44%
overall rating:
Parking:
Maintenance:
Construction:
Noise:
Grounds:
Safety:
Office Staff:
looks can be deceiving
From: -Anonymous-Date posted: 8/29/2009
Years at this apartment: 2009 - 2009
3 responses
I dont know if this place changed management or what, but guys, before moving here, pay attention to the 2009 reviews more than anything.
Maintenance came in to repair the sink and said it needed to be replaced, has anyone bothered telling me when' Nope, they avoid doing so as if it were an infectious disease.
This is terrible considering I told them it's damaging the cabinets below with the water coming from God knows wehre in the pipes.
The freezer barely freezes and the fridge is so close to not cooling at all that my dairy won't even hold up.
The oven burns everything on the top and bottom.
They refuse to address issues with ants although we pay for extermination and it's just one excuse after another.
When I moved in, the place might appear clean at first glance, but it was absolutely filthy! Piles of mulch-looking dirt were in the cabinet under the sink mixed with the puddle of water from the leak.
The tub and shower was coated with a film of filth and the bathroom floor was so filthy that i had to sweep it 5 times to get out what looks like dirt and dust from when they did some sort of work in the bathroom without cleaning it up.
As far as the office people, they changed right as I was moving in and are now apathetic and act as if you are a complete nuisance to them whenever you walk in.
They make one excuse after another and if you request maintenance, it's clear that there hope is just that you will forget whatever you needed done.
People, the price is nice, but you have to stay on management when there is an issue and issues are the norm in any apartment.
The location is great, but if you're constantly throwing away money because the fridge barely works and nor does the oven and no one wants to address any issues in the apartment, is it worth it'
Pros:
plenty of very well-placed outlets (I have 3 in my 10X10 room) for all of your electronics
walk to metro
great location with tons of restaurants, cafes, shops, and entertainment venues within walking distance
great maintenance team (the problem is that management wont put in work orders)
ample parking (at least for my unit)
pool is kept clean and is never crowded
fairly quiet
safe area
pets allowed (at the very least, small dogs)
Cons:
management is lazy, rude, apathetic, condescending, and unorganized and they will give you one excuse after another
you have to be forceful and call multiple times to get them to put in a work order and many times small issues become emergencies as a result
you have to pay to use washer and dryer ($2.50 to wash and dry) and they could stand to be maintenanced as well (dryer is hard on clothes and washer literally drips the water in to fill the washer)
poorly functioning appliances (at least in my unit)
you can hear everything from upstairs units (more than you will ever want to), including women's high heels all day long
They paint/glaze over filthy, uncleaned tubs and sinks
they dripped/sprayed paint all over mirrors, walls and floors in bathroom
As far as would I recommend, I would not recommend it unless you will not be here long and are on a tight budget.
Location is great, just cross your fingers that whoever lived in the unit before you made sure any repairs were taken care of before all of the recent changes occurred.
If you are so lucky, then consider this a great place to live.
As I said, the one issue is management's refusal to put in work orders and that makes a huge difference in one's experience here at JG
Last updated: 9/21/2009
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User Responses |
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| From: Anonymous | Date: 09/02/2009 |
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I've been living at Jade Gardens for a about 4 years now and I love it here. Its really sad that "Looks can be deceiving" had such a bad expereince. The management office has changed a little but the service has always been top notch and nice to me. I have had issues with my applicance and AC but they have always taken care of me. I think that maybe the writer of that review should really go and talk to the office and have your issues take care of. Its been my opinion as a student and resident living here that you can do alot more with positive communication than you can with negative comments.
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| From: kcl060 | Date: 09/02/2009 |
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I am "looks can be deceiving" and I will say once again that maintenance is great. Once I was able to communicate the issues to them, they took care of the fridge the very next day and made sure that the faucet was replaced and the stove was repaired the following day. As I said, maintenance is amazing. They are very efficient and genuinely concerned and once the matter is in their hands, consider it taken care of. The only person in management I can speak for as being kind and helpful is Josh. There is one person I have yet to meet, but the others are rude and could care less about being helpful as I said before. It's too bad they may ruin the experience more recent residents
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| From: Anonymous | Date: 02/17/2010 |
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I have been here for 3 and a half years and I agree that management has gone downhill. When Diego was here, everything was perfect but now with these new girls, I find it hard to request maintenance and get things actually fixed without having to call the office daily and reminding them. The only reason I would extend my lease is because of the friendly people here and the clean environment.
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