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Tortuga Bay

12932 Mallory Circle, Orlando, FL 32828
Website
27%
81
Reviews
27%
% Recommended
55%
City Average
04/29/14
Resident

I have bugs. Lots of cockroaches and since they changed pest control services it has gotten VERY VERY bad. I would not recommend this horrible place to anyone .STAY FAR AWAY. Unless of course if you really like sharing your apartment… Full Review ▶

Manager Response
12/05/13
Resident

If you like to walking this is the place for you, because you will be doing plenty of walking from your car to your apartment. When they built the place they must have planned how much parking would be needed and… Full Review ▶

Manager Response
10/16/13
Resident

This place is a sham, they jack everyone's rent up because they know it is hard to move.. My rent went from 1050 to 1300 if I wanted to renew. This place sucks, the staff changes frequently due to turn over… Full Review ▶

Manager Response
10/16/13
Resident

I have lived in many apartments in my life and this by far has been the most wonderful apartment experience I have ever had. The staff is Not rude to anyone. I have lived here 3 years and now must move… Full Review ▶

Manager Response
09/09/13
Resident

If you intend on leaving on good terms this is NOT THE COMPLEX FOR YOU! We were perfect tenants, always paid our rent on time, kept our apartment in very clean condition, yet when we vacating our unit we were slapped… Full Review ▶

Manager Response
08/07/13
Resident

I'm a medical student who has lived in many condos, apartments, etc, as I have moved on an almost yearly basis for school over the past 8 years. I lived in Tortuga for 1 year. I have never been jerked around… Full Review ▶

Manager Response
03/07/13
Resident

I currently provide rent payment for a leasee in one of the appartments. The rent payment is programed to automatically be sent from my bank 5 days prior to the last day of the month. This has worked without fail until… Full Review ▶

Manager Response
09/26/12
Resident

From the day we met ---------------- the process was really smooth. The ability to use their web technology to sign all documents, make payments really saves time. There were a few maintenance items to be completed after the prior tenants moved… Full Review ▶

06/22/12
Prospective Resident

I rented with this company for four years and they mistreated me every step of the way. Every time I left one apartment to another they said it was not good enough and tried to keep the deposit be ready for… Full Review ▶

Manager Response
01/18/12
Resident

DO NOT MOVE HERE... The people in the office are REALLY rude. I lost a key once and they made it some huge hassle to give my wife a key so she could get into our apartment making her wait over… Full Review ▶

10/11/11
Resident

I am a single mom with three kids and we feel completely safe living here in Tortuga Bay. The location is so convenient. We are close to 408, and the Waterford Lakes Town Center. The ammenities are awesome. I work odd… Full Review ▶

09/17/11
Resident

This place is amazing! ----- the property manager has always been so wonderful. The staff is great as well too. Although, parking can be a challenge in certain building areas, once you get into your apartment all worries go away. I… Full Review ▶

09/09/11
Resident

Would be fine, IF you never had to deal with the management. But it's an Equity Residential property, and I'll never make the mistake of staying in one of these again. Long story short, you need to be more litigious than… Full Review ▶

08/10/11
Resident

I lived in Tortuga Bay for 1 year, but I definitely wish I would have moved out sooner. I woke up to maintenance walking in my room multiple times after going online and scheduling an appointment that they apparently did not… Full Review ▶

04/12/11
Resident

the floors are ridiculous... my neighbors make so much noise that i sometimes hate being at my apartment.. I have see 3 people move out because they are over it.. and the girls in the front office are always changing because… Full Review ▶

03/29/11
Resident

My boyfriend & I moved in to Tortuga Bay in July 2010 and have had no complaints! The apartment is really beautiful and spacious. The kitchen is amazing - my favorite part of the apartment. It is huge, with an island… Full Review ▶

03/24/11
Resident

I moved into Tortuga in August 2010 and I am yet to have an un-pleasant experience. Jasmine,Rick Ross and Maintenance Staff are very Pleasant and accommodating! Kelli, who is the property Manager does what She is suppose to do. She is… Full Review ▶

03/17/11
Resident

Been here over 6 months now. Office and maintenance are both great. I haven't had the experience of "noisy undergrads" and the only neighbor I might have considered noisy didn't stay. Great facilities like pool and gym. Full Review ▶

06/29/10
Resident

The Good: Apartment was ready when promised Kitchen appliances are nice (tho the ones in mine were showing their age) Pool: Nice when they decided to keep it clean Animials: Animal friendly Location: Almost everything you could as for in Walking… Full Review ▶

06/22/10
Resident

When I moved in two years ago I loved the place. I renewed in November while it was still a no-cosigner policy. Read: NO NOISY UNDERGRADS. The beginning of the year they started accepting cosigners and by extension, loud, obnoxious 20… Full Review ▶

06/19/10
Resident

please dont move in here if you have a family.i respect young people that are preparing for the future. but some of these college kids have no respect for working families. allways partying slamming doors talking loud the walls are very… Full Review ▶

06/17/10
Resident

I lived at Tortuga Bay for a short time, and I really enjoyed my apartment there. I had some trouble when I first signed up though. When we came to move in we found out that someone at the office hadn't… Full Review ▶

05/26/10
Resident

At the beginning of the year (around February), I went to Tortuga Bay because I was interested in an apartment there. I worked with a leasing consultant named -----, and I told her that I needed an apartment in May. Throughout… Full Review ▶

05/02/10
Resident

Carpets had deep stains on move-in that staff refused to do anything about; getting to look at the apartment before move-in proved almost impossible and I couldn't get in until the very last day beforehand. Oddly enough, a $25 carpet machine… Full Review ▶

01/08/10
Resident

Having lived in the Tortuga Bay community, I can honestly say that I enjoyed my time here. The floorplan and amenities within the unit were great. Maintenance was very friendly and responsive. I had a few problems in the 2.5 years… Full Review ▶

10/21/09
Resident

Tortuga Bay is a relatively expensive apartment complex, but you get what you pay for. The complex does not allow co-signers, which basically keeps students out. There will still be some, but not too many. I was initially drawn to it… Full Review ▶

10/18/09
Resident

I've read some pretty negative comments about Tortuga Bay on here, and I'm sure to some people it might seem bad, but I've lived in other apartments before and this one is definitely the best! I read the reviews before I… Full Review ▶

10/05/09
Resident

guys, do not make the same mistake as we do! though it seems nice and quiet, wait till you see by yourself the night time, wait till you hear the noise of the motorcycle, even the lightest footsteps above you, the… Full Review ▶

08/17/09
Resident

Walls are very thing you can hear all neighbors, office staff don't care when you complain about noise they just do nothing. Pool always very dirty. Maintenance dont do proper repairs, they just cover up. Full Review ▶

07/08/09
Resident

We have been here for 9 months now, coming close to the end our lease and we do not plan to stay. I don't really care for the staff. The are a bit pretentious, and one in particular just has an… Full Review ▶

06/18/09
Resident

DO NOT MOVE-IN HERE! i lived in tortuga for 2 years. if your looking for safety dont even consider this place every other week there are helicopters flying over looking for someone on the run, there were atleast 4 break-in's that… Full Review ▶

06/08/09
Resident

ok so i have lived here for a while now and have to say i can not wait to move the hell out of here. the walls are so thin and u can here everything. its sounds like an elephant is… Full Review ▶

04/28/09
Resident

I have lived at Tortuga Bay since October of last year. So far, everything is great. The maintanance fixes things in a timely manner (never more than a few days for routine stuff), and the office staff always greets me by… Full Review ▶

03/31/09
Resident

The Titanic had at least good service. Safety is a joke as the gates are always broken and the complex walls are made from Styrofoam (no joke). If you have a garage to your unit, you are even more at a… Full Review ▶

01/13/09
Resident

Great location, awesome attached garages that are deep, very nice appliances and centrally located to numerous destinations for work and other. Full Review ▶

12/29/08
Resident

for the past few months all i've been doing is apt hunting, i've looked into alot of apt and i have to admit, tortuga bay stands out the most out of all of them .. i really can't say too much… Full Review ▶

10/28/08
Resident

My husband and I just moved into a one bedroom here, and we love it. The price is a little higher than other communities in the area, but it includes cable, and a huge washer and dryer. Lots of perks so… Full Review ▶

10/14/08
Resident

I do homecare for a living, and have seen A LOT of apartments, inside and out. I have to say this is one of THE nicest places to be for this side of town, if you rent an apartment. We have… Full Review ▶

09/25/08
Resident

I have lived at Tortuga for over 3 years now. When I first moved in everyone was nice and helpful but Kelly, Erin, Hailey and the regional Diana have no common courtsey and could care less about you concerns with the… Full Review ▶

05/26/08
Resident

According to the complaints posted here, many of the residents at Tortuga Bay were victims of the apartment's unfair billing practices (not returning security deposits, various unjustified fees, intentionally confusing statements, claiming to not receiving payments, etc.) This apartment is the… Full Review ▶

05/08/08
Resident

I have to disagree with most of the comments on the previous reviews. I love it! Although the staff has changed more than I would have liked, they have been nothing but helpful. I live on the first floor and have… Full Review ▶

05/04/08
Resident

The place was probably great a long long time ago, but it is far from it now. They just do quick fix stuff to keep things like the AC running. If your lucky enough to have that expect $300 power bills.… Full Review ▶

04/01/08
Resident

Where should I start? uhmm.. when we first moved in, they told us that we had assigned parking and b/c there was 3 of us, we had to rent out a garage--how does that make sense since they can't even accommodate… Full Review ▶

03/27/08
Resident

You know, I've read a lot of comments on hear and I must say I'm a little disappointed in some of the residents. I absolutely love living here. The apartments are beautiful. granite countertops. Updated appliances, the whole nine yards. I… Full Review ▶

10/20/07
Resident

It looks nice and it feels nice for awhile but then you find out all that is wrong w/ such a place. They steal your money when you move out! I have bugs LOTS of bugs and everytime I called to… Full Review ▶

10/18/07
Resident

Because of the current mortgage situation you can rent a house for cheaper than the renewal rate they were offering and they didn't want to budge off their prices. For a 2 bedroom 2 bath 1154 sq. ft. with an attached… Full Review ▶

08/05/07
Resident

Obviously the last post made was from an employee or friend of an employee The other comments that rated it poor were correct. Buy a house if you can you will spend the same amount of money and neighbors aren't going… Full Review ▶

08/05/07
Resident

We have lived here since Sept. 2005, and the staff has always been quick to respond to problems (very few) with the apartment. The price does seem kind of high on the surface, but they incorporate the cable and internet into… Full Review ▶

07/30/07
Resident

you will be happy if you are a lazy,trashy, non-goal oriented student. Management is bad and tells lies to corporate about their tenents...caught them in several lies in the past few weeks. They are all two faced people.....watch your back. Beauty… Full Review ▶

07/22/07
Resident

If you are a college student I would recommend it. They do not care how many people live in an apartment. And if you want to turn the place into pig sty -- they do not care. The "free high speed… Full Review ▶

04/04/07
Resident

Very rude, unprofessional and lazy management team. If you go in with a question good luck if they get off their personal phone call or chair to help you! Never once have I been greeted by them walking into the office.… Full Review ▶

07/31/06
Resident

I have lived here since the beginning, and year after year i compare prices with other local apts and the deal is here. The other apts you have to pay for high speed internet and sometimes basic cable (all included at… Full Review ▶

07/29/06
Resident

I have really enjoyed living at Tortuga Bay Apartments. The inside of the apartments are unlike any other apartments I have seen. Very nice. I've never had problems with parking, although I know in the back parking can be bad. Alot… Full Review ▶

07/24/06
Resident

On two occassions I was incorrectly billed and the office did not return my phone calls. I had to call corporate Resident Relations to get the problems fixed. I felt they did not treat me fairly or honestly.

And, parking is terrible.… Full Review ▶

06/26/06
Resident

I have lived here for about 2 weeks now. When I saw the model, I was sold immediately. Everything was so nice and clean and very spacious. But when I moved in, the apartment was NOT clean at all and the… Full Review ▶

06/20/06
Resident

If you live near Woodbury Road, it is very noisy with cars and motorcycles??? with loud pipes. If you live near the 408, you have to deal with the noise of speeding cars and bikes.

Floors are paper thin. You don't… Full Review ▶

06/18/06
Resident

Been here less than a month and I love my apartment...the kitchen is absolutely gorgeous, beautiful tile, granite counter tops, new appliances & VERY spacious rooms. Maintenence is excellent! The pool area is nice but after 10:00 the courtesy officer (who… Full Review ▶

05/25/06
Resident

Very nice apartment complex. Like many have mentioned, the kitchens are great with nice tiling, granite countertops, new appliances, etc. The pool area is beautiful. I hardly interact with the office staff, but they've always been very kind.

Only issues have been… Full Review ▶

05/21/06
Resident

I'm moving out after 1 year for personal reasons. However, I would have stayed if it wasn't so expensive. As mentioned in previous comments, the pool is awesome (that's what sold us) granite countertops, plenty of storage space, walk-in closets, nice… Full Review ▶

05/15/06
Resident

I love these apartments escpecially the kitchen. The neighborhood is very safe what i was most concerned about. The parking is terriable though, i have to walk half way around the building to get to my apatment. Mangement is not the… Full Review ▶

04/25/06
Resident

I have lived at Tortuga for about one yr. This is a beautiful place to live. I love the pool area, beautiful, spacious apartments- best kitchens you can find. I know alot of people do complain about parking, I lived at… Full Review ▶

03/27/06
Resident

Parking is awful.. I have had NO place to park numerous times. I have had at to park very far way from my apartment! It is awful!

ANTS! Since winter I have had ants in my apartment. Ruined 100s of dollars of… Full Review ▶

02/28/06
Resident

Like a lot of the other people indicated the parking is horrible. I agree that for the money residents pay there should be some better parking accomidations. As one reiview I read said, I think a lot of the people renting… Full Review ▶

02/22/06
Resident

Moved in not to long ago.. everything about this place is great! very clean, very friendly, excellent matinence crew! No loud neighbors! Pricey, but worth every penny! Full Review ▶

11/21/05
Resident

Many amenities inside apartments, but overpriced. Washer and dryer, and hi-speed internet included in rent. Internet connection often goes down without notice. There are not enough parking spaces, and parking after 6:00 pm is usually a pain. Full Review ▶

11/15/05
Resident

I love the new landscaping. Waterford lakes is a great area to live in and the apartment is one of the best in area! I love it here and would reccomend it to anyone. Full Review ▶

11/11/05
Resident

this is a very nice place, very clean. no apt. community is PERFECT, but for the money, this one's better than a lot of the other crappy apts near enough to UCF. Full Review ▶

11/09/05
Resident

Seems to be a lot of poor managment decisions since the new company bought the place. Money spent on wasted things like trees around the lake (which they look terrible)when we the existing property needs to be taken care of. The… Full Review ▶

10/02/05
Resident

i think the problem with the poor parking is that alot of people that rent a garage don't actually use them, or they are still avail. i pass by alot of empty garages while cars are parked along the curbs and… Full Review ▶

09/29/05
Resident

the parking sitiuation for buildings in the back of the complex in a word is RIDICULOUS!! i have never seen such poor planning for parking a lot. There are cars double and triple parked along the curbs, grass, and anywhere you… Full Review ▶

09/25/05
Resident

really like this complex; granite countertops and crown moulding; very pretty with lots and lots of closet space, high cielings. we feel safe here than if we were in some of the other crappy apts that are near the college campus.… Full Review ▶

07/11/05
Resident

Well the dog crap piles up at times but if you complain it some how goes away. On some apts the grounds are very poorly kept. The staff does not seem to care much about its residents and every time I… Full Review ▶

06/21/05
Resident

It is expensive, but without a doubt the best place in the Orlando area to live. the Maint. crew are very knowledgeable and very prompt. The office staff are great. My only complaint would have be the traffic sometimes leaving the… Full Review ▶

06/15/05
Resident

Best place i've lived at so far. I have been here for 4 years and have been living in apartments the whole time. I started off at Jefferson Commons, then it was off to Grandeville @ riverplace, then went to Cypress… Full Review ▶

05/26/05
Resident

I think it's a great place to live. We have a beautiful view of the pond and pool and there were no problems during the hurricanes. The staff has always been very friendly and helpful and the maintenance staff is awesome.… Full Review ▶

05/05/05
Resident

I took a friends advice and went to check out this place. He said, "Don't go there unless you really want to move there." I was like, yeah O.K.! How nice could they be!?!?!? He shook his head and said, "I'm… Full Review ▶

04/29/05
Resident

I've lived here almost years- what drew me here was that the apartments were nice and clean (and brand new!). The appliances included are well above what most places have. The pool area is pretty to look at.
This place does… Full Review ▶

04/12/05
Resident

Use to be a good place to live. We had a lot of problems initially but management always jumped in to help and took care of things immediately--they were new construction, that stuff happens. Any complaints were always handled quickly. The… Full Review ▶

04/09/05
Resident

where to start?

upon moving in our apt. was filthy.

the front gate was always broken.

the quality of construction was extremely poor. our neighbors above us were a nightmare. constant stomping around, loud music etc. all hours of the day & night. over… Full Review ▶

04/03/05
Resident

Full Review ▶

02/25/05
Resident

We have lived here for almost 2 years. In the beginning the service was pretty bad.. but the office people have changed, they are all new now, and the people are a lot nicer. The maintenance people are very very nice… Full Review ▶

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  • Cats Allowed

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(Manager photo uploaded on 09/28/2010)
(Manager photo uploaded on 09/28/2010)
(Manager photo uploaded on 09/28/2010)
(Manager photo uploaded on 09/28/2010)
(Manager photo uploaded on 09/28/2010)
(Manager photo uploaded on 09/28/2010)
(Manager photo uploaded on 09/28/2010)
(Manager photo uploaded on 09/28/2010)
(Manager photo uploaded on 09/28/2010)
(Manager photo uploaded on 09/28/2010)

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