#3,523 #45 #414

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MAA Mandarin Lakes

11001 St. Augustine Road, Jacksonville, FL 32257
(697 Reviews)
$973 - $3,878/mo
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Floor Plans & Pricing

Studio

The Baroque

Studio, 1 Bath | 500 sq. ft.

$973 - $2,073

5 Available Units

See Floor Plan Details

1 Bedroom

The Regency

1 Bed, 1 Bath | 575 sq. ft.

$1,078 - $2,213

6 Available Units

See Floor Plan Details

The Italiante

1 Bed, 1 Bath | 685 sq. ft.

$1,123 - $2,238

6 Available Units

See Floor Plan Details

The Palladian

1 Bed, 1 Bath | 800 sq. ft.

$1,158 - $2,173

3 Available Units

See Floor Plan Details

The Victorian

1 Bed, 1 Bath | 625 sq. ft.

$1,368 - $2,398

3 Available Units

See Floor Plan Details

2 Bedrooms

The Bristol

2 Beds, 2 Baths | 1,150 sq. ft.

$1,598 - $3,233

7 Available Units

See Floor Plan Details

The Isabelline

2 Beds, 2 Baths | 1,100 sq. ft.

$1,708 - $3,343

6 Available Units

See Floor Plan Details

The Colonial

2 Beds, 2 Baths | 1,050 sq. ft.

$1,543 - $3,183

5 Available Units

See Floor Plan Details

3 Bedrooms

The Norman

3 Beds, 2 Baths | 1,350 sq. ft.

$1,883 - $3,878

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

A-
A-

Renter Ratings

B

Review Ratings

Noise

3.8

Grounds

3.5

Safety

3.3

Office Staff

3.9

Maintenance

3.8

Neighborhood

4.1

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

54

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

A-

Average time to respond to reviews

3.54 days

View Community Timeline
View Community Timeline

MAA Mandarin Lakes Reviews

(604)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 1114182

Verified Resident 2022 - 2024

3/20/2024

As someone that works from home, I spend 5-6 days a week at my current apartment in MAA Mandarin Lakes. Lots of people with loud cars and trucks live in and drive through the complex. Some like to just sit in their cars for 30-45… See More >
    Manager

    3/26/2024

    MAA Mandarin Lakes
    Thank you for sharing your experience with us. Your feedback helps us improve and we would like to learn more about how we can continue to do all possible to exceed our residents' expectations.

    Updated Review

    Review Author Icon

    Resident 1154807

    Verified Resident 2023 - 2024

    3/4/2024

    Neighbors seem to all have at least 3 dogs each and no one cleans up after their pets. Upstairs neighbor dumps cleaning chemicals off their balcony at least 2 times a month. There are regular car break ins because the apartment staff 'isnt responsible for… See More >
      Manager

      3/7/2024

      MAA Mandarin Lakes
      Hi, thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at ResidentCare@maac.com and allow us 48 business hours for a response.

      Updated Review

      Review Author Icon

      Resident 1132522

      Verified Resident 2021 - 2024

      3/4/2024

      Very good. Management is pleasant to work with. Maintainage is efficient and professional. It's quiet and well maintained. Large property and well kept. Garage needs some maintenance and improvements.

        Manager

        3/7/2024

        MAA Mandarin Lakes
        Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at ResidentCare@maac.com so we can assist you further. We take your time seriously, please allow us 48 business hours to respond. Thank you.
        Review Author Icon

        Resident 1231586

        Verified Resident 2020 - 2024

        3/4/2024

        Overall ok. A bit old and needs updates. Has a roach problem. Cabinets in bathroom and kitchen are very old and worn down. The building has an oder. Sink in bathroom and bathtub appears to be painted to hide issues.

          Manager

          3/7/2024

          MAA Mandarin Lakes
          Hi, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.

          Updated Review

          Review Author Icon

          Resident 1051653

          Verified Resident 2022 - 2024

          3/1/2024

          It's quiet. My neighbors are quiet and respectful. When I put in a maintenance request, it is dealt with in a timely manner. Park is a bit of an issue. People park in areas that aren't parking spaces.

            Manager

            3/5/2024

            MAA Mandarin Lakes
            Hello, we appreciate you taking the time to leave us this feedback. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.

            Updated Review

            Review Author Icon

            Resident 798133

            Verified Resident 2019 - 2024

            2/26/2024

            Very nice place & near many grocery stores & fast food within walking distance but the rent does jump UP yearly. Usually quiet unless you live near the pool in the summer time. Always fun watching people walking their dogs

              Manager

              2/29/2024

              MAA Mandarin Lakes
              Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
              Review Author Icon

              Resident 1227966

              Verified Resident 2020 - 2024

              2/19/2024

              It's getting worst with the time, people at leasing office are rude, appartments are very old, leasing goes up every year, but no investment. Kitchen &Ac super old so I pay extra to cook or us AC. Diss appointed

                Manager

                2/21/2024

                MAA Mandarin Lakes
                Hi, we appreciate your honest feedback, as we are always looking for ways to improve. If you'd be willing to provide more feedback, please reach out to us at ResidentCare@maac.com so we can assist you further. We take your time seriously, please allow us 48 business hours to respond. Thank you.
                Review Author Icon

                Resident 1226444

                Verified Resident 2020 - 2024

                2/14/2024

                I have enjoyed my time here i love the pool. Its fairly quiet and everyone is friendly. Maintenance is polite and efficient. Took some time to get used to smart access but all good. My only concern is bieng priced out

                  Manager

                  2/15/2024

                  MAA Mandarin Lakes
                  Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
                  Review Author Icon

                  Resident 1224656

                  Verified Resident 2022 - 2024

                  2/8/2024

                  Pool is noisy on weekend nites after 8pm I call police with latin music I am never down too any drinks iam bothered personally by one where I live people don't watch their kids run wild. You need community officers

                    Manager

                    2/23/2024

                    MAA Mandarin Lakes
                    Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at ResidentCare@maac.com and allow us 48 business hours for a response.
                    Review Author Icon

                    Resident 1220838

                    Verified Resident 2023 - 2024

                    1/27/2024

                    My experience is very good. Chris was very efficient and courteous. When getting the maintenance request filled I'm very satisfied. I'm very happy and satisfied with all the maintenance request that they fulfill as fast as possible.

                      Manager

                      1/29/2024

                      MAA Mandarin Lakes
                      Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                      Review Author Icon

                      Resident 1219648

                      Verified Resident 2018 - 2024

                      1/23/2024

                      Nice views of lakes. Feel somewhat safe rent is too high for 1980s apartments and appliances. Grounds could be kept cleaner, Very noisy, cars tenants stereos Maintenance is timely with repair's .

                        Manager

                        1/25/2024

                        MAA Mandarin Lakes
                        Hello, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. If you'd be willing to provide more feedback, please reach out to us at ResidentCare@maac.com so we can assist you further. We take your time seriously, please allow us 48 business hours to respond. Thank you.
                        Review Author Icon

                        Resident 1215600

                        Verified Resident 2022 - 2024

                        1/9/2024

                        Cockroaches weren't taken seriously by maintenance after several requests. Had extreme infestation and had to get rid of them myself. Same with mold all over ceilings in all the rooms. Neighbors aren't very friendly. They wants you to always pick up your dogs poop, the… See More >
                        Manager

                        1/11/2024

                        MAA Mandarin Lakes
                        Hi, we regret to hear that your experience with us was not a more positive one. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.
                        Review Author Icon

                        Resident 1215544

                        Verified Resident 2023 - 2024

                        1/8/2024

                        The apartment is nice but when renting much they give you the right apartment you sign up for because they end up giving you whatever available and they don't clean the apartment until you come get your keys.

                          Manager

                          1/11/2024

                          MAA Mandarin Lakes
                          Hi, here at MAA Mandarin Lakes, we strive for excellence, and are disappointed to hear that you received anything less. Please contact us at ResidentCare@maac.com when you have an opportunity and we will be more than happy to try and turn your experience around. We take your time seriously so please allow us 48 business hours to respond to your inquiry. Thank you.
                          Review Author Icon

                          Resident 1213365

                          Verified Resident 2023 - 2024

                          1/1/2024

                          Two big factors. Its very noisy and so are the neighbors. Trash and Recycling are a major issue; not enough bins for the amount of residents and management is slow to get it cleaned so it stinks. The new dunkin donuts is nice but will… See More >
                            Manager

                            1/11/2024

                            MAA Mandarin Lakes
                            Thank you for sharing your experience with us. Your feedback helps us improve and we would like to learn more about how we can continue to do all possible to exceed our residents' expectations.
                            Review Author Icon

                            Resident 1213343

                            Verified Resident 2022 - 2024

                            1/1/2024

                            This complex is full of dirty loud degenerates. The trash is always piled up outside the compactor. The buildings are infested with bugs, roaches, ants etc. it doesn't matter how clean you keep your apartment you will have bugs crawling everywhere. And at least one… See More >
                            Manager

                            1/11/2024

                            MAA Mandarin Lakes
                            Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at ResidentCare@maac.com and allow us 48 business hours for a response.
                            Review Author Icon

                            Resident 1208354

                            Verified Resident 2023

                            12/14/2023

                            Good so far, very quiet area. My few issues are people leaving trash outside of the compactor. Also I've seen bugs in my apartment and I've only been there a week. They look to be roaches. It's very unsettling

                              Manager

                              1/1/2024

                              MAA Mandarin Lakes
                              Hi, we are disappointed to learn of your experience here at MAA Mandarin Lakes. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.
                              Review Author Icon

                              Resident 1207732

                              Verified Resident 2023

                              12/12/2023

                              Drain gnat issue, and keep getting small black roaches once a week. When I get up in the morning there is a chaotic mess in parking lot. People taking up 2 spaces. Appliances look like they are from the 70s and show signs of rust.… See More >
                                Manager

                                12/14/2023

                                MAA Mandarin Lakes
                                Hi, we regret to hear that you had this experience with us. We would like the opportunity to connect with you so we can make your experience more positive. Please contact us at ResidentCare@maac.com and allow 48 business hours for a response - we look forward to hearing from you.
                                Review Author Icon

                                Resident 1207635

                                Verified Resident 2023

                                12/11/2023

                                Been not so good Amaya was terrific, fedora ok. I'm not going to continue, told it'd normal for smoke alarms to go off when heat is on...had movers replace washer dryer, smart detectors c going. ? roaches, and trash… See More >
                                  Manager

                                  12/13/2023

                                  MAA Mandarin Lakes
                                  Hi, we are disappointed to hear that you did not have a more positive experience with us at MAA Mandarin Lakes. We would like to work towards a resolution and take your time seriously, so if you are willing, please reach out to our customer care line at ResidentCare@maac.com. We will respond to your inquiry within 48 business hours. Thank you.
                                  Review Author Icon

                                  Resident 1205101

                                  Verified Resident 2023

                                  12/5/2023

                                  So far all is wonderful, there is No noise, the area is beautiful and clean, the staff are very pleasant to work with, maintenance man are also very pleasant to work with, and they get their work done in a timely manner

                                    Manager

                                    12/7/2023

                                    MAA Mandarin Lakes
                                    Hi, thank you so much for your positive comments about MAA Mandarin Lakes! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
                                    Review Author Icon

                                    Resident 1201748

                                    Verified Resident 2022 - 2023

                                    11/22/2023

                                    closed sunday + 9 to 5 lease office w/secondary maint support. enough said-.garbage site not up to standards of the county,state and federal govts. like EPA waste disposal laws.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

                                      Manager

                                      11/23/2023

                                      MAA Mandarin Lakes
                                      Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Please contact us at ResidentCare@maac.com when you have an opportunity and we will be more than happy to try and turn your experience around. We take your time seriously so please allow us 48 business hours to respond to your inquiry. Thank you.

                                      Updated Review

                                      Review Author Icon

                                      Resident 1086159

                                      Verified Resident 2022 - 2023

                                      11/18/2023

                                      The facility has nice amenities, it is close to the highway and shopping, they've made recent updates to the bathroom. The maintenance is gash to respond, but the trash needs better support and the rent is a bit high, but overall it's been a good… See More >
                                        Manager

                                        11/20/2023

                                        MAA Mandarin Lakes
                                        Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
                                        Review Author Icon

                                        Resident 1199944

                                        Verified ProspectVisited 2023

                                        11/16/2023

                                        Es un gran conjunto y tiene buen h?bito para poder vivir la gente es amable y servicial por eso soy mi voto de confianza para poder vivir en esta comunidad agradezco a las dem?s personas que puedan conseguir en este sitio

                                          Manager

                                          11/17/2023

                                          MAA Mandarin Lakes
                                          Hola, le agradecemos que se haya tomado el tiempo para dejarnos estos comentarios. Háganos saber si hay algo más que podamos hacer por usted; ¡Estamos más que felices de ayudar!
                                          Review Author Icon

                                          Resident 1199513

                                          Verified ProspectVisited 2023

                                          11/14/2023

                                          Had a tour there, it was wonderful clean apartments and wonderful staff that help you though it. The tour guide of the apartment complex answered all questions and was very kind. I do hope to be able to move in next year if I can.

                                            Manager

                                            11/16/2023

                                            MAA Mandarin Lakes
                                            Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
                                            Review Author Icon

                                            Resident 1197736

                                            Verified Resident 2023

                                            11/8/2023

                                            Matainance and the office personnel have been so quick to respond and act on any needs and concerns I have had. It is a great relief to know you have quality caring people that run your apartment community. So grateful!

                                              Manager

                                              11/10/2023

                                              MAA Mandarin Lakes
                                              Hi, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

                                              Updated Review

                                              Review Author Icon

                                              Resident 1182077

                                              Verified Resident 2022 - 2023

                                              11/7/2023

                                              Overall it is a good place to live. Improvements are needed for sure, but this was my first apartment on my own and it has been alright. I think the rent is a bit over priced considering how old and outdated the units are.

                                                Manager

                                                11/9/2023

                                                MAA Mandarin Lakes
                                                Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to connect with you so we can make your experience more positive. Please contact us at ResidentCare@maac.com and allow 48 business hours for a response - we look forward to hearing from you.

                                                Features & Amenities

                                                Laundry
                                                • Laundry On-Site
                                                Parking
                                                • Yard
                                                Pets
                                                • Cats Allowed
                                                  Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                  Less Info
                                                  More Info
                                                • Dogs Allowed
                                                  Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                  Less Info
                                                  More Info
                                                Other
                                                • BBQ and Picnic Areas
                                                • Boat Docks
                                                • Business Center
                                                • Clubhouse
                                                • Community Room with Wi-Fi
                                                • Courtyard
                                                • Dog Park
                                                • Fitness Center
                                                • Free Weights
                                                • Lake Front
                                                • On-Site Maintenance
                                                • On-Site Management
                                                • On-site Manager
                                                • Pet Friendly Community with No Breed Restrictions
                                                • Pool
                                                • WiFi in Common Areas
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                                                Leasing

                                                TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Your next home awaits at MAA Mandarin Lakes in Jacksonville, FL. The natural environment and distinctive studio, one-bedroom, two-bedroom and three-bedroom floor plans make this community a premier rental apartment community. Vaulted ceilings, wood-burning fireplaces, and private balconies and patios create comfort and charm you'll love. Residents enjoy incredible amenities, including three gorgeous swimming pools, lighted tennis courts, a hiking trail, fishing pier, lake, and more. MAA Mandarin Lakes is in Jacksonville's Mandarin district, only two blocks from I-295. It's an easy drive to the center of Jacksonville, as well as to Florida's acclaimed Atlantic Beach.
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                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 10:00 AM - 06:00 PM
                                                • Saturday: 10:00 AM - 05:00 PM
                                                This community is managed by

                                                MAA

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                                                Communities
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                                                Questions & Answers (0)

                                                Frequently Asked

                                                Based on 697 number of votes by renters, MAA Mandarin Lakes is currently rated 3.7 out of 5 stars.
                                                MAA Mandarin Lakes is rated 3.5/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                MAA Mandarin Lakes is rated 3.8/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                MAA Mandarin Lakes is rated 3.8/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                MAA Mandarin Lakes is rated 3.3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                MAA Mandarin Lakes is rated 4.1/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                MAA Mandarin Lakes is rated 3.9/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                Managers have responded to 100% of their community reviews in the past year.
                                                Managers have replied within 3.54 days to their community reviews in the past year.
                                                MAA
                                                Cats Allowed
                                                Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                Pet Limit: 2
                                                Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                Dogs Allowed
                                                Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                Pet Limit: 2
                                                Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                3 Beds, 2 Baths
                                                Studio, 1 Bath

                                                March 2024

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                                                MAA Mandarin Lakes is a 500 - 1,350 sq. ft. apartment in Jacksonville in zip code 32257. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $973 - $3,878. Nearby cities include Orange Park, Neptune Beach, Atlantic Beach, Jacksonville Beach, and Fleming Island.

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