Sara Mandalay really sucks at what she does, I have no idea how she keeps her job. Most people that have lived there donot feel it is worth it to deal with the management staff.
The only time Sara will actually talk to a tenant is when trying to get them to move in, to get something from them, or when she is "caught" in the office. What's really annoying is that whenever you talk to her about a problem she doesn't simply avoid taking care of it, she ALWAYS turns the conversation around to how it is somehow your fault. I actually talked to her once about someone parking in my space, She said that it is a security issue and should be taken up with them (although none speak english) and that it is no big deal, probably just someone briefly visiting a friend. About a week later, after the same car had parked there a couple more times, I caught her in the office and said I had a problem with someone parking in my space for about a week; she then started into me about how for security reasons they need to know when this happens immediately,I should have called her the very first time this happened so that it could have been dealt with. When I pointed out our previous conversation, she suddenly changed the subject and was picked up the phone as soon as it started ringing.
The woman is awful at her job, and is a real ----- too.
I avoided the office at all costs, but occassionally still had to go by to pick up a package (although UPS even stopped dropping stuff off there because of the people). I never had one pleasant visit. My coming to get my package (that I had previously told them to stop taking) was treated like the biggest problem in their lives. One day I even rushed to get there by six before they closed. I got there at 5:55, the girl behind the counter sat on her cell phone talking to her friend for about three more minutes while I politely stood there waiting. When she hung up she put the phone in her purse, picked up the purse and walked AROUND me to get to the elevator. I said, "excuse me, I need to get a package." She said, "sorry, but we're closed now." She had to spend an extra five minutes listening to me ----- at her before she finally agreed to go get my package.
They really suck - I only knew about seven or eight other people that lived there, but every single person had a problem with the management and said they would not recommend the place because of them; I whole heartily agree, the aggravation is more than you can believe.
Oh, one more thing occured to me - When we moved out we contacted the water company to shut off service. They said only the management could inform them to discontinue service. They kept billing me for six weeks. I spent months calling Blue Lagoon to correct the error (they never did), and calling the water company to tell them they needed to get with Blue Lagoon to get the right move out date (apparently they never did). I eventually just had to pay the bill to keep my credit rating from being hit by this.

User Responses
From: june56	Date: 05/20/2007
I have tried and tried to get the word out about SARA MANDULAY and BLUE LAGOON "luxury" CONDOS...... Please people.... take these reviews seriously. The management of this place is a disaster!!
From: April0411	Date: 06/03/2007
It's amazing how many ways Sara can find to annoy and disturb people. P.T. Barnum was right.... this are suckers born every minute!

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