#5,414 #49 #630

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Tortuga Bay

12932 Mallory Circle, Orlando, FL 32828
(177 Reviews)
$1,842 - $2,568/mo
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Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 867 sq. ft.

$1,842 - $1,896

8 Available Units

See Floor Plan Details

2 Bedrooms

B2

2 Beds, 2 Baths | 1,123 sq. ft.

$1,998 - $2,185

11 Available Units

See Floor Plan Details

B3

2 Beds, 2 Baths | 1,154 sq. ft.

$1,999 - $2,119

7 Available Units

See Floor Plan Details

B1

2 Beds, 1 Bath | 1,050 sq. ft.

See Floor Plan Details

3 Bedrooms

C1

3 Beds, 2 Baths | 1,326 sq. ft.

$2,315 - $2,450

4 Available Units

See Floor Plan Details

C2

3 Beds, 3 Baths | 1,480 sq. ft.

$2,568

1 Available Unit

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

A-
A-

Renter Ratings

B

Review Ratings

Noise

3.7

Grounds

3.9

Safety

2.7

Office Staff

3.6

Maintenance

3.9

Neighborhood

4.1

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

B+

Number of reviews in the past 365 days

18

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B+

Average time to respond to reviews

4.17 days

View Community Timeline
View Community Timeline

Tortuga Bay Reviews

(176)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Martha_Guzman

Resident ā€¢ 2023 - 2024

1/27/2024

My experience with the maintenance service

In the time that I have already been living in the unit taking care I have requested maintenance service the response has been very timely, I really liked that a lot. Likewise, the property is very neat and has preserved spaces with very pleasant environments.ā€¦Ā See More >
    Manager

    1/29/2024

    Tortuga Bay
    Martha, welcome to our beautiful community! We are so happy our hardworking maintenance team impressed you with their prompt service. Thank you for your kind words about our relaxing atmosphere and outstanding amenities!
    Review Author Icon

    Erin_N912

    Resident ā€¢ 2019 - 2024

    1/23/2024

    Changes for the better over time

    Iā€™ve lived here for years. Over time there have been a lot of changes on the property. Recently, there has been remodels to the pool, fitness center, and clubhouse/leasing office. They look amazing and were upgrades to the amenities. The new staff in the leasingā€¦Ā See More >
      Manager

      1/26/2024

      Tortuga Bay
      How nice to hear from you, Erin, especially with this complimentary feedback about our recent updates to the community. We want you and all our residents to know that your comfort and well-being are a priority, and we will pass along your shoutout to Josh as well!
      Review Author Icon

      lexspring976@gmail.com

      Resident ā€¢ 2020 - 2024

      1/4/2024

      10/10

      Tortuga bay is a great community. Everything is updated and brand new. complex is gated, front office is great and always resourceful when needed, and maintenance is always on point. recommended 10/10

        Manager

        1/9/2024

        Tortuga Bay
        Your review has knocked our socks off! It warms our hearts to hear our amazing team and outstanding community perks have made you feel at home. We hope to continue to raise the bar.
        Review Author Icon

        styuu0713@gmail.com

        Resident ā€¢ 2023 - 2024

        1/4/2024

        I love my home.

        I just want to say how much I love Tortuga Bay. Finding an apartment out here was really difficult and stressful but as soon as I found these apartments, I knew that this was my home not only does it fit the perfect aesthetic thatā€¦Ā See More >
        Manager

        1/5/2024

        Tortuga Bay
        We are so glad that you found Tortuga Bay Apartments, too! Welcome home!
        Review Author Icon

        tylermocogni@gmail.com

        Resident ā€¢ 2020 - 2023

        12/22/2023

        No issues!

        If you have any issues, go to the office and your concerns will be addressed immediately! Cindy has treated my important and non-important concerns with the same sense of urgency! Great community that is always clean!

          Manager

          12/26/2023

          Tortuga Bay
          Thank you for sharing your experience with us! We hope to earn that extra star from you in the future!
          Review Author Icon

          ychatila

          Resident ā€¢ 2023

          12/21/2023

          Well taken care of property

          So far we are happy living here, we received an updated unit but there were somethings that needed attention prior to moving in and the office along with maintenance took care of all our concerns prior to moving in.

            Manager

            12/26/2023

            Tortuga Bay
            Thank you for providing us with your valuable feedback and giving us a 5-star review!
            Review Author Icon

            Resident 1195665

            Verified Resident ā€¢ 2022 - 2023

            11/3/2023

            A lot of things that need to be replaced and fixed in a "luxury" apartment. Fees for everything; leasing staff are forgetful and have no compassion. Corporate does not care what situation you may have or problems that have risen due to the community orā€¦Ā See More >
              Manager

              11/7/2023

              Tortuga Bay
              Thank you for sharing your valuable insights with us. We understand that the issue of fees can sometimes be a source of frustration, particularly when it is not clearly elucidated. It is our pleasure to offer you a detailed explanation of these fees, so as to provide you with a comprehensive understanding of the coverage they provide. Our primary objective is to ensure that you and your fellow residents enjoy a luxurious experience. We believe that these fees are critical in achieving this goal, as they enable us to provide unmatched amenities and services. We would be delighted to address any further inquiries or concerns you may have, and remain at your disposal to provide any assistance you require.
              Review Author Icon

              Resident 1188234

              Verified Resident ā€¢ 2021 - 2023

              10/9/2023

              Overall, my experience is satisfactory. I have no major issue with the community and the way it is run. Communication could be better on events and updates about amenities. Thank you and have a nice day.

                Manager

                10/14/2023

                Tortuga Bay
                We appreciate your feedback and letting us know your overall experience has been positive. We will work to reinforce our transparency and communication and thank you for the heads up!
                Review Author Icon

                Taylor_B718

                Resident ā€¢ 2021 - 2023

                8/4/2023

                DO NOT MOVE HERE!!!

                Do NOT waste your time with this place, it may look pretty on the outside but the management is evil. They make living almost impossible with -------- fees, disrespectful leasing managers AKA ----- ------! And awful maintenance workers, who will blame you for issues causedā€¦Ā See More >
                Manager

                8/8/2023

                Tortuga Bay
                Hello Taylor, we apologize for the negative experience you had with us. If you would like to discuss your concerns further, please feel free to contact us at TortugaLeasing@lantowerliving.com.
                Review Author Icon

                Resident 1163178

                Verified Resident ā€¢ 2021 - 2023

                7/25/2023

                I'm disappointed in the reduction in the amount of amenities available. The closing of the clubhouse has been for quite a long time and all those features like the fitness center are now closed and the gates have not been operational for months. All theā€¦Ā See More >
                  Manager

                  7/27/2023

                  Tortuga Bay
                  Thank you for sharing your experience and concerns with us. We are here to help you with your concerns at your convenience. Please feel free to reach out to us directly at TortugaLeasing@lantowerliving.com.
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2020 - 2023

                  7/6/2023

                  Great management

                  Great property to live. Long term resident here and I can call this place home. Everyone is friendly and professional. Service request are complete in time. Friendly staff. I am glad I chose Tortuga Bay!

                    Manager

                    7/11/2023

                    Tortuga Bay
                    We love to hear from long-term residents, and we are thrilled your time with us has impressed you! We are delighted to hear our prompt team and friendly residents have been highlights in your experience. We hope to continue to raise the bar.
                    Review Author Icon

                    Resident 1151375

                    Verified Resident ā€¢ 2022 - 2023

                    6/18/2023

                    The community itself is quiet, I keep to myself for the most part so no issues. My only issue are the extra fees that they charge that no one made me aware when I signed the lease and the dirty apartment I was given.

                      Manager

                      6/24/2023

                      Tortuga Bay
                      Thank you for taking the time to leave a review. While we are happy to hear our peaceful environment has made you feel at home, we are concerned about other aspects of your experience. Our team values full transparency in regard to any fees you may incur, and we are sorry if you feel otherwise. We would like to connect with you to learn more, so please send us an email to TortugaLeasing@lantowerliving.com. We hope to hear from you soon.
                      Review Author Icon

                      Resident 1145616

                      Verified Resident ā€¢ 2018 - 2023

                      5/30/2023

                      Tortuga Bay apartments has a very homey atmospher. The Office staff Cindy, Karla, Demi, Christina and maintenance are great Landdscaping is always kept up. Living here is/has been a pleasure and joy.!

                        Manager

                        6/3/2023

                        Tortuga Bay
                        We can't tell you how much your words meant to our team. We strive to cultivate a true community among our residents and are glad you feel your needs are attended to so well by our team members. We will pass it along.
                        Review Author Icon

                        Resident 1141303

                        Verified Resident ā€¢ 2022 - 2023

                        5/16/2023

                        I have loved my experience so far. Everyone in the leasing office is pleasant. They use emails and the app to communicate updates and events. The leasing office and the common grounds have been renovated. I am excited to see what's to come with theā€¦Ā See More >
                          Manager

                          5/18/2023

                          Tortuga Bay
                          Your excellent opinion and rating of our community are music to the ears of our team! Thank you for mentioning our effective communication, updated features, and pleasant team. We hope you are with us for a long time to come.
                          Review Author Icon

                          Resident 1133575

                          Verified Resident ā€¢ 2022 - 2023

                          4/21/2023

                          The overall experience is good, however, the amenities being unavailable for close to 6 months is excessive and it does make me want to look into a different community. I wish it would've been communicated from the start.

                            Manager

                            4/26/2023

                            Tortuga Bay
                            Our team appreciates you sharing your generally favorable experience with us. We like to allow our residents ample access to our amenities, and we are sorry to learn of your experience. We would like to connect with you to learn more, so please reach out to TortugaLeasing@lantowerliving.com. Thank you!
                            Review Author Icon

                            Resident 1131922

                            Verified Resident ā€¢ 2016 - 2023

                            4/16/2023

                            The rent kept going up and the management I met at the beginning left, was changed so many times until this new management group which stuck around a couple of years. They were helpful with rent prices, but a person can never fully relax knowā€¦Ā See More >
                              Manager

                              4/24/2023

                              Tortuga Bay
                              We appreciate you taking the time to leave a review. The affordability of our community is also important to our team, and while our prices have increased, we have worked to ensure our pricing remains in the same range as similar homes in our area. We would like to connect with you to alleviate your concerns. When you get a chance, please send an email to TortugaLeasing@lantowerliving.com. We look forward to speaking with you.
                              Review Author Icon

                              anonymous

                              Resident ā€¢ 2021 - 2023

                              4/10/2023

                              Abusive maintenance

                              Itā€™s great here for the first few months. But after awhile they start to not give a crap about you. Thereā€™s flyā€™s in the hallways, garbage everywhere, people stealing things and breaking into cars, maintenance never gets anything done Iā€™ve lived her for over twoā€¦Ā See More >
                                Manager

                                4/14/2023

                                Tortuga Bay
                                We appreciate you taking the time to reach out to us. Our team strives to provide our residents with the best living experience, and we are sorry if you feel otherwise. We would like to connect with you directly. Please send us an email to TortugaLeasing@lantowerliving.com. We hope to connect with you soon
                                Review Author Icon

                                Resident 1127294

                                Verified Resident ā€¢ 2020 - 2023

                                4/2/2023

                                Overall, my experience at Tortuga Bay has been positive. The units are nice and the community is rather quiet, I have never had issues with our neighbors. However, there are definitely some negatives. While the maintenance team is great and very quick, the actual leasingā€¦Ā See More >
                                  Manager

                                  4/8/2023

                                  Tortuga Bay
                                  Thank you for your positive comments about our spacious apartment homes, quiet environment, and reliable maintenance team. We are sorry about any concerns involving communication with our team and will redouble our efforts to be reachable. In the meantime, please feel free to email us at TortugaLeasing@lantowerliving.com.
                                  Review Author Icon

                                  Resident 1114009

                                  Verified Resident ā€¢ 2019 - 2023

                                  2/17/2023

                                  When I move on 2019 I was very satisfied, but over the time they change management in everything change no in good way, I'm very upset and can't wait for my contract to be done and move , i pass by 4 different bad experience,ā€¦Ā See More >
                                    Manager

                                    2/24/2023

                                    Tortuga Bay
                                    We are truly sorry to hear about any recent disappointment you have experienced in our community. Our goal is the satisfaction of our residents from their first day to move out, and we want to restore your one-time confidence. Your well-being is our priority, and we are working on ways to enhance our residents' peace of mind. Please check with our team about this and any other ways we can improve your experience.
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 2022 - 2023

                                    2/10/2023

                                    Love living here

                                    Love to live here, amazing management Demi,Christine, Karla. My family gets treated good. Packages never get stolen and I feel safe, I have been here for a year. absolutely love and would recommend living here.

                                      Manager

                                      2/14/2023

                                      Tortuga Bay
                                      Thank you so much for brightening our day with your kind words! We work hard to provide our residents with the best experience and are so happy to know that you are impressed with Demi, Christine, and Karla's excellent service. We greatly appreciate your recommendation and meaningful review!
                                      Review Author Icon

                                      Resident 1109929

                                      Verified Resident ā€¢ 2020 - 2023

                                      2/7/2023

                                      It's absolutely horrendous. The staff is the problem. They are condescending, rude, and lazy. They have no desire to actually make the community. They expect us to bring in our trash bins inside of our home instead of leaving it outside where it belongs becauseā€¦Ā See More >
                                        Manager

                                        2/13/2023

                                        Tortuga Bay
                                        We appreciate you taking the time to reach out to us. Our team strives to provide our residents with the best living experience, and we are sorry if you feel otherwise. We would like to connect with you directly. Please send us an email to TortugaLeasing@lantowerliving.com. We hope to connect with you soon.
                                        Review Author Icon

                                        anonymous

                                        prospective ā€¢ Visited 2023

                                        2/2/2023

                                        Demi is so phenomenal with explaining the entire move in process and made the experience the least stressful possible. Highly recommend even if I didnā€™t sign!! Her attitude and energy is so positive. I would recommend.ā€¦Ā See More >
                                          Manager

                                          2/7/2023

                                          Tortuga Bay
                                          What a joy to pass along your kind words about your 5-star interaction with our team member, Demi. If your housing needs change, please come see us again!
                                          Review Author Icon

                                          Resident 1105669

                                          Verified Resident ā€¢ 2018 - 2023

                                          1/24/2023

                                          The leasing office micromanages everything and everyone. It's almost like living in student housing. They find reasons to enter your apartment as they please and give little notice. They manage when and where you put your garbage can, they fine you for anything they can,ā€¦Ā See More >
                                            Manager

                                            1/31/2023

                                            Tortuga Bay
                                            Thank you for taking the time to leave a review. The upkeep of our community is important to our team, and in an effort to maintain our pristine community, we have policies in place to ensure our residents have a seamless living experience. Our team is always eager to address your concerns, and we would like to learn more about your dryer concerns. We would like to connect with you directly, so please send us an email to TortugaLeasing@lantowerliving.com. We hope to hear from you soon.
                                            Review Author Icon

                                            Resident 1105587

                                            Verified Resident ā€¢ 2021 - 2023

                                            1/24/2023

                                            Overall, I have really enjoyed my experience at this community. I enjoy the apartment space and the parking availability. The management staff is typically helpful, and the maintenance is efficient and quick to complete tasks. My only complaint would be that my rent jumped upā€¦Ā See More >
                                              Manager

                                              1/26/2023

                                              Tortuga Bay
                                              Thank you so much for sharing your excellent experience with us! We are thrilled to know that you are impressed with your beautiful apartment home and our hardworking team. Our rates are set according to market standards, and if we can do anything else to further improve your experience, please let us know.
                                              Review Author Icon

                                              xiomaraw2323@gmail.com

                                              prospective ā€¢ Visited 2023

                                              1/12/2023

                                              Amazing

                                              Amazing experience, Demi is amazing sheā€™s great at explaining and helping and sheā€™s patient with you and Iā€™m excited to start a journey with them. The apartments are beautiful and they helped with the pricingā€¦Ā See More >
                                                Manager

                                                1/14/2023

                                                Tortuga Bay
                                                We are so happy to hear that your experience working with our team has been so positive! Demi is, in fact, an "amazing" member of a stellar team and will certainly appreciate the pat on the back. Welcome!

                                                Features & Amenities

                                                Parking
                                                • Garages
                                                Pets
                                                • Cats Allowed
                                                  Fee: $550. Rent: $25. Pet Limit: 2. Comments: Breed, size, and weight limitations, and fee/deposit requirements do not apply to assistance animals. We comply with all applicable fair housing laws. We will consider any request for reasonable accommodations. You can copy and paste this URL for our full pet policy: https://www.lantower.com/pet-policy/ ------------------------------------------------------------------------ Fee Depends on Fido score ($350/5 paws, $450/4 paws, $550/3 paws)
                                                  Less Info
                                                  More Info
                                                • Dogs Allowed
                                                  Fee: $550. Rent: $25. Pet Limit: 2. Comments: Breed, size, and weight limitations, and fee/deposit requirements do not apply to assistance animals. We comply with all applicable fair housing laws. We will consider any request for reasonable accommodations. You can copy and paste this URL for our full pet policy: https://www.lantower.com/pet-policy/ ------------------------------------------------------------------------ Fee Depends on Fido score ($350/5 paws, $450/4 paws, $550/3 paws)
                                                  Less Info
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                                                Other
                                                • 24-Hour Emergency Maintenance
                                                • ADA Accessible
                                                • Additional Storage
                                                • BBQ and Picnic Area
                                                • Bark Park
                                                • Clubhouse
                                                • Community Room with Wi-Fi
                                                • Courtyard
                                                • Fitness Center
                                                • Game Lounge with Billiards
                                                • Gated Access
                                                • Golf Simulator
                                                • Non-smoking Community
                                                • On-Site Maintenance
                                                • On-Site Management
                                                • Pet Park
                                                • Pool
                                                • Summer Kitchen with Grills
                                                • Tennis Court
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                                                Leasing

                                                Now offering brand new, freshly renovated one, two, & three-bedroom floor plans with quartz countertops, smart home integrated technology, Sound-Tec plank floors, & more! Our ideal East Orlando location near Waterford Lake, Winter Park, & Downtown Orlando makes this spot an Orange County, FL favorite.
                                                Show Less

                                                Office Hours

                                                • Sunday: Closed
                                                • Monday: Closed
                                                • Tuesday - Friday: 10:00 AM - 06:00 PM
                                                • Saturday: 10:00 AM - 05:00 PM
                                                This community is managed by

                                                Lantower Residential

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                                                Communities
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                                                Questions & Answers (0)

                                                Frequently Asked

                                                Based on 177 number of votes by renters, Tortuga Bay is currently rated 3.7 out of 5 stars.
                                                Tortuga Bay is rated 3.9/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                Tortuga Bay is rated 3.9/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                Tortuga Bay is rated 3.7/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                Tortuga Bay is rated 2.7/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                Tortuga Bay is rated 4.1/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                Tortuga Bay is rated 3.6/5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                Managers have responded to 100% of their community reviews in the past year.
                                                Managers have replied within 4.17 days to their community reviews in the past year.
                                                Lantower Residential
                                                Cats Allowed
                                                Fee: $550
                                                Rent: $25
                                                Pet Limit: 2
                                                Comments: Breed, size, and weight limitations, and fee/deposit requirements do not apply to assistance animals. We comply with all applicable fair housing laws. We will consider any request for reasonable accommodations. You can copy and paste this URL for our full pet policy: https://www.lantower.com/pet-policy/ ------------------------------------------------------------------------ Fee Depends on Fido score ($350/5 paws, $450/4 paws, $550/3 paws)
                                                Dogs Allowed
                                                Fee: $550
                                                Rent: $25
                                                Pet Limit: 2
                                                Comments: Breed, size, and weight limitations, and fee/deposit requirements do not apply to assistance animals. We comply with all applicable fair housing laws. We will consider any request for reasonable accommodations. You can copy and paste this URL for our full pet policy: https://www.lantower.com/pet-policy/ ------------------------------------------------------------------------ Fee Depends on Fido score ($350/5 paws, $450/4 paws, $550/3 paws)
                                                1 Bed, 1 Bath
                                                2 Beds, 1 Bath
                                                2 Beds, 2 Baths
                                                3 Beds, 2 Baths
                                                3 Beds, 3 Baths

                                                Contact Property

                                                Tortuga Bay

                                                March 2024

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                                                Tortuga Bay is a 867 - 1,480 sq. ft. apartment in Orlando in zip code 32828. This community has a 1 - 3 Beds, 1 - 3 Baths, and is for rent for $1,842 - $2,568. Nearby cities include Edgewood, Maitland, West Park, Winter Park, and Eatonville.

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