The Winston by Windsor
#14,227 #7 #1,582

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The Winston by Windsor

11099 SW 5th Street, Pembroke Pines, FL 33025
(95 Reviews)
$2,090 - $5,250/mo
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Floor Plans & Pricing

1 Bedroom

A2

1 Bed, 1 Bath | 864 sq. ft.

$2,100 - $3,386

5 Available Units

See Floor Plan Details

A1

1 Bed, 1 Bath | 827 sq. ft.

$2,090 - $3,327

2 Available Units

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A3

1 Bed, 1 Bath | 878 sq. ft.

$2,155 - $3,272

2 Available Units

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A4

1 Bed, 1 Bath | 1,001 sq. ft.

$2,370 - $3,439

1 Available Unit

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2 Bedrooms

B3

2 Beds, 2 Baths | 1,216 sq. ft.

$2,530 - $4,283

5 Available Units

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B1

2 Beds, 2 Baths | 1,142 sq. ft.

$2,280 - $4,186

2 Available Units

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B2

2 Beds, 2 Baths | 1,201 sq. ft.

$2,585 - $4,272

2 Available Units

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B4

2 Beds, 2 Baths | 1,262 sq. ft.

See Floor Plan Details

3 Bedrooms

C1

3 Beds, 2 Baths | 1,327 sq. ft.

$2,855 - $5,250

8 Available Units

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C2

3 Beds, 2 Baths | 1,342 sq. ft.

$3,073 - $4,217

1 Available Unit

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Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

D+
D+

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

6 days

View Community Timeline
View Community Timeline

The Winston by Windsor Reviews

(91)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

anonymous

Resident 2021 - 2023

9/20/2023

Don’t put yourself in a hole

Moving here was the worst decision of my life. I wouldn’t recommend it to anyone. There was always people having s** in their car, condoms were all over the parking lot. I bought it to their attention and showed them pictures and they never did… See More >
    Manager

    9/26/2023

    The Winston by Windsor
    Hello Neyda. As mentioned in our previous response to your original review, our priority is creating a well-maintained and pleasant living environment for our residents to call home. We took over management of the community about a year ago, and since that time, we have made several improvements, including necessary repairs to the gate. Also, we have enforced our community policies and implemented additional measures to ensure peace of mind and a sense of well-being for our residents. To our knowledge, there have been no incidents like the ones you have described in recent months. If residents or guests notice any suspicious activity, we strongly encourage them to contact us and the proper authorities as quickly as possible. We provide top-notch amenities, and residents are required to sign in at the office before using them so that we can maintain control over their use. When a resident vacates an apartment home, we conduct a thorough inspection to ensure the resident returns to the house in the same condition as when moving in. We clearly state in our lease agreement that residents will be charged for leaving out bulk trash; this was not a hidden fee. If you have any questions or want to address your feedback in more detail, we invite you to contact us directly at Winston@windsorcommunities.com.
    Review Author Icon

    anonymous

    Resident 2022 - 2023

    2/24/2023

    Beautiful apartments

    The apartments are so nice and staff is very knowledgeable and friendly. The building is always clean and any issues I have had gets solved fast. I feel safe there and recommend this apt to anyone that is looking to move.

      Manager

      2/28/2023

      The Winston by Windsor
      Thank you for recommending us to others! We are pleased to know that our commitment to excellent service and upkeep has made a meaningful impact on your experience.
      Review Author Icon

      Resident 1043149

      Verified Resident 2021 - 2022

      7/8/2022

      Sucks, my neighbors steal my deliveries and the gate is always opened. People always parked in the residential side that are guest so residents can never find good parking. I'm very dissatisfied with this place.

        Manager

        7/13/2022

        The Winston by Windsor
        Thank you for taking the time to leave a review. We expect our residents and their guests to be respectful of their neighbors, and we would like to connect with you to learn more about your experience. At your earliest convenience, please give us a call or stop by our office for a chat.
        Review Author Icon

        Resident 1035799

        Verified Resident 2020 - 2022

        6/14/2022

        Nice community. Maintenance is quick to fix things. Apartments walls are super thin. Everything going on outside is hear inside apartments. Rent isn't bad compared to options around here. Pembroke Pines is nice area to live in.

          Manager

          6/17/2022

          The Winston by Windsor
          We are glad to hear that your overall experience has been positive and that you are satisfied with our responsive maintenance service. We understand you may be experiencing some noise concerns and encourage you to reach out if you need any assistance. Thank you for your rating.
          Review Author Icon

          Resident 1027917

          Verified Resident 2021 - 2022

          5/20/2022

          I am very disappointed. There is very little to no cleanliness. Dog poop all over the place and no one is held accountable. The hallways are dirty although landscaping company comes in from time to time the leaves are just blown under doors. The… See More >
            Manager

            5/25/2022

            The Winston by Windsor
            We are committed to providing our residents with an environment that they are proud to call home, and it is disheartening that you have observed areas in our community that may need additional attention and upkeep. Please allow us to improve upon any oversight or delay that may have occurred previously regarding your maintenance concerns by contacting us in the office. Thank you for your rating, and we look forward to speaking with you.
            Review Author Icon

            Resident 1025950

            Verified Resident 2021 - 2022

            5/15/2022

            It's whatever. Gate hasn't worked the entire year I've been here. Keeps saying "getting it done" but no. Repairs take forever? not a warm and friendly office either. Other than the one girl i can't remember her name. But overall just "eh" to this community.… See More >
              Manager

              5/20/2022

              The Winston by Windsor
              Thank you for letting us know some specific areas of our community that need improvement. We always appreciate constructive feedback and are sorry for any concern in reaching us. We are here for you!
              Review Author Icon

              Resident 1023057

              Verified Resident 2018 - 2022

              5/6/2022

              My experience in this community has not been great. Management says things will happen and then they either don't happen or happen at times you do not expect. For example, the gate at the Washington street entrance was supposed to be closed but it has… See More >
                Manager

                5/12/2022

                The Winston by Windsor
                We are genuinely sorry to hear about any disappointment you have experienced involving our responsiveness to concerns around our community. We are eager to restore your confidence and appreciate you detailing several areas of your experience that need improvement, including trash disposal, parking, and transparent communication. We will be glad to speak with you directly, so please email our regional customer care group at SouthFlorida@HighmarkRes.com. Be sure to refer to this review and the apartment name in the subject line or body of the email so we can expedite our response. We look forward to hearing from you soon.
                Review Author Icon

                Resident 1020747

                Verified Resident 2019 - 2022

                4/29/2022

                There no security at the apartments, the gate is always open for anyone to drive in. Since i moved in the gate has never been fixed. A few months ago all the cars where getting broken in two. The office never answers the phone when… See More >
                  Manager

                  5/5/2022

                  The Winston by Windsor
                  We appreciate your feedback. We strive to provide our residents with professional service and a positive living environment while also maintaining a competitive value and are sorry that our upcoming renovation plans were not what you had hoped. We will be sure to take your feedback into consideration and encourage you to speak with us in the office if there is anything we can do to improve your opinion and experience. Thank you for reaching out.

                  Updated Review

                  Review Author Icon

                  Resident 518601

                  Verified Resident 2018 - 2022

                  4/27/2022

                  The neighbors are friendly and maintenance responds right away to help with any problems in the apartment.Management is very approachable.The grounds are always clean and pretty.I like that the organize some activities so the neighbors can get aquainted.

                    Manager

                    4/30/2022

                    The Winston by Windsor
                    We are thrilled to see that both our office and maintenance teams have left you impressed with their professional service and appreciate you taking the time to share your 5-star rating of our community. Many thanks to you!
                    Review Author Icon

                    anonymous

                    Resident 2020 - 2021

                    3/14/2021

                    So much violence in the neighborhood from drug dealers to murders to car robbery’s the police department are here every other day they said they were gonna fix the gates but they have been broken for so long can’t wait to move out every where… See More >
                      Manager

                      3/19/2021

                      The Winston by Windsor
                      Thank you for making us aware of your concerns. We want our residents to feel at ease in our community, and your observations are quite concerning. We would like to speak with you directly, so please contact our office so you may speak with our Community Director about your concern. We look forward to hearing from you soon. Thank you!
                      Review Author Icon

                      anonymous

                      Resident 2020

                      1/9/2020

                      READ BEFORE MOVING HERE! This place is absolutely horrible!!!!! I was transferred to apartment 21-102, a 3/ 2 on April 19, 2019. This very same day; my family and I were all bitten by BED BUGS!! ?????? .We never knew or have heard about bed… See More >
                        Manager

                        1/17/2020

                        The Winston by Windsor
                        Thank you for sharing your honest feedback with us. Because our top priority is to provide a comfortable and peaceful home to our residents, we're saddened to hear that your experience in our community has been anything less than positive. We'd like to learn more about your concerns regarding the pests and our service to discuss effective solutions. It's disheartening to hear that you've had unpleasant interactions with our team as we take great pride in the caliber of our people. We would like to address your concerns directly and invite you to stop by the office and speak with our new Community Director about this issue. We look forward to hearing from you soon.
                        Review Author Icon

                        anonymous

                        Resident 2014 - 2019

                        2/19/2019

                        We moved into the Winston after living at the Landings for a couple years. The price was exactly the same and we had almost 300 ft more to the apartment. The maintenance guys work super hard and are so nice, they have always done basically… See More >
                          Manager

                          2/22/2019

                          The Winston by Windsor
                          We're over the moon that you enjoy the value of our community. We share your frustration about the gate, and we appreciate your suggestions on areas that could use some improvement. Please don't hesitate to call or come by the office, if you have additional feedback you'd like to share.
                          Review Author Icon

                          Arieslove3

                          Resident 2019

                          2/7/2019

                          @communityrewards I live in Paradise ?????????? #thewinstonlife #pembrokepines #miamiliving #florida My family and I moved 2 months ago from Los Angeles CA. We had 2 weeks to move and find a place. We came across The Winston Apartments, online and I was in Love with… See More >
                            Manager

                            2/12/2019

                            The Winston by Windsor
                            Welcome to the neighborhood! Thank you for providing a review. It appears you didn't get to complete your thoughts. When you get a chance, will you please stop by the office or give us a call? We'd love to hear what you have to say. Thanks again!
                            Review Author Icon

                            anonymous

                            Resident 2019

                            2/2/2019

                            o HORRIBLE --- PLACE I was a past resident at 651 SW 109th Ave apt 304 PeMBroke pines Florida 33025. After checking my credit I see i owe you guys apparently 1497 move out cost which I have NO KNOWLEDGE ABOUT ! They sent a… See More >
                              Manager

                              2/12/2019

                              The Winston by Windsor
                              We are sorry to learn about your problems with collections and credit reporting. We are upfront with our residents about costs, so we'd like to learn more about what led to this confusion in order to avoid similar problems in the future. Would you please contact the office so we may discuss, we would also be more than happy to review the items with you. We look forward to speaking with you, thank you.
                              Review Author Icon

                              Resident 581900

                              Verified Resident 2018

                              12/10/2018

                              Everything is awesome, except for the movie theater, they say it works, but it doesn't. I have been there twice and the cables for the dvd are not connected, but the biggest problem is you can't go there unless is office times. No night movies… See More >
                                Manager

                                12/13/2018

                                The Winston by Windsor
                                Thank you for the 4-star review! We're happy you enjoy the community overall, but we're sorry to see that you haven't been able to use the theater because of disconnected boxes and availability. Will you stop by the office or call when you have a chance, so we can address your concerns? We look forward to hearing from you.
                                Review Author Icon

                                Resident 572367

                                Verified Resident 2017 - 2018

                                12/3/2018

                                Horrible. Mutliple maintenance issues. Staff never answers calls, never returns calls (voicemails left), and rarely returns emails. Neighbors are excessively loud -- loud music is played for hours in parking lot, other tenants utilize garages for commercial purposes, and kids run around screaming… See More >
                                  Manager

                                  11/22/2018

                                  The Winston by Windsor
                                  We're very sorry to see that you are unhappy with maintenance issues and our team's enforcement of community policies. I'd like to learn more about these situations, so we can take appropriate actions and restore your peace of mind. Will you please contact the office at your earliest convenience. Thank you.
                                  Review Author Icon

                                  anonymous

                                  Resident 2018

                                  11/11/2018

                                  Everything here is beautiful, the grounds, pools, apartments... I love the location near to shopping centers, restaurants and fun, banks... The price it's not cheap but if you have the money, you can live here!!!… See More >
                                    Manager

                                    11/13/2018

                                    The Winston by Windsor
                                    Hello and thanks for your review! We're delighted to know that you're enjoying the community and all that it has to offer, including proximity to shopping centers and restaurants. We think you'll find that our prices are competitive when looking at similar communities in the vicinity. Thanks so much for choosing us and thanks for the review!
                                    Review Author Icon

                                    Resident 567140

                                    Verified Resident 2018 - 2019

                                    1/17/2019

                                    Thus far I enjoy living in the community. My neighbors are friendly, my family feels safe and we enjoy the area. It's close to my daughter's school which we both love and the location is perfect for many of the things we enjoy doing shopping… See More >
                                      Manager

                                      11/8/2018

                                      The Winston by Windsor
                                      It's great to hear your excellent feedback and appreciation of our welcoming and responsive team. We're glad that your children have settled in so well, too, at their new school and that your family enjoys the resident events. Welcome!

                                      Updated Review

                                      Review Author Icon

                                      Resident 564309

                                      Verified Resident 2014 - 2018

                                      12/3/2018

                                      This used to be a great community, on a daily basis, things get worse and worse. The gates ALWAYS broken, garbage everywhere, loud music, inconsiderate folks, junky balconies, looks like the projects in any hood. Looks nice near the leasing office though, but come on… See More >
                                        Manager

                                        11/2/2018

                                        The Winston by Windsor
                                        We're grateful for the 5-star review. However, we're sorry to see you're dissatisfied because of neighbor noise. Please accept our sincere apologies if you've had trouble reaching our team. I'd like to listen to your concerns in greater detail, so we can improve. Will you please contact me at support@milestone.desk-mail.com? Remember to refer to this review and the apartment name in the subject line or body of your email, so we can expedite our response. I look forward to our conversation.
                                        Review Author Icon

                                        Resident 564260

                                        Verified Resident 2018

                                        10/30/2018

                                        My experience have been nothing but amazing. I feel very safe and secure which is very important. The amenities here are so convenient. You will get your money worth being at Winston. Don't think twice just come and join an amazing community.

                                          Manager

                                          11/2/2018

                                          The Winston by Windsor
                                          Fantastic! We're glad you feel at peace in our community. Thank you for your enthusiastic recommendation.
                                          Review Author Icon

                                          Hazel_L223

                                          Resident 2018

                                          10/24/2018

                                          I love living here. With the exception of the noisy neighbors coming in at 3 am Music blasting or parties in their apartment till the wee hours. The gates are another concern they are always broken and it makes no sense why both gates can't… See More >
                                            Manager

                                            10/29/2018

                                            The Winston by Windsor
                                            Hi Hazel, thanks for sharing your "love" of our community! Our team is happy to know their efforts are noticed. We're disappointed to learn of any issues with our gate or with noise due to shared walls. Please stop our office or give us a call so we can learn more and work towards a resolution. Thank you!
                                            Review Author Icon

                                            Resident 555190

                                            Verified Resident 2018

                                            11/9/2018

                                            good place to live, recommendedgood schools and their spaces in very good common areas. good place If you have a problem, the personnel in charge solves it very quickly. everything is very good in this place..

                                              Manager

                                              10/16/2018

                                              The Winston by Windsor
                                              Thank you for your enthusiastic recommendation! We're glad to know our team has been on top of your needs. Please feel free to call or stop by the office any time we can assist you.
                                              Review Author Icon

                                              anonymous

                                              Resident 2018

                                              10/11/2018

                                              I wish there was a negative star up here because they do not even deserve a one star. One of there maintenance workers came into my apartment to fix something and asked me if I was single, then told me women are TO STAND BEHIND… See More >
                                                Manager

                                                10/16/2018

                                                The Winston by Windsor
                                                Milestone and the onsite management team at The Winston take these allegations very seriously. We strive to ensure our residents enjoy the comforts of home without issue or discomfort. Therefore, we have already taken action to investigate the allegations of your complaint and addressed the matter as we deem appropriate. Furthermore, in light of your more recent complaints, we are currently working to ensure an amicable outcome is found for all involved. Thanks.

                                                Updated Review

                                                Review Author Icon

                                                Resident 550632

                                                Verified Resident 2017 - 2018

                                                10/2/2018

                                                THIS COMPLEX PUT ALL OF THE BLACK PEOPLE IN ONE LOCATION. I STAY ON THE FIRST FLOOR IN THE PERSON ON THE SECOND FLOOR MAKE SO MUCH NOISE, I ALWAYS HAVE TO BROOM THE ALWAYS BECAUSE SOME HUMAN ARE SO DIRTY. SO MANY ------ PEOPLE… See More >
                                                  Manager

                                                  10/5/2018

                                                  The Winston by Windsor
                                                  Thanks for sharing your experience with us. Our team aims to provide an attractive, well-maintained community, and the details of your review are alarming. Discrimination of any kind is not condoned, and we take this concern quite seriously. We'd like to gather additional details, so please email me at support@milestone.desk-mail.com. Referring to this review and your apartment name when messaging will help expedite my response. I appreciate you reaching out.
                                                  Review Author Icon

                                                  Resident 548398

                                                  Verified Resident 2011 - 2018

                                                  9/27/2018

                                                  I have been here over 8 years. It's a very nice community to live in. I have never seen any major incidents that have involved any law enforcement. The staff is always helpful and pleasant. I would recommend it for short term living.

                                                    Manager

                                                    10/2/2018

                                                    The Winston by Windsor
                                                    Your complimentary review after eight years of living in our community means the world to us. As you know, we strive to provide helpful, responsive service and an attractive community for our residents to call home. We so appreciate your recommendation!

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $500. Rent: $30. Pet Limit: 2. Comments: We are a pet-friendly community that accepts up to two cats or dogs per apartment. Certain breeds of dogs are restricted. Please contact the leasing office with any questions regarding breed restrictions.
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Fee: $500. Rent: $30. Pet Limit: 2. Comments: We are a pet-friendly community that accepts up to two cats or dogs per apartment. Certain breeds of dogs are restricted. Please contact the leasing office with any questions regarding breed restrictions.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • BBQ and Picnic Area
                                                    • Balcony or Patio
                                                    • Bilt Rewards- Earn Points on Rent
                                                    • Business Center
                                                    • Clubhouse
                                                    • Conveneint to Hard Rock Stadium
                                                    • Fitness Center
                                                    • Garden Tubs
                                                    • Luxury Vinyl Plank Flooring In Every Unit
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • Online Payments and Maintenance Portal
                                                    • Pet Park
                                                    • Playground
                                                    • Pool
                                                    • Pool and Lake Views
                                                    • Premium Pendant and Modern Ceiling Fans
                                                    • Resident Social Events
                                                    • Smoke Free Community
                                                    • Subway Tile Backsplash
                                                    • Tennis Court
                                                    • Vaulted Ceilings
                                                    • Volleyball Court
                                                    • Walk In Closets
                                                    • White Quartz Countertops
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                                                    Leasing

                                                    Our unique suburban community seamlessly introduces sophistication and convenience to your daily routine. From the outstanding finishes to the enticing amenities, every element of The Winston by Windsor delivers fun, comfort, and adventure. As a resident here, you get to enjoy so much more than gorgeous layouts and a sought-after location you can take relaxation to new heights inside our Pembroke Pines apartments and explore the wide selection of exclusive amenities tailored to your needs.As a Windsor resident you can earn points with every rent payment to use towards travel, fitness, or even a future rent payment with Bilt Rewards, our resident loyalty program. Tour our community your way in-person or virtually guided. Contact us today!
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                                                    Office Hours

                                                    • Sunday: 01:00 PM - 05:00 PM
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 95 number of votes by renters, The Winston by Windsor is currently rated 3.5 out of 5 stars.
                                                    The Winston by Windsor is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Winston by Windsor is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Winston by Windsor is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Winston by Windsor is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Winston by Windsor is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    The Winston by Windsor is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 6 days to their community reviews in the past year.
                                                    Windsor Communities
                                                    Cats Allowed
                                                    Fee: $500
                                                    Rent: $30
                                                    Pet Limit: 2
                                                    Comments: We are a pet-friendly community that accepts up to two cats or dogs per apartment. Certain breeds of dogs are restricted. Please contact the leasing office with any questions regarding breed restrictions.
                                                    Dogs Allowed
                                                    Fee: $500
                                                    Rent: $30
                                                    Pet Limit: 2
                                                    Comments: We are a pet-friendly community that accepts up to two cats or dogs per apartment. Certain breeds of dogs are restricted. Please contact the leasing office with any questions regarding breed restrictions.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

                                                    Contact Property

                                                    The Winston by Windsor

                                                    March 2024

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                                                    The Winston by Windsor is a 827 - 1,342 sq. ft. apartment in Pembroke Pines in zip code 33025. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $2,090 - $5,250. Nearby cities include Miramar, Cooper City, Miami Gardens, Davie, and Opa Locka.

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