This property, as well as the other AIMCO properties nearby, is a mess. The staff rotates in and out of the office faster than a ferris wheel, suggesting some major managerial issues. Ugraded units are OK. I, however, was paying more in rent than people who'd moved into upgraded units, and when asked if I could expect to have my dishwasher repaired, was told that if anything, it would be replaced, with additional fees in my rent. What a freeeeaking joke! It's obvious that these people will be pleasant enough, and somewhat helpful, until you sign a lease. Then, they really don't wish to be bothered with you. They spend no time taking care of residents, but rather, concentrate only on renting vacant units. It's as if it never occured to anyone there that if you take care of your property, and treat residents fairly, then they won't be in a rush to leave. The effort made to prepare my unit prior to moving in was practically non-existent. I found a microwave oven, installed above the stove, whose lcd screen didn't work, and whose door had a large hold melted right through it. When I asked to have it replaced, the manager's response was, "Do you cook alot'". Seriously, I'm not making this up. AVOID THEM! lGjq8RUBjvsZjkb5ueji

User Responses
From: Anonymous	Date: 05/08/2009
Do Not Rent From AIMCO My experience at CHESTNUT HILL VILLAGE (CHV) has been eroding for some time now. One of my major complaints has been with the unprofessional behavior and attitude of the AIMCO staff. The staff fails to address and resolve issues in a timely manner. For instance, my monthly utility bill almost tripled under their third party billing company ISTA North America. When I approached the AIMCO staff with my concerns in January, I was immediately dismissed. I was told the meters would be checked in 4-6 weeks. I was dissatisfied with the lack of resolution to this issue. I approached the staff numerous times over the next 3 months and it wasn??????t until the new tenants association got involved, was my problem addressed. It should be noted that it took more than 10 weeks for my meters to be checked and ISTA is no stranger to improper billing. ISTA was involved in a water and sewer billing dispute with 30,000 Oregon residents. Another disturbing incident involved resident security and safety at CHV. AIMCO staff lied about the existence of Project Transition ??????halfway house.?????? Several Project Transition clients would wonder aimlessly around the complex asking residents for money. In addition, the AIMCO staff would cancel planned community events without notice. I arrived at several events only to find a sign saying the event has been cancelled. No reason for the cancellations or a rescheduling of events ever occurred. With that said I would NEVER recommend living at Chestnut Hill Village or signing a lease with AIMCO, NO MATTER WHAT THE OFFER IS! I WILL NOT BE RENWING MY LEASE WHICH ENDS IN SEPTEMBER. Attached you will find two articles about what has happened here at CHV. Are these same things happening at your AIMCO property? Anything sound familiar? Give a call to the Chestnut Hill Local.............Do not let AIMCO or ISTA rip you off!!!!!!!!!!!!!!!!!!!!!!!!! http://chestnuthilllocal.com/issues/2009.04.16/news1.html http://chestnuthilllocal.com/issues/2009.04.30/news2.html

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