The Reserve at Mandarin

What is epIQ?

The Reserve at Mandarin

4083 Sunbeam, Jacksonville, FL 32257
(254 Reviews)
$778 - $1,355/mo
Share Feedback
Write a Review
Leave a Video ReviewNew

Floor Plans & Pricing

1 Bedroom

A2

1 Bed, 1 Bath | 570 sq. ft.

$848 - $868

3 Available Units

See Floor Plan Details

A3

1 Bed, 1 Bath | 755 sq. ft.

$952

1 Available Unit

See Floor Plan Details

A1

1 Bed, 1 Bath | 550 sq. ft.

$778 - $873

See Floor Plan Details

2 Bedrooms

B4

2 Beds, 2 Baths | 1,080 sq. ft.

$1,075 - $1,252

5 Available Units

See Floor Plan Details

B1

2 Beds, 1 Bath | 915 sq. ft.

$953 - $1,156

2 Available Units

See Floor Plan Details

B5

2 Beds, 2 Baths | 1,129 sq. ft.

$1,150

1 Available Unit

See Floor Plan Details

B2

2 Beds, 2 Baths | 970 sq. ft.

$978 - $1,073

See Floor Plan Details

B3

2 Beds, 1 Bath | 1,006 sq. ft.

$1,045 - $1,125

See Floor Plan Details

3 Bedrooms

C1

3 Beds, 2 Baths | 1,338 sq. ft.

$1,300

1 Available Unit

See Floor Plan Details

C2

3 Beds, 2 Baths | 1,440 sq. ft.

$1,320 - $1,355

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

N/A
N/A

Renter Ratings

N/A

Review Ratings

Noise

0.0

Grounds

0.0

Safety

0.0

Office Staff

0.0

Maintenance

0.0

Neighborhood

0.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

N/A

Number of reviews in the past 365 days

N/A

Managerā€™s Review Engagement

N/A

Percentage of reviews responded to

N/A

Managerā€™s Review Reply Time

N/A

Average time to respond to reviews

N/A

View Community Timeline
View Community Timeline

The Reserve at Mandarin Reviews

(251)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

anonymous

Resident ā€¢ 2016 - 2018

9/19/2018

I have lived at this community for a little over 2 years and it's been a great experience so far. If you're looking for an apartment in the Mandarin area I highly recommend The Reserve at Mandarin. The manager, office and maintenance staff are allā€¦Ā See More >
    Manager

    9/20/2018

    The Reserve at Mandarin
    Thanks so much for your stellar recommendation of our community here at the Reserve at Mandarin! We're glad to hear that you are enjoying your experiences with our team, please know that we truly aim to offer our residents the best customer service possible. Feel free to reach out to our office if you ever need anything at all, thank you!
    Review Author Icon

    anonymous

    Resident ā€¢ 2018

    7/12/2018

    Honestly, the tour was not amazing but I was sold on the price for rent. I should have known that the community was bad news when I saw multiple feral cats in the community (especially by the leasing office and model apartment). The managers don'tā€¦Ā See More >
      Manager

      7/16/2018

      The Reserve at Mandarin
      While we appreciate all reviews, we are truly dismayed to hear that your time here has fallen short of expectations. We sincerely apologize for any miscommunications, as your experience here certainly does not meet the standards we strive to uphold. Our team would love to sit down and resolve your concerns with you; please come by our office at your earliest convenience. Thank you.
      Review Author Icon

      anonymous

      prospective ā€¢ Visited 2017

      6/29/2017

      My friends and I waited in the lobby/office to look at appartments we didnt say anything seeing as the office staff was talking to other customers for about we waited 20 minutes. A man was in there before us so we knew it might beā€¦Ā See More >
        Review Author Icon

        anonymous

        Resident ā€¢ 2012

        1/13/2017

        Just found out they are charging me for breaking a leade. When the reason we broke the lease was because the air conditioner was broken and kept flooding the hallway it flooded so bad we called maintenence repeatedly at night and the never left aā€¦Ā See More >
          Review Author Icon

          anonymous

          Resident ā€¢ 2016

          12/22/2016

          We have lived in property, the staff are all just as nice and helpful as they can be they bend over backwards for you. But once you sign the lease, they all play dumb you get a list for you to look over and ifā€¦Ā See More >
            Review Author Icon

            anonymous

            Resident ā€¢ 2011 - 2016

            10/15/2016

            I won't say how long I have lived here as I still live here. I will say when I first moved in 3 management companies ago I loved this place. It was quiet. People were friendly. Friendly staff great people and no real problems. Iā€¦Ā See More >
              Review Author Icon

              anonymous

              Resident ā€¢ 2015 - 2016

              10/13/2016

              New maintenance of 2016 is horrible. They butchered the trees, are trapping the stray cats, go around in golf carts looking what's on your porch and send a notice you can have only 6 plants and only porch furniture. Maintenance did not call before theyā€¦Ā See More >
                Review Author Icon

                anonymous

                Resident ā€¢ 2015 - 2016

                8/19/2016

                First off, they call this a luxury apartment complex. The lawn care is mediocre. I've only seen people doing the maintenance on it twice since I've lived here. This place has been sold twice in the year I've lived here, and the staff getsā€¦Ā See More >
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2016

                  8/1/2016

                  The staff is unprofessional and rude, the walls are extremely thin, there are roaches that live in the walls, and each time you open your refrigerator, there will be dead fruit flies.There are regular intrusions due to investor visits where the community is sold offā€¦Ā See More >
                    Review Author Icon

                    hyzerone

                    Resident ā€¢ 2010 - 2016

                    6/20/2016

                    Terrible place to live, it has been sold 3 times in the past four years and every time the new owners find a way to leverage some new fee with out violating the terms of the lease. Maintenance people do the bare minimum and whenā€¦Ā See More >
                      Review Author Icon

                      Resident 242087

                      Verified Resident ā€¢ 2011 - 2016

                      6/2/2016

                      I have lived here for several years now and I love it. The location is perfect for my needs. My neighbors thru the years have been quiet and polite. Maintenance is on point most of the time. It is however difficult to get the staffā€¦Ā See More >

                        Updated Review

                        Review Author Icon

                        Resident 241986

                        Verified Resident ā€¢ 2013 - 2016

                        6/1/2016

                        There are beautiful grounds. Pleasant staff and good amenities.Close to all your shopping needs. Not far from the beaches or downtown. The rental prices are somewhat less than most apartments in Mandarin which is a plus and the fact that you can have big dogsā€¦Ā See More >
                          Review Author Icon

                          Resident 239401

                          Verified Resident ā€¢ 2015 - 2016

                          5/20/2016

                          This is a nice community with a variety of people. Most of the neighbors are friendly and respectful. The leasing office is very nice and they work with me. I just let them know the issue and they handle it with no questions asked. Duringā€¦Ā See More >
                            Manager

                            5/26/2016

                            The Reserve at Mandarin
                            Thank you for your positive feedback. We appreciate so much hearing from our valued residents, like you, about how our property is doing.
                            Review Author Icon

                            Resident 236620

                            Verified Resident ā€¢ 2016

                            5/10/2016

                            We put in a work order a week and 2 days we have not heard anything from maintenance or the office staff. I understand now why thereviews are not 4 star. We are VERY unsatisfied with the service and the apartment. Even filing out thisā€¦Ā See More >
                              Manager

                              5/20/2016

                              The Reserve at Mandarin
                              We appreciate you taking the time to provide feedback on our community. We apologize if our level of service has not been to your standards, and would greatly appreciate the opportunity to discuss how we can better serve you. Please feel free to contact the office or reach out to our Resident Services hotline at ResidentServices@BHManagement.com. Thank you.
                              Review Author Icon

                              Resident 236532

                              Verified Resident ā€¢ 2016

                              5/10/2016

                              I love this community overall but I think the pool maintenance should be cleaned and maintained daily. The weather is going to get warmer and kids will be out of school soon. The pool should be cleaned daily and it needs more chlorine. Overall Iā€¦Ā See More >
                                Manager

                                5/20/2016

                                The Reserve at Mandarin
                                Thank you very much for taking the time to review our property! We appreciate your kind words and feedback. We hope to have you as a member of our community for many years to come.
                                Review Author Icon

                                Resident 232279

                                Verified Resident ā€¢ 2015 - 2016

                                4/20/2016

                                Old but serviceable apartment complex with caring employees and friendly service. Age of apartment all to apparent, needs rehab, and grounds let go with limbs on grounds, trash not readily picked up, roads needing some repair. Do not like large trees which seemā€¦Ā See More >
                                  Manager

                                  4/28/2016

                                  The Reserve at Mandarin
                                  Thank you for taking the time to review our property. We appreciate your kind words and your feedback. We take all feedback seriously and use it as a chance to learn how to better serve you.
                                  Review Author Icon

                                  Resident 230346

                                  Verified Resident ā€¢ 2012 - 2016

                                  4/13/2016

                                  The staff is amazing attentive and helpful. They are always polite and take the time to help us out. I have lived here for four years and have never had a problem that hasn't been fixed right away. The new work the the apartments looksā€¦Ā See More >
                                    Manager

                                    4/20/2016

                                    The Reserve at Mandarin
                                    Thank you for your wonderful feedback. We are so happy you enjoy living with us and also look forward to many more years with you as a member of our community.
                                    Review Author Icon

                                    Resident 229366

                                    Verified Resident ā€¢ 2016

                                    4/11/2016

                                    Roaches everywhere. I can't even go into the kitchen without roaches coming out when i turn on the lights. The staff is great but the roaches is my biggest issue. Otherwise i would have no issue with the apartments. Hopefully the problem will go awayā€¦Ā See More >
                                      Manager

                                      4/13/2016

                                      The Reserve at Mandarin
                                      Thank you for taking the time to review our property. We appreciate your kind words and your feedback. We take all feedback seriously and use it as a chance to learn how to better serve you. We would love to discuss any issues you are experiencing in greater detail and encourage you to contact the office or our Resident Services hotline at ResidentServices@BHManagement.com.
                                      Review Author Icon

                                      Resident 225766

                                      Verified Resident ā€¢ 2016

                                      3/22/2016

                                      Amazing staff. Cole helped me out with perfect customer service. Throughout the whole process of moving in the communication was flawless. Cole helped me out picking a floor plan that I would love. He also made all the payments very clear so I was preparedā€¦Ā See More >
                                        Manager

                                        3/23/2016

                                        The Reserve at Mandarin
                                        Thank you for your review! We appreciate hearing from our valued residents. It is great to see that you had such great customer service from our team. We strive to give each and every resident the best experience possible, and we're so happy you received that! Welcome home!
                                        Review Author Icon

                                        Resident 223166

                                        Verified Resident ā€¢ 2013 - 2016

                                        3/9/2016

                                        Mandarin Reserve is a nice, quiet community tucked in to the heart of Jacksonville. It is conveniently located with St. John's Town Center and Downtown less than half an hour away. The service staff is rarely needed, but prompt when you call.

                                          Manager

                                          3/16/2016

                                          The Reserve at Mandarin
                                          Thank you so much for taking the time to write us a review! We appreciate when our valued residents, like you, take the time to share kind words about our property!
                                          Review Author Icon

                                          Resident 223146

                                          Verified Resident ā€¢ 2016

                                          3/9/2016

                                          Mandarin Reserve is a beautiful wooded community that is spread out with lots of room to walk your dog, play tennis, or swim in one of their sparkling pools. Buildings are well built and maintained and fireplaces are readily available. The location is great andā€¦Ā See More >
                                            Manager

                                            3/16/2016

                                            The Reserve at Mandarin
                                            Thank you so much for taking the time to write a review for our property. We are so happy that your experience thus far with us has been such a great one!
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2014 - 2016

                                            3/1/2016

                                            This place is one of the WORST place to live , as newly weds Living here for 2 years now ,we've had issues with my apartment every week . It's old , moldy the maintenance staff are lazy and so are theā€¦Ā See More >
                                              Manager

                                              3/3/2016

                                              The Reserve at Mandarin
                                              Thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you had with us were not to your satisfaction and assure you that it is not the level of service we strive to provide. We would love to discuss any issues you are experiencing in greater detail and encourage you to contact our Resident Services hotline at ResidentServices@BHManagement.com.
                                              Review Author Icon

                                              Resident 208895

                                              Verified Resident ā€¢ 2013 - 2016

                                              1/3/2016

                                              At the beginning it was rough. I had a few maintenance issues with my unit but were resolved. No bug issues. The office worked with me and were able to fixed all the last few things that needed some work. Overall the community is quiet.ā€¦Ā See More >
                                                Manager

                                                1/13/2016

                                                The Reserve at Mandarin
                                                Thank you for taking the time to review our property. We appreciate your kind words and your feedback. We take all feedback seriously and use it as a chance to learn how to better serve you.
                                                Review Author Icon

                                                Resident 208451

                                                Verified Resident ā€¢ 2015

                                                12/30/2015

                                                Moving in has been hell. Move in: Leaking garbage disposal, clogged sink, loose shower knobs, rusted on washer hose, A/C filter painted over & A/Cnot working, spider webs everywhere. A/C problems took 4 trips to resolve. The office staff are rather hard to reach. Forā€¦Ā See More >
                                                  Manager

                                                  1/5/2016

                                                  The Reserve at Mandarin
                                                  Thank you for taking the time to provide us feedback on our property and to let us know about what you have experienced. We apologize if the experiences you've had did not meet your standards. We welcome you to contact our Resident Services Department at ResidentServices@BHManagement.com so we can learn how to better serve you. Thank you.
                                                  Review Author Icon

                                                  Resident 200701

                                                  Verified Resident ā€¢ 2015

                                                  11/24/2015

                                                  I love this community. Very quiet and clean. My apartment is upgraded with new appliances and fixtures. The private balcony is nice and I love the size. Antoinette is the best. Provided everything I needed to make my move smooth and easy. :)))

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Pets
                                                    • Dogs Allowed
                                                      Restrictions: We happily welcome 2 pets per apartment home. We have a one-time non-refundable pet fee of $300.00 for your 1st pet, and an additional $200.00 for your 2nd pet, and pet rent of $15 per pet, per month. Please contact leasing office for complete pet policy details.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Restrictions: We happily welcome 2 pets per apartment home. We have a one-time non-refundable pet fee of $300.00 for your 1st pet, and an additional $200.00 for your 2nd pet, and pet rent of $15 per pet, per month. Please contact leasing office for complete pet policy details.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • BBQ Grills
                                                    • Bark Park with Agility Equipment
                                                    • Clubhouse
                                                    • Faux Wood Flooring
                                                    • Fitness Center
                                                    • On-Site Management
                                                    • Online Resident Services
                                                    • Playground
                                                    • Premium Cabinetry with Brushed Nickel Pulls
                                                    • Refinished Countertops
                                                    • Tennis Court
                                                    • Two Resort Style Swimming Pool
                                                    • Upgrade Appliance Package Available
                                                    • Walk In Closets
                                                    • Wi-Fi at Pool
                                                    • Woodburning Fireplace
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Newly Renovated Homes Now Available! Home is your getaway, so why can't it feel like one? It can be just that when you make your home The Reserve at Mandarin. Relax in one of our newly renovated apartment homes surrounded by lush landscaping and tranquil lake views. A highly sought after location, The Reserve at Mandarin is located near I-295 and Baymeadows Blvd., offering residents an easy commute around Jacksonville. Updated amenities and several floor plan options are just some of what The Reserve at Mandarin has in store for you!
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Dogs Allowed
                                                    Restrictions: We happily welcome 2 pets per apartment home. We have a one-time non-refundable pet fee of $300.00 for your 1st pet, and an additional $200.00 for your 2nd pet, and pet rent of $15 per pet, per month. Please contact leasing office for complete pet policy details.
                                                    Cats Allowed
                                                    Restrictions: We happily welcome 2 pets per apartment home. We have a one-time non-refundable pet fee of $300.00 for your 1st pet, and an additional $200.00 for your 2nd pet, and pet rent of $15 per pet, per month. Please contact leasing office for complete pet policy details.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    The Reserve at Mandarin

                                                    March 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Is this your community?

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    The Reserve at Mandarin is a 550 - 1,440 sq. ft. apartment in Jacksonville in zip code 32257. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $778 - $1,355. Nearby cities include Orange Park, Neptune Beach, Atlantic Beach, Jacksonville Beach, and Fleming Island.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.