I'm a current resident, and have been for close to three years. I don't know where to begin. The staff here, from management to housekeeping, are all extremely nice. I've never had to wait more than 24 hours for any repairs to my apartment, whether they were minor or not. I have lived in two different apartments within the community and have never had a parking problem. I've always been able to park right in front of my apartment. As far as pests, I will see one here and there during the hottest part of the summer, which is the experience I've had at every apartment community I've lived in. I haven't even bothered to call the office about it because it's such a minor problem, and they can't keep every single insect out. I'm certain any other complex in Florida wouldn't be able to accomplish that feat either.

I don't even know where to begin about the maintenance team. Most of the time when I call for a repair or have a question, there will either be a knock at the door or a phone call within a couple hours. I'm not exaggerating. They're always so super friendly and get the repair done right the first time. They have NEVER complained about the problems or requests I have called about.

The office staff is amazing. I was literally shocked when reading these reviews about how rude they were. Both ladies in the office are always very friendly and I've never seen them treat other residents any other way. I have no reservations about coming to them with any issues at all. They have never, in almost three years, been rude to me. If there was anything they needed to discuss with me they were always very tactful and respectful. I thought I was special when they would call my family by our first names, but come to find out they are just as friendly to all the residents, which is such a wonderful thing!!

I have lived in 7 apartment communities, 6 of them here in Jacksonville. The Reserve is, by far, at the top of the list. They are so family oriented here, I would recommend any one with children to come and at least visit. It's quiet and they keep the grounds super clean here. I'm always complimented by friends when they visit. From the appearance of the community to the size and layout of my apartment. Not to mention all of the social activities they plan for the residents throughout the year, including holidays. So it's nice to know I already have plans for every holiday, and best of all it's within walking distance to my home.

In closing, I'd like to say that even after reading these reviews you should still at least come take a tour. I would hate for anyone to miss out on such a beautiful, family-oriented, and don't forget FUN community. Honestly, it wouldn't hurt to come by and that way you can see for yourself. I'm confident that you will be pleased with what the Reserve has to offer, which is a professional and friendly staff whose goal is to accommodate their residents and make living here the best experience possible.

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