#2,962 #21 #336

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Luxe at 1820

1820 Crosstown Club Place, Tampa, FL 33619
(209 Reviews)
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epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

A
A

Renter Ratings

A+

Review Ratings

Noise

4.6

Grounds

4.9

Safety

4.7

Office Staff

4.9

Maintenance

5.0

Neighborhood

4.9

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

B-

Number of reviews in the past 365 days

7

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

A

Average time to respond to reviews

2.57 days

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Luxe at 1820 Reviews

(206)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

ffurnari29

prospective ā€¢ Visited 2023

11/13/2023

Recent Tour with Luxe and Nathan

Let me start off by saying I absolutely despise apartment living and finding an apartment is an absolutely headache but I recently toured luxe at 1820 and surrounding apartments and luxe was easily the most impressive from the jump Nathan was so warm and welcomingā€¦Ā See More >
    Manager

    11/16/2023

    Luxe at 1820
    Thank you for complimenting our resort-like atmosphere and exceptional service! It is always a pleasure to hear that we have made a lasting impression. Nathan is known for going above and beyond and will be delighted to know that you appreciated his friendly, knowledgeable service. We appreciate your glowing review and look forward to meeting with you again.
    Review Author Icon

    anonymous

    Resident ā€¢ 2019 - 2023

    11/9/2023

    Mantenence

    Hello, I would like to thank the luxe maintenance team and especially Tony the supervisor, who is always willing to help us when we need something and for taking care of the cleanliness of the property.

      Manager

      11/13/2023

      Luxe at 1820
      Our goal is to provide exceptional service, and your positive feedback reaffirms our efforts. Thank you for praising Tony and our maintenance team for their hard work! As always, please let us know if there is anything we can do for you.
      Review Author Icon

      anonymous

      Resident ā€¢ 2023

      7/19/2023

      Great attention!

      Maintenance is always super fast at responding. Jason came by today and fixed two issues very quickly. He was super kind and professional! Really happy with how fast service is and how nice ever is. Thanks Jason!

        Manager

        7/21/2023

        Luxe at 1820
        We are glad to hear that Jason and the rest of our maintenance team have left you impressed with their responsive and professional service. Thank you for taking the time to share your 5-star experience with us!
        Review Author Icon

        anonymous

        Resident ā€¢ 2022 - 2023

        5/23/2023

        Jason from maintenance

        Jason came to help with our A/C problem as soon as he could and was a true professional. He did everything In his power to make sure our maintenance request was being met and was friendly and just a positive person the entire time .ā€¦Ā See More >
          Manager

          5/25/2023

          Luxe at 1820
          Jason is dedicated to providing exceptional service, and we are delighted to hear he left a great impression. Thank you for recognizing his hard work!
          Review Author Icon

          anonymous

          Resident ā€¢ 2023

          5/22/2023

          Friendly staff and maintenance

          Super fast maintenance response times, nice staff, and apartments are clean. There have been some noise issues with people playing super loud music at like 2AM, but it's only at one or two of the buildings.ā€¦Ā See More >
            Manager

            5/25/2023

            Luxe at 1820
            Thank you for taking note of our timely maintenance service, helpful team, and commitment to cleanliness! If we can assist you with any concerns about noise from your neighbors, please do not hesitate to reach out.
            Review Author Icon

            anonymous

            Resident ā€¢ 2021 - 2023

            5/15/2023

            Has been nice living here. Friendly staff. We love working with Sharleen at the office and the entire maintance staff is profesional and fast in completing work orders. Special thanks to Jason and Fabian for fixing our dryer, very knowledgeable.

              Manager

              5/17/2023

              Luxe at 1820
              We appreciate your recognition of the outstanding service you have received from Sharleen, Jason, Fabian, and the rest of our office and maintenance teams, and we will be sure to pass along your compliments. Thank you for your positive review, and please do not hesitate to reach out if there is ever anything else we can do for you.
              Review Author Icon

              anonymous

              Resident ā€¢ 2022 - 2023

              5/11/2023

              Best maintenance team!!

              Air conditioning went down had to put in a service request. The following morning Fabian and Jason fixed the issue right away! Both very polite and thorough explaining what had happened. Luxe has always had the best Maintenance team!!

                Manager

                5/13/2023

                Luxe at 1820
                We take pride in our prompt maintenance service, so thank you for sharing your excellent experience with Fabian and Jason! It is wonderful to know that your air conditioner is working properly again.
                Review Author Icon

                Adrianna_T

                Resident ā€¢ 2020 - 2023

                3/17/2023

                Worth every penny!

                Iā€™ve been here 3+ years and I know when I leave it will be bittersweet. The office staff is so kind, upbeat, and helpful. The assistant property manager Sharleen does so much for the residents in making us feel valued. They host community events oftenā€¦Ā See More >
                  Manager

                  3/21/2023

                  Luxe at 1820
                  Adrianna, we are delighted that you have been so happy here! Thank you for letting us know how much you enjoy our exceptional service, resident events, and beautiful community! Sharleen will especially be grateful for your kind words.
                  Review Author Icon

                  anonymous

                  Resident ā€¢ 2020 - 2022

                  11/25/2022

                  Maintenence Team

                  Love the maintenance team here at Luxe, they are super friendly and get the job done these guys are the best! Had a couple issues but they were quickly attended to with no hesitation Jason fixed everything and went above and beyond to make sureā€¦Ā See More >
                    Manager

                    11/29/2022

                    Luxe at 1820
                    Thank you for your terrific review! We are fortunate to have Jason on our maintenance team and are pleased to hear that his stellar service left you impressed. We appreciate you taking the time to share your experience and will be sure to pass along your compliments.
                    Review Author Icon

                    Rosy_L

                    Resident ā€¢ 2022

                    9/21/2022

                    Great serviceā€™

                    Totally appreciate the great staff here at The Luxe Apartment. Especially the maintenance team is professional and diligent. Thanks for leasing manager Mr Lee and the assistant manager Ms Pamela Lopez & etc.They are all professional and friendly , tries to accommodate to the residentsā€¦Ā See More >
                      Manager

                      9/27/2022

                      Luxe at 1820
                      Rosy, we are thrilled to know that our team has made such a great impression on you! We look forward to sharing your praise with Mr. Lee, Ms. Pamela Lopez, and the rest of the team.
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2019 - 2021

                      12/16/2021

                      I lived here for 2 years and the office staff was amazing. Then they all got promoted or transferred to different locations and the place went to crap. As others have mentioned the place is over run with roaches even though i was charged forā€¦Ā See More >
                        Manager

                        12/22/2021

                        Luxe at 1820
                        Thank you for writing. Our team works hard to provide a top-notch living experience to our residents. We are sorry to read your review, which is not reflective of our high standards. Please email us directly at luxe@alapts.com so we may discuss your feedback in greater depth. We hope to hear from you soon.
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2021

                        9/27/2021

                        Jason and Tony came in to fix my a/c and they were so awesome ??. They explained what was going on, handled the problem and Made sure to clean up. They were outta there in no time! A/c works great too!

                          Manager

                          9/29/2021

                          Luxe at 1820
                          We are thrilled to hear this and are truly grateful for your feedback! It will be our pleasure to share your praise with Jason and Tony. Please continue to let us know any time something comes up.
                          Review Author Icon

                          Vbrooks7

                          Resident ā€¢ 2018 - 2021

                          8/19/2021

                          Customer Service is a lost art, but not with Tony Mercado. Tony is the maintenance supervisor at Luxe1820. He is knowledgeable, courteous and handle maintenance issues expeditiously. My garage was giving me problems, Tony analyzed the issue and immediately began communicating with the install company.ā€¦Ā See More >
                            Manager

                            8/24/2021

                            Luxe at 1820
                            Thank you for sharing your fantastic experience in our community! It means the world to us to know that Tony provides our residents with such outstanding customer service. Please continue to contact our team whenever we can be of service.
                            Review Author Icon

                            hoperene1996

                            Resident ā€¢ 2019 - 2021

                            7/6/2021

                            DO NOT RISK YOUR MONEY. Luxe at 1820 (and American Landmark in general) has been an absolute terrible place to live. We moved to a 2nd floor, 3-bedroom apartment in March and immediately started to experience horrendous noise issues from the neighbors above. This wasā€¦Ā See More >
                              Manager

                              7/8/2021

                              Luxe at 1820
                              Thank you for reaching out, Hope. We understand the value of clear communication, and we take care to clearly detail our move-out policies and pricing from the beginning. We are truly sorry to hear that you are unhappy with your interactions with a member of our team regarding your move-out. We would appreciate a chance to learn more about this situation, so please contact corporatecontact@alapts.com to discuss your experience in more detail.
                              1.0(1 rating)
                              Review Author Icon

                              frank366322

                              Resident ā€¢ 2020 - 2021

                              5/19/2021

                              Roaches everywhere. Had them in my last apartment. Have them in the other one that I moved to (because of roaches in the first one) Horrible new management. Pool wifi is unstable, new managers response was thats OK because Wifi is in the home. Peopleā€¦Ā See More >
                                Manager

                                5/22/2021

                                Luxe at 1820
                                Frank, we are sorry to hear you have experienced concerns with pests and are unhappy with our team's response to your concerns about Wi-Fi at the pool. When you have a moment, please contact us at luxe@alapts.com. Thank you.
                                1.0(1 rating)
                                Review Author Icon

                                anonymous

                                Resident ā€¢ 2020 - 2021

                                3/3/2021

                                TL;DR, don't move here. I'm not sure where to begin. The walls and windows are painfully thin. I can hear a child crying from a floor below me, and cars all the way from S Falkenburg. Unreal. The amount of people here who walk aroundā€¦Ā See More >
                                  Manager

                                  3/5/2021

                                  Luxe at 1820
                                  Thank you very much for providing this detailed feedback and alerting us to areas of our community that could use improvement. We aim to provide regular pest control and maintenance service, so it's clear that you may need an extra treatment or two. We are sorry about any excessive noise you have experienced and the matter of fellow residents who neglect to pick up after their pets. It seems a reminder may be in order for our community. Please email us about these and any other concerns at luxe@alapts.com, so we may get to them as soon as possible.
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2021

                                  1/27/2021

                                  Well it's been less than 30 days since I've moved into the Luxe Apts. I have nothing but good things to say thus far. They have a great office staff. I had the pleasure of working with Ms Sucoya Walker. She was always very politeā€¦Ā See More >
                                    Manager

                                    1/28/2021

                                    Luxe at 1820
                                    Welcome! We are delighted to hear that your first month has been so pleasant, thanks to our helpful team. We will be sure that Ms. Sucoya Walker receives your compliments, in particular. Please let us know if there is anything we can do for you.
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 2020

                                    10/5/2020

                                    DO NOT MOVE HERE!! First off: my building is infested with German roaches. They love to downplay it and say it's no big deal but both myself and my neighbor had to completely clear out the apartment for roach treatment. Even still, they know they'reā€¦Ā See More >
                                      Manager

                                      10/8/2020

                                      Luxe at 1820
                                      Thank you for alerting our team to your concerns about maintenance and service in our community. Our sincere desire is to provide clean, inviting living spaces and outstanding service, and we apologize if this has not been your experience. We are looking into your feedback and potential solutions to resolve these concerns. We invite you to connect with us at luxe@alapts.com if you have any additional feedback or suggestions.
                                      Review Author Icon

                                      vito404352

                                      Resident ā€¢ 2020

                                      8/6/2020

                                      I will try not to be too WORDY, but the staff here has been beyond amazing. We moved from a sister community in the Raleigh/Durham, NC area. The community staff there was amazing as well.......but the LUXE staff is on another playing field. They (Sharleen)ā€¦Ā See More >
                                        Manager

                                        8/8/2020

                                        Luxe at 1820
                                        Welcome to the community! There is nothing better than hearing that Sharleen was patient and professional throughout your move-in experience. If there is anything you may need as time continues, please let us know.
                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2020

                                        5/5/2020

                                        What I love about this place is close to every stores I need. The amenities are great. The only problem is the leasing team has no brain separating older residents and younger people. I live on the second floor and the older retired resident livedā€¦Ā See More >
                                          Manager

                                          5/8/2020

                                          Luxe at 1820
                                          We truly appreciate you sharing your feedback about your experience in our community. While we're certainly glad you enjoy the amenities and convenient location, we want to address your concerns involving policies about smoking, noise, and package pick-up. We understand your frustration and want you to fully enjoy your experience here, so please contact us at corporatecontact@alapts.com at your earliest convenience. We look forward to hearing from you!
                                          Review Author Icon

                                          JWIlder1989

                                          Resident ā€¢ 2018 - 2019

                                          4/11/2019

                                          The new updates have me so excited. I moved in happy with what was already here and now we will be getting smart locks soon and the new cabinets/light fixtures open up my home and make it feel bigger and more spacious. My only wishā€¦Ā See More >
                                            Manager

                                            5/16/2019

                                            Luxe at 1820
                                            Thanks so much! We're looking forward to our upcoming upgrades as well! Our team here at Luxe at 1820 is happy to have you as a part of our community. Feel free to connect with our office if you ever need assistance!
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2018 - 2019

                                            4/9/2019

                                            When I first toured here I was in disbelief of how large the kitchens are. I leased the midsized one bedroom and moved in pretty fast. I was happy with the management that was here, but then in January, we had been bought out. Beingā€¦Ā See More >
                                              Manager

                                              5/16/2019

                                              Luxe at 1820
                                              Thank you! It's a pleasure to hear that you are enjoying our recent upgrades at Luxe at 1820. Our new management team is looking forward to improving our community with our residents' convenience and happiness in mind. Please let us know if you ever need anything at all! Thanks again for the compliments!
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                                              anonymous

                                              Resident ā€¢ 2016 - 2018

                                              12/6/2018

                                              Have lived at this complex for over two years now. It is relatively convenient to I75 and the crosstown. It is relatively clean and in a reasonably safe area. There are occasionally cop cars in the parking lot for domestic disputes. Noise is a significantā€¦Ā See More >
                                                Review Author Icon

                                                Resident 572830

                                                Verified Resident ā€¢ 2018

                                                11/19/2018

                                                Just want the ammenties that were supposed to be provided. Everything else seems to be ok in the apartment complex. Staff is very polite but none of them are on the same page. I was promised certain ammenties and never received them

                                                  Review Author Icon

                                                  Resident 562989

                                                  Verified Resident ā€¢ 2018

                                                  10/27/2018

                                                  This is a warm friendly community! It is very important to the staff that your stay here is as happy and worry free as possible. A community that goes out of its way to take great care of the property (grounds and building).ā€¦Ā See More >

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer/Dryer
                                                    Pets
                                                    • Cats Allowed
                                                      Rent: $30. Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time nonrefundable pet fee of $300 per pet and monthly pet rent of $30 per pet. Breed restrictions apply. Please contact the leasing office for our breed restrictions.. Pet Limit: 2. Comments: We are a pet friendly community with a bark park and beautiful areas to take a walk with your furry friend!
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                                                    • Dogs Allowed
                                                      Rent: $30. Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time nonrefundable pet fee of $300 per pet and monthly pet rent of $30 per pet. Breed restrictions apply. Please contact the leasing office for our breed restrictions.. Pet Limit: 2. Comments: We are a pet friendly community with a bark park and beautiful areas to take a walk with your furry friend!
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                                                    Other
                                                    • 24-Hour Online Resident Services
                                                    • American Landmark 360 Resident Program
                                                    • BBQ and Picnic Area
                                                    • Bark Park
                                                    • Breakfast Bar
                                                    • Business Center
                                                    • Community Car Care Center
                                                    • Fitness Center
                                                    • Gourmet Kitchen
                                                    • Granite Countertops
                                                    • Hardwood Flooring
                                                    • High Ceilings
                                                    • Kitchen Pantries
                                                    • Microwaves in Select Homes
                                                    • Pool
                                                    • Walk In Closets
                                                    • Wi-Fi in Community Areas
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                                                    Leasing

                                                    A one-of-a-kind experience awaits you at Luxe at 1820 in Tampa, FL. Our one, two, and three bedroom apartments offer sumptuous details and luxurious amenities.Our modern apartment homes feature gourmet kitchens with breakfast bars and gorgeous granite countertops. Large windows and 9-foot ceilings create a bright and airy space that you will love coming home to. Bask in the Florida sun next to a gorgeous resort-inspired swimming pool with beach entry. Stay healthy and strong with visits to our modern fitness center, featuring cardio and strength training equipment.Discover a more sophisticated way of life at Luxe at 1820.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    American Landmark

                                                    B
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                                                    Communities
                                                    103

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 209 number of votes by renters, Luxe at 1820 is currently rated 4.1 out of 5 stars.
                                                    Luxe at 1820 is rated 4.9/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    Luxe at 1820 is rated 5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    Luxe at 1820 is rated 4.6/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    Luxe at 1820 is rated 4.7/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    Luxe at 1820 is rated 4.9/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    Luxe at 1820 is rated 4.9/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 2.57 days to their community reviews in the past year.
                                                    American Landmark
                                                    Cats Allowed
                                                    Rent: $30
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time nonrefundable pet fee of $300 per pet and monthly pet rent of $30 per pet. Breed restrictions apply. Please contact the leasing office for our breed restrictions.
                                                    Pet Limit: 2
                                                    Comments: We are a pet friendly community with a bark park and beautiful areas to take a walk with your furry friend!
                                                    Dogs Allowed
                                                    Rent: $30
                                                    Restrictions: We happily accept up to 2 pets per apartment home. We have a one-time nonrefundable pet fee of $300 per pet and monthly pet rent of $30 per pet. Breed restrictions apply. Please contact the leasing office for our breed restrictions.
                                                    Pet Limit: 2
                                                    Comments: We are a pet friendly community with a bark park and beautiful areas to take a walk with your furry friend!

                                                    Contact Property

                                                    Luxe at 1820

                                                    March 2024

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                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Luxe at 1820 is an apartment in Tampa in zip code 33619. This community has a 0 Bed, 0 Bath Nearby cities include Temple Terrace, Lutz, Thonotosassa, Seffner, and Brandon.

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