Willow Key Apartments
#18,139 #176 #1,875

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Willow Key Apartments

5590 Arnold Palmer Drive, Orlando, FL 32811
(95 Reviews)
$1,074 - $1,518/mo
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Floor Plans & Pricing

2 Bedrooms

2 Beds, 2 Baths

See Floor Plan Details

3 Bedrooms

3 Beds, 2 Baths

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4 Bedrooms

4 Beds, 2 Baths

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D-
D-

Renter Ratings

D

Review Ratings

Noise

2.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

2.5

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

D

Number of reviews in the past 365 days

2

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

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Willow Key Apartments Reviews

(95)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident ā€¢ 2017 - 2023

7/17/2023

As a resident of almost 6 years Staff at front office definitely need to lose their job. If Willow key is trying to lose Residents they will surly have a few new buildings open because thatā€™s ridiculous. They do not know how to treat people.ā€¦Ā See More >
    Review Author Icon

    anonymous

    Resident ā€¢ 2012 - 2023

    6/6/2023

    It's been great for 11 years, but new management is an absolute or show.

    I've been here over a decade now and this place was great, but this new management company is an absolute nightmare (Rainey Property Management). They are creating problems where there are none instead of fixing the problems that actually exist. At least once per monthā€¦Ā See More >
      Review Author Icon

      Resident 1062403

      Verified Resident ā€¢ 2018 - 2022

      9/5/2022

      The apartments are affordable compared to most but if your looking for luxury this is not for you. The floor in my apartment bathroom is sunken in and the kitchen tile is white and always dirty no matter how I try to clean it. Theā€¦Ā See More >
        Manager

        9/5/2022

        Willow Key Apartments
        Dear Resident, thank you for your feedback. We are always striving to provide the best service to our residents. Please stop by the office to discuss your concerns. We will be happy to assist you. Your team @ Willow Key
        Review Author Icon

        Resident 1062402

        Verified Resident ā€¢ 2017 - 2022

        9/5/2022

        We love living here we've been here since 2017 everything is great besides the rent going up sometimes twice a year other than that we love it here staff is excellent maintenance is always on point nothing bad to say

          Manager

          9/5/2022

          Willow Key Apartments
          Hello Dear Resident, thank you for your years of residency at Willow Key. We appreciate you and wish you continue enjoyment of your apartment home. Our team at Willow Key is always striving to provide the very best living experience for our residents. Please feel free to stop by if we can be of further assistance to you. Willow Key Team
          Review Author Icon

          gisellemeow@gmail.com

          prospective ā€¢ Visited 2022

          8/18/2022

          My overall experience with visiting willow key apartments was very good. The office staff was very friendly and helpful with all of my questions. Itā€™s a great location, near stores and restaurants and I also loved that the complex is very well maintained and theā€¦Ā See More >
            Review Author Icon

            Resident 1055110

            Verified Resident ā€¢ 2016 - 2022

            8/15/2022

            For the most part, this community is fine. However the complex could be cleaner. There's trash in the water and grass. The pond in the back smells horrible sometimes because of the trash. The landscapers try their best to clean up but it's still aā€¦Ā See More >
              Manager

              8/15/2022

              Willow Key Apartments
              Thank you for your feedback. I'm very sorry you are less than satisfied with our community. We are constantly trying to strive in the service we provide. Please give me a call or stop by the office to speak to me to address your concerns. Willow Key Manager.
              Review Author Icon

              Resident 1054849

              Verified Resident ā€¢ 2013 - 2022

              8/14/2022

              Very good place staff is very good I have a wonderful time living there for the past nine year's the staff that usually work there is very professional and helpful the surrounding is great and well kept

                Manager

                8/15/2022

                Willow Key Apartments
                Thank you for your review and feedback. We appreciate our residents and love to hear from them. We are glad you love it here as much as we do. Your team @ Willow Key.
                Review Author Icon

                Resident 1054332

                Verified Resident ā€¢ 2016 - 2022

                8/12/2022

                Excellence-Overall Performance- Management, property upkeep, rapid response in maintenance request-Knowledgeable, Security measures-has been security on premises, Overall Recommendation- Yes , Graded-A.

                  Manager

                  8/12/2022

                  Willow Key Apartments
                  Thank you so much for your 5 star review.
                  Review Author Icon

                  anonymous

                  prospective ā€¢ Visited 2022

                  7/12/2022

                  Nice community

                  Visited Willow Key because of its location. Centralized for both of our job and putter activities we enjoy on weekends. Close to restaurants, shopping and family. The property looks nice even though we were not able to see anything because they are 100% full.

                    Manager

                    7/18/2022

                    Willow Key Apartments
                    Thank you for your 5 star review. Willow Key is currently 100% full but please check back with us next year.
                    Review Author Icon

                    Resident 1043006

                    Verified Resident ā€¢ 2022

                    7/8/2022

                    So far, so good! Very peaceful here and the staff is wonderful!!! They get things fixed when you need it fixed. The community is well kept! The pool is beautiful! It's close to everything you need, you can basically walk to any store you needā€¦Ā See More >
                      Review Author Icon

                      Resident 1041986

                      Verified Resident ā€¢ 2010 - 2022

                      7/4/2022

                      Everyone minds their own business, but there's always a few people who do some iffy stuff here. There's a incurable pest problem, no matter how much cleaning or sealing you do, they always find a way in. Also you have to use ONE internet companyā€¦Ā See More >
                        Review Author Icon

                        Resident 1032986

                        Verified Resident ā€¢ 2015 - 2022

                        6/6/2022

                        Only thing decent here is the price which has gone up a minimum of 5 times since moving in. Office makes careless mistakes, people throw their trash anywhere and everywhere. Semi trucks park in the dead end. Sometimes you have to wait for them toā€¦Ā See More >
                          Review Author Icon

                          Resident 1032946

                          Verified Resident ā€¢ 2022

                          6/6/2022

                          I can't complain overall it's a good community since I moved in January I have not had any issues no noise at night, no hanging out etc. Office staff have been really nice, I am sad Junior left he was the best! Maintenance guy thatā€¦Ā See More >
                            Review Author Icon

                            Resident 1014090

                            Verified Resident ā€¢ 2018 - 2022

                            4/8/2022

                            Ok the rent keep going up. It's quite everyone stay to themselves. The maintenance come and fix things in a timely manner. We have new owners and everything changed. The staff is polite andā€¦Ā See More >
                              Manager

                              4/8/2022

                              Willow Key Apartments
                              Thank you for your review, and for choosing Willow Key!
                              Review Author Icon

                              Resident 1012445

                              Verified Resident ā€¢ 2015 - 2022

                              4/4/2022

                              The best thing about this apartment is that it is cheap compared to all the others nearby, and that's really it. The staff is rude, the apartments are old, the trash area is really dirty, the playground for kids is really bad because the groundā€¦Ā See More >
                                Manager

                                4/4/2022

                                Willow Key Apartments
                                Since the termination of that contest in January 2021, we have received 68 reviews, with 58 of them being 5 star. The deal with the tow company is to tow any vehicle that is breaking 1 of the posted parking rules. Unfortunately the office can't control what you can hear, outside of our community. Thankfully, this type of activity does not take place, inside our community. We do thank you for continuing to choose Willow Key. Thank you for your review.
                                Review Author Icon

                                DeejayPat

                                Resident ā€¢ 2022

                                4/1/2022

                                Beautiful Apartment Amazing Staff

                                I just experienced possibly the best customer service at Willow Key Apartment amazing amazing staff. I am really impressed, clean and fresh apartment beautiful lake view very spacious spotless carpet. Thereā€™s a lot to love about Willow Key Apartment the neighborhood the location very quietā€¦Ā See More >
                                  Manager

                                  4/4/2022

                                  Willow Key Apartments
                                  Thank you so much for you review.
                                  Review Author Icon

                                  Resident 1004584

                                  Verified Resident ā€¢ 2018 - 2022

                                  3/7/2022

                                  It's been good so far. I don't like way the amenities are set up. Since before Covid we can't access gyms after work time or wknds. The pool is very accessible. Do not agree with the parking rule. Tenants should be able toā€¦Ā See More >
                                    Manager

                                    3/7/2022

                                    Willow Key Apartments
                                    Thank you for your review!
                                    Review Author Icon

                                    Pippies

                                    prospective ā€¢ Visited 2021

                                    2/13/2022

                                    The office staff was great they help explain the application process and took their time specially Yvonne I donā€™t speak much English and she just pulled out her phone and started translating with google translate in Spanishā€¦Ā See More >
                                      Manager

                                      2/18/2022

                                      Willow Key Apartments
                                      Thank you so much for your 5 star review! Yvonne is a great asset and we are lucky to have her!
                                      Review Author Icon

                                      Resident 996492

                                      Verified Resident ā€¢ 2019 - 2022

                                      2/7/2022

                                      The manger that is in this office is very rude very disrespectful. That office need new management because if you should check the ratings there is no new tenant coming and people are leaving because of the front office and how they never answer theā€¦Ā See More >
                                        Manager

                                        2/7/2022

                                        Willow Key Apartments
                                        We are 100% leased and occupied. Our renewal rate is over 80 percent, every month. We love how much our residents love living here. Our ratings have significantly increased, since our arrival in 2019. Thank you for your review.
                                        Review Author Icon

                                        milkebone3

                                        Resident ā€¢ 2021 - 2022

                                        2/3/2022

                                        my name is and willow key was a place where you can live and be happy and the office staff is great and the manager was so helpful also the asst. manager. the maintenance staff was always there when needed

                                          Manager

                                          2/3/2022

                                          Willow Key Apartments
                                          Thank you so much for your 5 star review!
                                          Review Author Icon

                                          Resident 986383

                                          Verified Resident ā€¢ 2021 - 2022

                                          1/5/2022

                                          So far so good, my only issue is the amount of roaches is to much no matter how many times you tried to kill, also when you called for stuff to be fix no one comes to look at it. My cooker isn't working properly

                                            Manager

                                            1/20/2022

                                            Willow Key Apartments
                                            Thank you for your review.
                                            Review Author Icon

                                            Resident 986133

                                            Verified Resident ā€¢ 2014 - 2022

                                            1/4/2022

                                            Overall I had great experience! The staff are friendly very helpful. The maintenance stuff always there when you call. The team always try to keep the area clean they're. maintaining. I would recommend to other.

                                              Manager

                                              1/4/2022

                                              Willow Key Apartments
                                              Thank you so much for your amazing review!!!
                                              Review Author Icon

                                              Resident 985846

                                              Verified Resident ā€¢ 2019 - 2022

                                              1/3/2022

                                              Until now have a great experience. The staff are providing good services. The maintenance team is great and always resolve your issue. I think they should improve the park and take the trash rapidly when it's full. The rent is also keeps increasing.

                                                Manager

                                                1/20/2022

                                                Willow Key Apartments
                                                Thank you for your review.
                                                Review Author Icon

                                                Resident 985833

                                                Verified Resident ā€¢ 2017 - 2022

                                                1/3/2022

                                                En realidad es un complex que se vive tranquilo y con un costo alquiler razonable sin embargo siempre existe los por menores de situaciones que se suscitan. Deben tener opciones de grupo familiar que se quiere mudar de diferentes pisos no hacerle ning?n recobro

                                                  Manager

                                                  1/3/2022

                                                  Willow Key Apartments
                                                  Thank you so much for your review!
                                                  Review Author Icon

                                                  Resident 980429

                                                  Verified Resident ā€¢ 2017 - 2021

                                                  12/10/2021

                                                  A great place to live. Great location and friendly, caring staff. The grounds are well kept, the trees are well trimmed, and public area also well maintained. The staff responds timely to fixture requests.

                                                    Manager

                                                    1/20/2022

                                                    Willow Key Apartments
                                                    Thank you for your 5 star review.

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry On-Site
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: Required. Restrictions: Breed restrictions apply.
                                                      Less Info
                                                      More Info
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q:Ā Can you hear your neighbors?

                                                    Frequently Asked

                                                    Based on 95 number of votes by renters, Willow Key Apartments is currently rated 2.8 out of 5 stars.
                                                    Willow Key Apartments is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Willow Key Apartments is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Willow Key Apartments is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Willow Key Apartments is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Willow Key Apartments is rated 2.5/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Willow Key Apartments is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Dogs Allowed
                                                    Deposit: Required
                                                    Restrictions: Breed restrictions apply.
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    4 Beds, 2 Baths

                                                    Check Availability

                                                    Willow Key Apartments

                                                    March 2024

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                                                    Willow Key Apartments is an apartment in Orlando in zip code 32811. This community has a 2 - 4 Beds, 2 Baths, and is for rent for $1,518. Nearby cities include Edgewood, Maitland, West Park, Winter Park, and Eatonville.

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