Providence Reserve Apartments
#7,680 #15 #953

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Providence Reserve Apartments

955 Providence Reserve Loop, Lakeland, FL 33805
(76 Reviews)
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Floor Plans & Pricing

2 Bedrooms

Two Bedroom Two Bath

2 Beds, 2 Baths

See Floor Plan Details

3 Bedrooms

Three Bedroom Two Bath

3 Beds, 2 Baths

See Floor Plan Details

4 Bedrooms

Four Bedroom Two Bath

4 Beds, 2 Baths

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

C+

Review Ratings

Noise

2.7

Grounds

2.9

Safety

2.8

Office Staff

3.4

Maintenance

2.2

Neighborhood

3.4

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

9

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

6.11 days

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Providence Reserve Apartments Reviews

(72)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1224040

Verified Resident 2021 - 2024

2/6/2024

The staff seems very nice but nice and go so far don't let your stuff get property damage due to their pipes they won't conversate you but it's cheap here they do go up on rent every year I'm sorry I had poor experience with… See More >
    Manager

    2/11/2024

    Providence Reserve Apartments
    Your compliments on our team are greatly appreciated. We understand providing our residents with a well-maintained community is necessary to ensure you continue to love your experience. We would like to connect with you to learn more, so please give us a call or stop by our office for a chat.
    Review Author Icon

    Resident 1215794

    Verified Resident 2021 - 2024

    1/9/2024

    The community is pretty good safe environment for the kids but all the apartments needs alot of updates on new cabinets dishwashers toilets tubs outlets problems with roaches all need to get fix asap.

      Manager

      1/16/2024

      Providence Reserve Apartments
      We care that our residents and guests enjoy peace of mind and are so happy to hear that you have experienced that here, especially since kiddo-friendliness is important to you. Thank you for mentioning your desire for interior updates in your home. Please call or visit the office at your earliest convenience to schedule an assessment for any necessary upgrades and to schedule a pest control visit. We care that your home is clean and enjoyable. We look forward to hearing from you soon.
      Review Author Icon

      Resident 1081730

      Verified Resident 2016 - 2023

      11/9/2023

      The staff at Providence reserve they all nice and they treat residents real nice and the maintenance guys they doing a excellent job out here i will tell people about providence reserve it's a good place to live

        Manager

        11/14/2023

        Providence Reserve Apartments
        We cannot thank you enough for your kind words! We take pride in the top-notch professionals serving our community, and we know that our team will appreciate your compliments. We hope to continue to raise the bar.

        Updated Review

        Review Author Icon

        Resident 1062097

        Verified Resident 2017 - 2023

        9/12/2023

        This place has gone downhill. Crime is going up. Meanwhile, management puts their head in the sand. Since the day I've moved in , my dishwasher never worked. I only have one rack in my stove. And the door that opens the refrigerator the side… See More >
          Manager

          9/28/2023

          Providence Reserve Apartments
          Thank you for getting in touch with us about your experience in our community. We strive to provide responsive service and are sorry to see you have been dissatisfied recently. We want to ensure that these maintenance needs in your home are resolved and discuss any further concerns you have. At your earliest convenience, please call or visit our office to chat.

          Updated Review

          Review Author Icon

          Resident 1061389

          Verified Resident 2012 - 2023

          9/10/2023

          50 50 but the maintenance team need improvement some one that knows what they are doing instead of instead of riding around on these golf cart and claiming they behind and need to catch up from the other maintenance men when they are doing the… See More >
            Manager

            9/14/2023

            Providence Reserve Apartments
            Thank you for providing a review and recognizing the improvement to the upkeep of the dumpster area. Our team values your feedback and regrets your disappointment with our maintenance service. We will discuss opportunities to improve and invite you to reach out anytime you need help.

            Updated Review

            Review Author Icon

            Resident 1043220

            Verified Resident 2008 - 2023

            7/11/2023

            When I moved in I was very excited but it seems like things have gotten from good to not so good over the years. We use to have a very on target workers but not so anymore. One office worker has been here longer than… See More >
              Manager

              7/15/2023

              Providence Reserve Apartments
              Thank you for providing a review as a loyal community member. We appreciate your kind words about our office team but regret that your overall satisfaction has decreased over time. Your feedback is important, and we welcome you to share any details that will help us elevate your experience.
              Review Author Icon

              Resident 1158352

              Verified Resident 2018 - 2023

              7/10/2023

              very bad, depressing, bad maintenance and upkeep of propery. very bad, depressing, bad maintenance and upkeep of propery. very bad, depressing, bad maintenance and upkeep of propery. very bad, depressing, bad maintenance and upkeep of propery.

                Manager

                7/14/2023

                Providence Reserve Apartments
                Thank you for coming to us. Meeting our residents with exceptional service and a pristine community is a top priority for us, and we are sorry if your experience has not reflected this. We would like to connect with you to learn more, so please give us a call or stop by our office for a chat. We look forward to speaking with you.

                Updated Review

                Review Author Icon

                Resident 1044260

                Verified Resident 2021 - 2023

                7/7/2023

                The office staff are all friendly people. That try to help you out the best they can. They take the time to listen to you. The apartment is older so you have to have repairs done often. And the neighbors aren't always the best with… See More >
                  Review Author Icon

                  anonymous

                  Resident 2021 - 2023

                  4/5/2023

                  The Best Prop Management

                  From the beginning when I applied to reside at Providence I immediately seen how caring these ladies are. They helped me get through the process with ease, fast fwd 2yrs later and they’re great just as the first day I’ve met them . Always willing… See More >
                    Manager

                    4/11/2023

                    Providence Reserve Apartments
                    What a powerful testament to the kindness and consistency of our team. Thank you for sharing your lovely thoughts toward our team and management. We appreciate you!
                    Review Author Icon

                    Resident 1100517

                    Verified Resident 2019 - 2023

                    1/6/2023

                    Units are old and need updated. Roaches are horrible and no matter how clean you are you will still have them. Rent changes in the middle of your lease. Kids always roaming around outside in the streets.

                      Manager

                      1/12/2023

                      Providence Reserve Apartments
                      We are sorry if you have experienced any dissatisfaction related to cleanliness or other residents. This is not typical feedback for us, and we will be very glad to provide extermination services as needed or address any concerns pertaining to kids being outside. Also, if you have any questions about your lease or our processes, we will be glad to discuss that as well. You are welcome to call or stop by anytime!
                      Review Author Icon

                      Resident 1081657

                      Verified Resident 2020 - 2022

                      11/4/2022

                      Excelente, me notifican a tiempo renovaci?n contrato de arrendamiento y los servicios reparaci?n a tiempo cuando los solicito, buen mantenimiento ?reas recreativas, siempre tienen disponibles cambios filtros A/C .

                        Manager

                        11/8/2022

                        Providence Reserve Apartments
                        Gracias por proporcionar esta fantástica reseña. Nuestro equipo está encantado de que disfrute de nuestro servicio receptivo y del cómodo acceso a los filtros de aire acondicionado. Por favor, póngase en contacto con nosotros en cualquier momento que podamos ser de ayuda.
                        Review Author Icon

                        Resident 1081621

                        Verified Resident 2022

                        11/4/2022

                        so far everything has been alright as far as the neighborhood goes, parking, and the structure of the apartments itself. However, I have been pushing to get a stove ever since I moved in (in June) and I've yet to get one after the gas… See More >
                          Manager

                          11/8/2022

                          Providence Reserve Apartments
                          We appreciate that you have brought forward these concerns. While we are happy you are content with the parking and neighborhood, we are sorry to see your dissatisfaction with the stove situation. Please call or stop by the office so we can speak with you directly about resolving this matter. We hope to hear from you soon.
                          Review Author Icon

                          Resident 1052127

                          Verified Resident 2021 - 2022

                          8/5/2022

                          Since moving into Providence Reserve Loop, It's given me the opportunity to move closer to my goals. With the safe environment, neighbors, and access to community activities its able to take the load off of the stresses the pandemic have brought to people. I am… See More >
                            Manager

                            8/10/2022

                            Providence Reserve Apartments
                            We are delighted that your experience in our community has positively influenced your life situation. Thank you for your kind review!
                            Review Author Icon

                            Resident 1033539

                            Verified Resident 2022

                            6/7/2022

                            I like living here..no problems at all with anyone about this the only thing I hate is the way of the gargabe gets too full soon and people star throwing trash outside because is full quickly??????.,,

                              Manager

                              6/10/2022

                              Providence Reserve Apartments
                              We are pleased to hear that you enjoy being a resident of our community and appreciate your feedback regarding the garbage capacity. We will be sure to look into possible solutions and encourage you to reach out if there is anything else we can do to be of service. Thanks for your rating!
                              Review Author Icon

                              Resident 1033538

                              Verified Resident 2014 - 2022

                              6/7/2022

                              There's nothing here the manager here dose nothing for nobody they do not do anything to keep this place together trash everywhere all the time worst place to live keep going I never got my place painted in all those years everything is out dated

                                Manager

                                6/11/2022

                                Providence Reserve Apartments
                                We strive to provide our residents with professional service and a positive living environment, and it is disheartening that your feedback does not reflect our high expectations. So we can gain additional insight into your experience, we ask that you contact our regional customer care group at NorthFlorida@HighmarkRes.com and that you be sure to include the apartment name in either the subject line or the body of your email to aid us in expediting our response. Thank you, and we look forward to hearing from you soon.
                                Review Author Icon

                                Resident 1032836

                                Verified Resident 2014 - 2022

                                6/6/2022

                                Don't move in here. The on-site managers are unfair. They allow some to break the rules and others they are on top of if a "rule" is broken. Weight of your dog allowed, types of dogs allowed, outside furniture, things tied to the railings that's… See More >
                                  Manager

                                  6/9/2022

                                  Providence Reserve Apartments
                                  Thank you for sharing these concerns about consistency with us. We will be glad to speak with you directly, so please email our regional customer care group at NorthFlorida@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon. Thank you!
                                  Review Author Icon

                                  Resident 1031987

                                  Verified Resident 2021 - 2022

                                  6/3/2022

                                  I feel that these apartments have potential. If they update the appliances and took better care of the apartment units. I move in with this broken, mold, and infected roaches. Very heart breaking. Other than that its an okay. But not ideal. Plus I haven't… See More >
                                    Manager

                                    6/9/2022

                                    Providence Reserve Apartments
                                    We want to ensure all our residents have a positive experience in our community and appreciate you reaching out. We are sorry to hear that you have observed some pest control and maintenance concerns and ask that you contact us in the office so we can take a look at this for you. Thank you for your rating, and we look forward to improving your experience soon.
                                    Review Author Icon

                                    Resident 1024441

                                    Verified Resident 2020 - 2022

                                    5/10/2022

                                    I have soom concerns with your management staff. The Air conditioner system hasnt been working properly and instead of getting a new compressor or unit they just keep patching it up, or ignoring the problem. I am elderly senior with health issues and i need… See More >
                                      Manager

                                      5/12/2022

                                      Providence Reserve Apartments
                                      Hello, thank you for bringing your concerns to our attention. We want you to feel comfortable in your home, so we would like to learn more about your concerns so we may involve our maintenance team. When convenient, please get in touch with our office so we may chat.
                                      Review Author Icon

                                      Resident 1014718

                                      Verified Resident 2019 - 2022

                                      4/10/2022

                                      Honestly, my stay here has been rife with issues for the most part. To start things off, it was incredibly difficult to get in as the process to apply took months and months. Horrible communication on the part of staff and management. I seemed to… See More >
                                        Manager

                                        4/14/2022

                                        Providence Reserve Apartments
                                        Thank you for taking the time to share your feedback with us. We are disappointed to know you are unhappy, and we want to connect with you to address any unresolved needs in your home. Please call or come by the office so we can talk further. We look forward to turning your experience around.
                                        Review Author Icon

                                        anonymous

                                        Resident 2013 - 2016

                                        8/15/2017

                                        Rude staff, very unprofessional, pool always closed, noisy neighbors, drug activity, not what it used to be, front office forges documents, bad bookkeeping, trash is a problem.

                                          Review Author Icon

                                          anonymous

                                          Resident 2014 - 2015

                                          7/10/2017

                                          From the start the staff was friendly up until the move in. After that they became very rude and also change things and lie also will forge your signature on things. They pick and choose who they want to deal with. Everything from people hanging… See More >
                                            Review Author Icon

                                            Geoffw1424

                                            Resident 2015 - 2016

                                            1/11/2016

                                            For the people who are writing negative reviews, they probably wouldn't be happy anywhere they live and will always find something to complain about. This complex is in an AMAZING location and comfortable living conditions. Anywhere you live you will find the occasional bug or… See More >
                                              Review Author Icon

                                              AcaciaHarvey89

                                              Resident 2014

                                              8/24/2014

                                              Love it here at Providence Reserve! Staff is super friendly and easy to familiarize with. Works hard to get you in your unit and make sure everything is in tip top shape! Also quick about fixing issues -- my air went out and was fixed… See More >
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                                                nyreehart3

                                                Resident 2013 - 2014

                                                5/21/2014

                                                Hello my name is Nyree and I am glad to be a resident here at providence reserve and I love it here anytime I need anything fixed they are always Johnny on the spot and personally I think the staff is great and I always… See More >
                                                  Review Author Icon

                                                  fanmpotoprens

                                                  Resident 2005 - 2014

                                                  5/8/2014

                                                  Providence Reserve is not to be missed. It is in the center of the city near the. It is the most cheapest place around town. a great place to call "home". The entire staff always greet you with a smile and are very helpful… See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    • Washer and Dryer Connections
                                                    Pets
                                                    • Cats Allowed
                                                    • Dogs Allowed
                                                      Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • After School Programs
                                                    • Air Conditioner
                                                    • BBQ and Picnic Area
                                                    • Business Center
                                                    • Clubhouse
                                                    • Concierge
                                                    • Fitness Center
                                                    • National Relocation Program
                                                    • Online Resident Services
                                                    • Playground
                                                    • Pool
                                                    • Resident Car Care Center
                                                    • Security Deposit Alternative Available
                                                    • Spacious Closet
                                                    • Window Coverings
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                                                    Leasing

                                                    Merely a few blocks away from the serene Lake Parker in Lakeland, FL, our community stands as Central Florida's epitome of convenience in living. Dive into our assortment of expansive two, three, and four-bedroom apartment homes, each meticulously crafted to envelop you in comfort and tranquility. Anticipate a range of amenities awaiting your pleasure within our pet-friendly haven, encompassing the welcoming clubhouse, fitness center, and the inviting swimming pool. Schedule your in-person or virtual tour today for more information. We can't wait to meet you!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Highmark Residential

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                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: What is the estimated utility bill for one person?

                                                    Frequently Asked

                                                    Based on 76 number of votes by renters, Providence Reserve Apartments is currently rated 2.8 out of 5 stars.
                                                    Providence Reserve Apartments is rated 2.9/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Providence Reserve Apartments is rated 2.2/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Providence Reserve Apartments is rated 2.7/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Providence Reserve Apartments is rated 2.8/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Providence Reserve Apartments is rated 3.4/5 stars in our renters neighborhood survey, which is considered below average. The complex is located in a neighborhood with significant safety or desirability concerns, with few access to local attractions and services.
                                                    Providence Reserve Apartments is rated 3.4/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 6.11 days to their community reviews in the past year.
                                                    Highmark Residential
                                                    Cats Allowed
                                                    Dogs Allowed
                                                    Restrictions: Aggressive dogs or any dog with a bite history will not be accepted.
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    4 Beds, 2 Baths

                                                    Contact Property

                                                    Providence Reserve Apartments

                                                    March 2024

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                                                    Providence Reserve Apartments is an apartment in Lakeland in zip code 33805. This community has a 2 - 4 Beds, 2 Baths Nearby cities include Auburndale, Polk City, Plant City, Bartow, and Eagle Lake.

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