I moved out late last year....
When I first moved to the Waterford in early 2003 it was a totally different place. For example, if you needed maintenance, they would be out there often the same day, never more than a day or two though. THEN.... Kim would call up from the office and ask if everything was done and asked if I was satisfied. WOW! They had PROFESSIONAL maintenance back then and a PROFESSIONAL and GRACIOUS office staff. The grounds were beautiful. It felt like a resort. The pool was always perfect, clear, blue, crisp. The sidewalks were pressure washed. The maintenace people were oustanding.
Now they have a rude and bitchy staff. Always talking as if they had an axe to grind. I would certainly describe the senior staff as adversarial. As the courtesy and the service declined, the rent went up.
After I moved out I realized there was something missing in my life. It took me a while but then I realized it was stress! That day to day stress of dealing with ultra-poor management, disgruntled staff and poor service. These people have no place in the service industry. They have no clue how to serve.
I would certainly recommend that anyone thinking about renting this property to consider it carefully. Do I care if my maintenance issues require weeks, maybe months of followup' Do I care if the garbage gets piled up days and weeks on end' Do I care that when I deal with the staff that I will be treated poorly' Do I care if they will attempt to occasionally charge me some fee that came out of nowhere'
And yes, there are properties much better for significantly less money!
Happy to be gone!!!

User Responses
From: Anonymous	Date: 03/09/2008
That link does not work. Here is a better one. http://video.aol.com/video-detail/trash-trouble-at-mandarin-apartment-complex/2134091911

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