one air conditioner in the 1st floor apartment, the garbage disposal didn't work, and the security buzzer phone fell down from the wall when I tested it.
I went back to the office, and ended up giving management the keys back, informing them of everything that I thought must be fixed before I was willing to move in. They were extremely apologetic, so I gave them five days to fix these things which couldn't have taken more than an hour or two to repair, and even called a day ahead of time to warn them I was coming the next day to inspect the place. When I showed up the next day, nothing had been done, and they were scrambling to fix the doorknob as I went over to look at the place - informing me that everything would be taken care of the following day. After thinking for another night, I decided to cancel the lease and get all my money back. When I went to do that, I sat in an employee's office as she went next door to the manager to ask what the procedure was. I was shocked when I heard the manager openly badmouthing me with her office door wide open so I could hear every word she said! The staff was uninformed, unprofessional, and unable to act properly to retain an unhappy client. Don't be seduced by the new kitchen: it's not worth the hassle!

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