The Reserves at Alafaya
#8,061 #97 #1,004

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The Reserves at Alafaya

3715 Alafaya Heights Road, Orlando, FL 32828
(62 Reviews)
$1,545 - $2,587/mo
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Move-In Specials

Our office is currently only open for self-guided, guided tours and virtual tours at this time. Please schedule yours today!

Floor Plans & Pricing

1 Bedroom

Eight06

1 Bed, 1 Bath | 806 sq. ft.

$1,545 - $2,047

4 Available Units

See Floor Plan Details

Nine55

1 Bed, 1 Bath | 955 sq. ft.

$1,584 - $1,965

1 Available Unit

See Floor Plan Details

Seven50

1 Bed, 1 Bath | 750 sq. ft.

$1,579 - $1,857

See Floor Plan Details

2 Bedrooms

Eleven19

2 Beds, 2 Baths | 1,119 sq. ft.

$1,857 - $2,587

4 Available Units

See Floor Plan Details

Eleven84

2 Beds, 2 Baths | 1,184 sq. ft.

$1,842 - $2,437

3 Available Units

See Floor Plan Details

3 Bedrooms

Thirteen66

3 Beds, 2 Baths | 1,366 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

B
B

Renter Ratings

A-

Review Ratings

Noise

4.1

Grounds

4.0

Safety

4.1

Office Staff

4.2

Maintenance

4.3

Neighborhood

4.4

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

B

Number of reviews in the past 365 days

12

Manager’s Review Engagement

C+

Percentage of reviews responded to

58.33%

Manager’s Review Reply Time

F

Average time to respond to reviews

105.17 days

View Community Timeline
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The Reserves at Alafaya Reviews

(58)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Resident 1209192

Verified Resident 2020 - 2023

12/17/2023

Don’t stay leave it will never get better lots of problems with maintenance and the office never answers and they don’t complete work ………………………………………………………………………………………….they just don’t care about there residents… See More >
    Manager

    2/2/2024

    The Reserves at Alafaya
    We are sorry to learn that you feel this way about our team, as our professionals are dedicated to providing top notch service and we feel we have missed the mark with you. Please reach out with more information about your experiences, the more we can ensure that our service improves going forward. At your earliest convenience, would you please email us at reserves@berkshireresi.com? Thank you.

    Updated Review

    Review Author Icon

    Resident 1204342

    Verified Resident 2014 - 2023

    12/3/2023

    I have lived at the Reserves at Alafaya for 10 yrs. I feel safe the team is wonderful and Tiffany has been my go to person. She always responds to me. I am treated with respect and kindness. She works with me in the… See More >
      Manager

      12/4/2023

      The Reserves at Alafaya
      Wow! Your review truly means so much to us. Our team is proud to serve you and ensure the best in apartment living here at The Reserves at Alafaya. It's feedback like yours that reminds us why we do what we do, and we are always here for you! Thank you.

      Updated Review

      Review Author Icon

      Resident 1159697

      Verified Resident 2022 - 2023

      11/3/2023

      The maintenance team is amazing! Cesar is so helpful and shows a true concern for the residents needs. The work order is always responded to right away and the job gets taken care of 100% each time. This is a wonderful community, it is kept… See More >
        Manager

        11/23/2023

        The Reserves at Alafaya
        We appreciate the time you took to give us such a great rating! We're always happy to help so don't hesitate to contact us if you ever need anything. If you ever need anything please don't hesitate to reach out to our team. See you next time!
        Review Author Icon

        Resident 1194639

        Verified Resident 2023

        10/31/2023

        I’ve only been living here for a little over a month and I absolutely love it. Such a positive and peaceful living space, I like that it’s in a quiet area but super close to everything. I love the community as well, the people here… See More >
          Manager

          11/24/2023

          The Reserves at Alafaya
          Thank you for your dazzling 5-star review! We are happy to hear that you love every aspect of The Reserves at Alafaya. We hope you continue to enjoy our lovely community and look forward to continuing to provide you with a wonderful living experience. If there's anything you need, please don't hesitate to let us know. We hope you enjoy the rest of your day!
          Review Author Icon

          anonymous

          Resident 2020 - 2021

          9/29/2023

          This place is hell on earth literally

          This place is so bad I don't have enough space to write. In a nutshell, they will treat you like dirt, threaten to evict you, be rude to your guests, never complete maintenance requests and overcharge you to boot. Please for God Sake, don't move… See More >
            Review Author Icon

            Resident 1184814

            Verified Resident 2023

            9/28/2023

            A great place to live with a very friendly and attentive staff that go over and above for residents. Convenient location and well maintained, I would highly recommend The Reserves at Alafaya as a place to call home.

              Manager

              11/23/2023

              The Reserves at Alafaya
              The The Reserves at Alafaya team is delighted by your review. Thank you for letting us know how much you enjoy our community. We're happy to have you as a resident and hope you continue to love it here!
              Review Author Icon

              Resident 1181133

              Verified Resident 2014 - 2023

              9/16/2023

              I have been living here for about ten years. Even though the management changes every year, I have always been satisfied with the office staff......................................................

                Updated Review

                Review Author Icon

                Resident 1151550

                Verified Resident 2021 - 2023

                9/8/2023

                The grounds are kept very well. The maintenance workers are helpful and polite. The office staff is very friendly and put up with me without complaint. The dog park and bath are kept very clean. All the residents that I have come in… See More >
                  Review Author Icon

                  Resident 1163728

                  Verified Resident 2022 - 2023

                  7/27/2023

                  The maintenance on the buildings themselves seems to be taking too long, as they are not completing areas or buildings before moving to other areas or buildings and it feels like we live in a construction site. There remains the issue with parking, as there… See More >
                    Manager

                    8/14/2023

                    The Reserves at Alafaya
                    We're sorry to hear about your concerns regarding maintenance, parking, and safety. We understand how these issues can impact your living experience. We're continually working on improving our maintenance process and parking situation. Your suggestion about assigned parking spots is appreciated and will be taken into consideration. Please reach out to our Property Manager at reserves@berkshireresi.com to discuss these matters further.
                    Review Author Icon

                    Resident 1159083

                    Verified Resident 2014 - 2023

                    7/13/2023

                    office and maintenance staff very friendly and attentive.So far ,I have never had an issue with any work orders or situations with the staff. They have resolved my issues in a timely matter and help me with my needs

                      Review Author Icon

                      Resident 1157096

                      Verified Resident 2023

                      7/7/2023

                      Nice neighborhood nice Management ujkkkkkkkkkkkkkkkk’kk’kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk… See More >
                        Review Author Icon

                        Resident 1150532

                        Verified Resident 2013 - 2023

                        6/15/2023

                        I am very satisfied living in this community. However, the rental increase will more than likely cause me to leave. This may be my final year for my lease due to the increase of rent. It's too bad this company doesn't offer… See More >
                          Manager

                          6/15/2023

                          The Reserves at Alafaya
                          Thank you for sharing your honest thoughts regarding our rent increases. Your positive highlight is appreciated and we hope you continue to have a pleasant experience in our community. If there's ever anything you'd like to discuss with us, please don't hesitate to contact our team directly. We appreciate your time in our community!
                          Review Author Icon

                          anonymous

                          Resident 2020

                          12/14/2020

                          The apartment complex just recent change management and just like the last owners these owners are just as worse. They do not fix service requests. They have an excuse for any and everything wrong with the grounds. There's trash left all through out the complex.… See More >
                            Manager

                            12/22/2020

                            The Reserves at Alafaya
                            Anonymous, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Kind Regards, Christy Perez
                            Review Author Icon

                            anonymous

                            Resident 2019 - 2020

                            7/28/2020

                            Hello I have lived at The Reserves of Alafaya since July 2019. I was tricked into a 2nd floor apartment by previous mgmt instead of 1st floor apartment. Plus the day I moved in (& so excited to move in) the assistant manager Daniel made… See More >
                              Manager

                              12/20/2020

                              The Reserves at Alafaya
                              We are very happy to have provided you with such a positive experience! We look forward to continue to improve the community and offer excellent customer experience. Kind Regards, Christy Perez
                              Review Author Icon

                              anonymous

                              Resident 2019

                              8/6/2019

                              RUN! Wolves in sheep clothing! Joy and Daniel is every bit of the replies you read! Cannot see how they got these positions must be good friends with the company. They charge you for things they don't fix during your stay after you move out… See More >
                                Manager

                                8/7/2019

                                The Reserves at Alafaya
                                Dear Don & Loretta: We are sorry to see that you decided to publish rude and disrespectful comments on line. We are aware that you are unhappy with the move out charges that were assessed to your account. As we have explained, we have to be consistent when we are assessing fines/move out charges. The proper charges were applied to your account based on the damages and condition you left your apartment. Feel free to contact us if you would like to discuss the matter in person rather than posting false information on line. We wish you all the best. Sincerely, Joy Turner Property Manager
                                Review Author Icon

                                anonymous

                                Resident 2019

                                7/27/2019

                                The club house is the only saving grace for this apt complex. Like previously mentioned by others the walls are very thin, they did not sound proof these units properly. You can hear your neighbors stepping, dog barkings, tv playing. This place is not kids… See More >
                                  Manager

                                  7/29/2019

                                  The Reserves at Alafaya
                                  Dear Junior: We are sorry to see that you went to social media to post false information and call our someone's character. We feel this is highly unprofessional. We did try to discuss your issues with you numerous times. As we explained to you, we have to be consistent in enforcing the rules and policies of your lease and of our community. Unfortunately, when the rules aren't followed by residents, it can lead to the termination of your lease. We won't discuss your personal situation in detail on line but will say that we did give you every opportunity to resolve the issue and not once was anyone in our office rude to you. We wish you the best. Sincerely, Joy Turner Property Manager
                                  Review Author Icon

                                  vmnay

                                  prospectiveVisited 2019

                                  2/18/2019

                                  I visited the property recently and loved it. It is so beautiful. Grounds and the amenities I was shown were clean. Office smelled great. I was greeted immediately when I walked it. I was offered an assortment of refreshements. I spoke to 2 people in… See More >
                                    Manager

                                    2/19/2019

                                    The Reserves at Alafaya
                                    Dear Vanesa: Thank you very much for your interest in our community and for giving us positive feedback. We value our residents & guests and take pride in making our community a great place to live. We look forward to having you as a valued resident in the future. Please let us know if there is anything we can do to assist you with in the search for your new home. Sincerely, Joy Turner
                                    Review Author Icon

                                    Fredric. Zerlin

                                    prospectiveVisited 2019

                                    2/5/2019

                                    It was our pleasure to check out The Reserves at Alafaya., yesterday! Yes, indeed we are moving to this beautiful complex in May. Joy and Chris certainly have patience with the future residents. The professionalism was certainly shown to us! We can't wait to move!… See More >
                                      Manager

                                      2/5/2019

                                      The Reserves at Alafaya
                                      Dear Fred & Don, Thank you very much for your feedback. We value our residents and take pride in making a great place to live. We are thrilled that you chose our community for your new home. We look forward to having you as a valued resident for many years to come. Your positive comments mean a great deal to our team and we look to continue to provide great service for our residents. Thank you again! Sincerely, Joy Turner Property Manager
                                      Review Author Icon

                                      George_T

                                      Resident 2016 - 2018

                                      3/13/2018

                                      We moved here in April 2016. It's close to shopping, schools, airport, sports facilities and amusement parks The gym and pool are very close and are properly maintained. The apartment is very quiet at night and our neighbors are very friendly. The staff is very… See More >
                                        Manager

                                        4/9/2018

                                        The Reserves at Alafaya
                                        Dear George: Thank you for your 5 star review and for sharing your feedback. We are thrilled to see that you have had a positive experience. Thank you again. Sincerely, Joy Turner
                                        Review Author Icon

                                        johvely2

                                        Resident 2018

                                        3/10/2018

                                        This an excellent Apartment complex, the experience here has been very overwhelming and it's near Avalon Park, UCF, Waterford Lakes Town Center. Management personnel are very kind, courteous, and helpful, always willing to assists to our needs and concerns. We definitely recommend it.… See More >
                                          Manager

                                          4/9/2018

                                          The Reserves at Alafaya
                                          To Whom it may concern: Thank you for your 5 star review and for sharing your feedback. We are thrilled to see that you have had a positive experience. Thank you again. Sincerely, Joy Turner
                                          Review Author Icon

                                          anonymous

                                          Resident 2016 - 2017

                                          6/24/2017

                                          The management at reserves cannot repair quickly enough all the things that get destroyed by the low class vandals that they rent to. They destroyed the fire pit, the jacuzzi, and the grills. Its been s month, and the grills still haven't been fixed.… See More >
                                            Manager

                                            12/14/2020

                                            The Reserves at Alafaya
                                            We appreciate your feed back and understand your frustration. I can assure you that all items have been address and repaired. Should you have any other concerns please feel free to call us at 407-704-8924. Kind Regards, Christy Perez
                                            Review Author Icon

                                            anonymous

                                            Resident 2016 - 2017

                                            4/25/2017

                                            I would love to give this apartment complex a higher rating because the clubhouse, outdoor amenities, and apartment units are beautiful and new. However, I just simply can't get over how trashed this place is on a daily basis and how busted management is. There's… See More >
                                              Manager

                                              12/14/2020

                                              The Reserves at Alafaya
                                              We appreciate your feed back and have since address many of the concerns listed. Should you have any other concerns please feel free to call us at 407-704-8924. Kind Regards, The Reserves at Alafaya
                                              Review Author Icon

                                              ebowen7

                                              Resident 2017

                                              3/31/2017

                                              The Reserves is a great place to live. The apartment community feels very safe and the staff is amazingly friendly. From the property manager to the leasing staff they are always so friendly and very helpful. The clubhouse is also very nice inside and is… See More >
                                                Manager

                                                3/31/2017

                                                The Reserves at Alafaya
                                                Dear Elaine, Thank you very much for taking the time to give your feedback. We value our residents and take pride in making our community a great place to call home. Your positive comments mean a lot to me and our team. Thank you again! Sincerely, Joy Turner Property Manager
                                                Review Author Icon

                                                Ty T

                                                Resident 2014 - 2017

                                                3/22/2017

                                                I agree with previous review. Not sure why people are leaving negative reviews. I have lived here for a few years now and have enjoyed my experience. It's a beautiful property. Great location. I've had a few maint issues… See More >
                                                  Manager

                                                  3/22/2017

                                                  The Reserves at Alafaya
                                                  To whom it may concern Thank you very much for your feedback. We value our residents and take pride in making our community a great place to live. Your positive comments mean a lot to myself and our team and we look to continue to provide great service for our residents. Thank you again! Sincerely, Joy Turner Property Manager
                                                  Review Author Icon

                                                  carebie

                                                  Resident 2016 - 2017

                                                  2/23/2017

                                                  Not sure why there are so many negative reviews. I have had an incredible experience living here. Management is always responsive, and I appreciate that they try to familiarize themselves with the residents. Every time I have an issue there is always response in a… See More >
                                                    Manager

                                                    2/24/2017

                                                    The Reserves at Alafaya
                                                    To whom it may concern, Thank you very much for your feedback. We value our residents and take pride in making our property a great place to live. Your positive comments mean a great deal to our team and we look to continue to provide great service for our residents. Thank you again! Sincerely, Joy Turner Property Manager

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Restrictions: Breed Restrictions Apply. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Restrictions: Breed Restrictions Apply. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Balcony or Patio
                                                    • Clubhouse
                                                    • Conference Room
                                                    • Energy and Water Efficient Appliances
                                                    • Fitness Center
                                                    • Formal Dining Area
                                                    • Game Room with Arcade Games and HDTV
                                                    • Garden Tubs
                                                    • Gated Access
                                                    • Gourmet Kitchen with Granite Countertops
                                                    • Outdoor Summer Kitchen and Gas Grills
                                                    • Pet Friendly Community
                                                    • Pet Park
                                                    • Pool
                                                    • Premium Cabinetry
                                                    • Resident Community Kitchen and Clubroom
                                                    • Solarium or Screened Balcony/Patio
                                                    • Spacious 1 or 2 Bedroom Floor Plans
                                                    • Stainless Steel Appliances
                                                    • USB Ports in Kitchen
                                                    • Veranda Seating with Fire Pit
                                                    • Wood Style and Tile Flooring Options
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                                                    Leasing

                                                    Home sweet home! When you live at Reserves at Alafaya Apartments, you ll say that every day and you ll mean it. Nestled in Avalon Park in east Orlando, FL, our luxury community brings small-town charm to upscale city living. Offering a thoughtful selection of generously-sized one, two, and three bedroom apartments in East Orlando FL and a myriad of fantastic amenities to match your lifestyle, we re the relaxing getaway you were looking for. Each one of our 264 high-class units is ideally designed with well-appointed features and the attention to detail that you deserve. Enjoy a world of comfort and convenience with spacious living and dining areas, gourmet kitchens with energy efficient appliances and USB ports, solariums or screened patios. Discover a resort-inspired environment filled with excitement. A sparkling swimming pool, outdoor summer kitchen with gas grills, a state-of-the-art fitness studio, and an expansive game room are just a few of our enticing community amenities. We love our furry friends- for which we have a bark park where they can play around. A selection of delicious eateries awaits minutes away with plenty more options in downtown Orlando or Alafaya. The University of Central Florida, Valencia College East Campus and Florida Hospital are all within easy reach. If you have kids, you ll appreciate our proximity to excellent education options, as well as the attractions in the area including Walt Disney World and SeaWorld Orlando. Embrace the lavish lifestyle your heart desires by choosing Reserves at Alafaya as your new home! Schedule a tour of our luxury apartments in East Orlando FL today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Saturday: 09:00 AM - 06:00 PM
                                                    This community is managed by

                                                    Berkshire Communities LLC.

                                                    B+
                                                    B+
                                                    Communities
                                                    111

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 62 number of votes by renters, The Reserves at Alafaya is currently rated 4 out of 5 stars.
                                                    The Reserves at Alafaya is rated 4/5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    The Reserves at Alafaya is rated 4.3/5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    The Reserves at Alafaya is rated 4.1/5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    The Reserves at Alafaya is rated 4.1/5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    The Reserves at Alafaya is rated 4.4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    The Reserves at Alafaya is rated 4.2/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Managers have responded to 58.3333% of their community reviews in the past year.
                                                    Managers have replied within 105.17 days to their community reviews in the past year.
                                                    Berkshire Communities LLC.
                                                    Dogs Allowed
                                                    Restrictions: Breed Restrictions Apply
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Restrictions: Breed Restrictions Apply
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Our office is currently only open for self-guided, guided tours and virtual tours at this time. Please schedule yours today!

                                                    Contact Property

                                                    The Reserves at Alafaya

                                                    March 2024

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                                                    The Reserves at Alafaya is a 750 - 1,366 sq. ft. apartment in Orlando in zip code 32828. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,545 - $2,587. Nearby cities include Edgewood, Maitland, West Park, Winter Park, and Eatonville.

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