Waterford at Mandarin Apartments
#7,540 #99 #931

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Waterford at Mandarin Apartments

11247 San Jose Boulevard, Jacksonville, FL 32223
(2093 Reviews & Surveys)
$1,127 - $2,547/mo
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Floor Plans & Pricing

1 Bedroom

Crepe Myrtle

1 Bed, 1 Bath | 831 sq. ft.

$1,127 - $2,097

4 Available Units

See Floor Plan Details

Mimosa

1 Bed, 1 Bath | 867 sq. ft.

$1,282 - $2,097

1 Available Unit

See Floor Plan Details

2 Bedrooms

Bradford Pear

2 Beds, 2 Baths | 1,078 sq. ft.

$1,435 - $2,272

4 Available Units

See Floor Plan Details

Dogwood

2 Beds, 2 Baths | 1,155 sq. ft.

$1,511 - $2,337

2 Available Units

See Floor Plan Details

3 Bedrooms

Fig

3 Beds, 2 Baths | 1,314 sq. ft.

$1,771 - $2,502

3 Available Units

See Floor Plan Details

Willow

3 Beds, 2 Baths | 1,352 sq. ft.

$1,771 - $2,547

2 Available Units

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

A

Review Ratings

Noise

4.0

Grounds

3.8

Safety

3.7

Office Staff

4.2

Maintenance

4.1

Neighborhood

4.5

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

A

Number of reviews in the past 365 days

48

Manager’s Review Engagement

D+

Percentage of reviews responded to

35.42%

Manager’s Review Reply Time

F

Average time to respond to reviews

172.69 days

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Waterford at Mandarin Apartments Reviews

(324)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

Review Author Icon

Resident 302172

Verified Resident 2023 - 2024

3/7/2024

For the most part all is well. The hot water is not very plentiful and there was a bug problem that wasn't taken care of before I moved in. After several weeks and services it was finally resolved. The staff are helpful and responsive to… See More >
    Manager

    3/15/2024

    Waterford at Mandarin Apartments
    Hi, thank you for taking the time to leave a review for us at The Waterford at Mandarin. We're happy we could meet your expectations. Feel free to reach out to us if you need anything. Have a wonderful day.
    Review Author Icon

    Resident 1227188

    Verified Resident 2024

    2/16/2024

    Beautiful place, great community.. but I'm having a big problem with roachs .. the apparent is full of roachs ? they sent the pest control but they didn't solve the problem.. im still trying to solve that .. but not success yet

      Manager

      2/21/2024

      Waterford at Mandarin Apartments
      Hello, we apologize for the inconvenience. Our property manager would really like to speak with you more regarding this matter. Please reach out to us at (904) 262-3459. We look forward to hearing from you.

      Updated Review

      Review Author Icon

      Resident 1203575

      Verified Resident 2023 - 2024

      1/30/2024

      Excellent! The staff and maintenance team are all very knowledgeable and extremely pleasant to work with. I do have a neighbor who plays rather loud music but it is only occasional and always during daylight hours so it's bearable. Overall I am very pleased.

        Manager

        2/3/2024

        Waterford at Mandarin Apartments
        Hello, we're happy to hear you have had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. We are happy to help. Have an awesome day.
        Review Author Icon

        Resident 1219665

        Verified Resident 2023 - 2024

        1/23/2024

        Form my experience, This is the worst place I have ever lived in my life, poor services, a complex in need of general maintenance, the presence of insects inside the apartments, in addition to the expensive rent that is not worth it.

          Review Author Icon

          Resident 1218784

          Verified Resident 2023 - 2024

          1/20/2024

          I moved in 2024. It would not let me select that year . So far I love the area. I love the fact that I have a washer and dryer in my room. I love the little balcony area. I also love the appliances and… See More >
            Manager

            1/24/2024

            Waterford at Mandarin Apartments
            Hello, thank you for your kind words and this wonderful review! We always strive to provide top-quality service to our residents and are pleased to hear that you are enjoying your experience here at The Waterford at Mandarin.

            Updated Review

            Review Author Icon

            Resident 1064346

            Verified Resident 2020 - 2024

            1/6/2024

            The layouts are nice, but the management has some glaring deficiencies. There is a cockroach infestation that was present, when we moved in, and has severely intensified since then. There are a lot of problems with the gate at the gated community, often causing traffic… See More >
              Manager

              1/13/2024

              Waterford at Mandarin Apartments
              Hello, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience, and we sincerely apologize. Our property manager would really like to speak with you more regarding this matter. Please reach out to us at (904) 262-3459 so we can work on solving this for you immediately. We look forward to hearing from you.
              Review Author Icon

              Resident 1212294

              Verified Resident 2020 - 2023

              12/28/2023

              Living here is expensive, but everything is fairly well covered. The only issue can be the trash pick up, where the valet trash service is not only expensive, but very picky about what they will pick up.

                Manager

                1/4/2024

                Waterford at Mandarin Apartments
                Hello, thank you for your valuable feedback. If you ever need anything from us, please feel free to give us a call or stop by. We are always happy to help.

                Updated Review

                Review Author Icon

                Resident 1203028

                Verified Resident 2023

                12/26/2023

                Moving here after my husband's passing was very difficult. I love the calming view from my apartment. I wish there was a clubhouse so that I could meet other tenants. It's a convenient location for shopping but the traffic makes it very difficult to get… See More >
                  Manager

                  1/3/2024

                  Waterford at Mandarin Apartments
                  Hello, our sincerest condolences for your loss. Thank you for taking the time to leave us a review. If you ever need anything from us, please feel free to give us a call or stop by.

                  Updated Review

                  Review Author Icon

                  Resident 694487

                  Verified Resident 2016 - 2023

                  12/21/2023

                  I never had any issues, if there was one, it was taken care of immediately. I am so happy, everyone is very accommodating, eager to please any issue that may arise, are taken care of immediately, thank you so very much for… See More >
                    Manager

                    12/27/2023

                    Waterford at Mandarin Apartments
                    Hello, we're happy to hear you have had such a positive experience with our team. Thank you for your kind words and this wonderful review. We hope you have a great day!
                    Review Author Icon

                    Resident 1208437

                    Verified Resident 2022 - 2023

                    12/14/2023

                    No problems I love it here everyone is nice I like the community it's clean not to much trouble everything is around here I can walk to all the stores it's so close by I just love it here plus the pool is nice too

                      Manager

                      12/18/2023

                      Waterford at Mandarin Apartments
                      Hi, thank you for your kind words and this wonderful review. We are very happy we could provide you with a positive experience.
                      Review Author Icon

                      Resident 1208234

                      Verified Resident 2023

                      12/13/2023

                      Good communtiication Friendly & helpful staff Pets are welcome Feel like home Design of apartments is wonderful Helpful responsabile from mantenne Eccellenti safety in complex Helpfulness by maintance Commtity involved

                        Manager

                        12/18/2023

                        Waterford at Mandarin Apartments
                        Hi, thank you for taking the time to leave a review for us at The Waterford at Mandarin. We're happy we could meet your expectations. Have a great day!
                        Review Author Icon

                        Resident 1201479

                        Verified Resident 2023

                        11/21/2023

                        Office staff communication is sub par but the community is quiet. It is nice to be in an area that people can go for walks and kids can play outside without very little worry of anything bad happening.

                          Manager

                          12/5/2023

                          Waterford at Mandarin Apartments
                          Hello, thank you for taking the time to tell us about your experience, as we use comments such as yours to improve our processes. Rest assured; all reviews are handled at the corporate office to ensure accountability. We would like the opportunity to speak to you regarding your experiences and turn your perception around. Please call 352-505-6966 between the hours of 9-5 Mon-Friday and ask to speak with our regional manager. We look forward to working with you.

                          Updated Review

                          Review Author Icon

                          Resident 1155404

                          Verified Resident 2022 - 2023

                          11/21/2023

                          Just don't do it. We moved out of this place back in August and it was the worst place to live. The amount of bugs, dirt, crazy neighbors, rude office staff. They don't care about the residents in this complex and they don't properly care… See More >
                          Manager

                          12/5/2023

                          Waterford at Mandarin Apartments
                          Hello, thank you for taking the time to tell us about your experience, as we use comments such as yours to improve our processes. Rest assured; all reviews are handled at the corporate office to ensure accountability. Our property manager would really like to speak with you more regarding this matter. Please reach out to us at (904) 262-3459 at your earliest convenience. We look forward to hearing from you.
                          Review Author Icon

                          Resident 1199399

                          Verified Resident 2023

                          11/14/2023

                          The unit is good for the price, much nicer than where we moved from. The office staff is very nice. They do respond to maintenance issues fairly quickly. I love the natural light that the units offer. There are tennis courts and nice paths to… See More >
                            Manager

                            11/15/2023

                            Waterford at Mandarin Apartments
                            Hello, thank you for your valuable feedback. We really appreciate it and we're happy to hear you have had such a positive experience with our team. We hope you have a great day!
                            Review Author Icon

                            Resident 1199398

                            Verified Resident 2021 - 2023

                            11/14/2023

                            I give the property 2.5 stars out of 5 because every time, maintenance doesn't simply show up because you requested a work order. The ofc doesn't answer the phone esp. on Sat. when there is a single employee and 50 residents lined up.

                              Updated Review

                              Review Author Icon

                              Resident 1168223

                              Verified Resident 2023

                              11/10/2023

                              The staff and the maintenance people are very professional. The landscaping around the apartment buildings has not been maintained, and a lot of bushes and plants are missing landscaping around the two artificial lakes is not very good and not maintained.

                                Manager

                                11/13/2023

                                Waterford at Mandarin Apartments
                                Hello, thank you for your feedback. We appreciate you bringing this to our attention. Please let us know if there is anything we can do for you; we are more than happy to help.
                                Review Author Icon

                                Resident 921980

                                Verified Resident 2023

                                11/7/2023

                                As stated before living at Waterford has been the best decision me and my family ever made. We love the scenery, maintenance, office agents and more. Overall no complaints I'd highly recommend family or friends to move here

                                  Manager

                                  11/13/2023

                                  Waterford at Mandarin Apartments
                                  Hello, thank you for your kind words and this wonderful review. We're happy we could meet your expectations and are delighted you have chosen to make The Waterford at Mandarin your home. Have a great day!
                                  Review Author Icon

                                  Resident 1194690

                                  Verified Resident 2023

                                  10/31/2023

                                  All the service I received from the first day was perfect! Mrs. Kim is very attentive. Because we are immigrants, many people don't have patience, but we receive all the attention. thank you very much

                                  Manager

                                  11/1/2023

                                  Waterford at Mandarin Apartments
                                  Hello, thank you for your great review of our team at The Waterford at Mandarin. We are happy to pass along your comments and we are delighted you have chosen to make The Waterford at Mandarin your new home. We look forward to providing you with assistance in the future. Have a great day and welcome home!
                                  Review Author Icon

                                  Resident 1188710

                                  Verified Resident 2023

                                  10/10/2023

                                  My family has had an amazing experience, the process was easy and understandable. We are completely satisfied with our experience and would recommend anyone to use this company. All together a great team and good communication.

                                    Manager

                                    10/12/2023

                                    Waterford at Mandarin Apartments
                                    Hello, thank you for your valuable feedback. We really appreciate it! We're happy to hear you had such a positive experience with our team.
                                    Review Author Icon

                                    anonymous

                                    Resident 2023

                                    9/10/2023

                                    Couldn't Be Happier!

                                    I have family moving here from Maryland. We looked a few other places, but Waterford at Mandarin was the best choice. It's close proximity to the shopping and the interstate was exactly what they were looking for. The beautiful community especially the swimming pool, size… See More >
                                      Review Author Icon

                                      anonymous

                                      Resident 2022 - 2023

                                      9/8/2023

                                      Worst apartment ever

                                      This place has been nothing but a complete pain. Since day of move in it was nothing but issues. We were supposed to be sent our lease electronically a couple days before so move in was smooth. We were told to come at 10am and… See More >
                                        Review Author Icon

                                        Resident 1168872

                                        Verified Resident 2023

                                        8/10/2023

                                        Best place I have ever lived and best manager ever. Kim made sure that everything was ready from me when I got home. She went above and beyond helping me move from Seattle to Jacksonville. Super happy

                                          Updated Review

                                          Review Author Icon

                                          Resident 1049351

                                          Verified Resident 2022 - 2023

                                          7/27/2023

                                          It's a very nice community. They are constantly upgrading and improving the entire complex. I would definitely recommend any looking for a nice place to live that's located near EVERYTHING. The highway is less than 5 minutes away

                                            Updated Review

                                            Review Author Icon

                                            Resident 793000

                                            Verified Resident 2004 - 2023

                                            7/25/2023

                                            Maintenance issues are addressed same day with customer service at the forefront!! Couldn't ask for a more responsive team- from the front office to boots on the ground! Caring, compassionate, professional service 24/7.

                                              Review Author Icon

                                              Resident 1162193

                                              Verified Resident 2023

                                              7/22/2023

                                              I just moved in about a week ago, place to my surprise is very quiet, people are respectful and the management are awesome. I had a few issues they resolved them within a day pretty awesome!! I will definitely recommend this place.

                                              Features & Amenities

                                              Laundry
                                              • In-Unit Washer and Dryers
                                              Pets
                                              • Cats Allowed
                                              • Dogs Allowed
                                              Other
                                              • 24-Hour Management Availability
                                              • Balcony or Patio
                                              • Car Wash Location on Site
                                              • Cyber Cafe
                                              • Dog Park
                                              • Faux Wood Flooring
                                              • Fireplace
                                              • Fitness Center
                                              • Flexpay Rent Assistance Available
                                              • Free Weights
                                              • Gourmet Kitchen with Premium Cabinetry
                                              • High-Speed Internet
                                              • On-Site Maintenance
                                              • On-Site Management
                                              • Playground
                                              • Plush Carpet in Bedrooms
                                              • Pool Deck with Lakeside Views
                                              • Scenic Lakes
                                              • Screened Pool Viewing Area
                                              • Spacious Pantry
                                              • Stainless Steel Appliances
                                              • Sundeck
                                              • Tennis Court
                                              • View
                                              • Volleyball Court
                                              • Walk In Closets
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                                              Leasing

                                              We have the perfect floorplan to fit your lifestyle! If you're searching for apartments in Jacksonville, your search ends now with The Waterford at Mandarin. Join our pet-friendly apartment community for features and amenities designed with you in mind and fit for just about every lifestyle. Stay with us for our friendly customer service and fast, reliable maintenance. Everything you desire is right here live the difference with The Waterford at Mandarin.
                                              Show Less

                                              Office Hours

                                              • Sunday: Closed
                                              • Monday - Friday: 09:00 AM - 06:00 PM
                                              • Saturday: 10:00 AM - 05:00 PM
                                              This community is managed by

                                              Cherishome

                                              B+
                                              B+
                                              Communities
                                              11

                                              Questions & Answers (0)

                                              Frequently Asked

                                              Based on 2093 number of votes by renters, Waterford at Mandarin Apartments is currently rated 4.1 out of 5 stars.
                                              Waterford at Mandarin Apartments is rated 3.8/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                              Waterford at Mandarin Apartments is rated 4.1/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                              Waterford at Mandarin Apartments is rated 4/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                              Waterford at Mandarin Apartments is rated 3.7/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                              Waterford at Mandarin Apartments is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                              Waterford at Mandarin Apartments is rated 4.2/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                              Managers have responded to 35.4167% of their community reviews in the past year.
                                              Managers have replied within 172.69 days to their community reviews in the past year.
                                              Cherishome
                                              Cats Allowed
                                              Dogs Allowed
                                              1 Bed, 1 Bath
                                              2 Beds, 2 Baths
                                              3 Beds, 2 Baths

                                              Contact Property

                                              Waterford at Mandarin Apartments

                                              March 2024

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                                              Waterford at Mandarin Apartments is a 831 - 1,352 sq. ft. apartment in Jacksonville in zip code 32223. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,127 - $2,547. Nearby cities include Orange Park, Neptune Beach, Atlantic Beach, Jacksonville Beach, and Fleming Island.

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