I have been at this complex for four years in a Banyan floor plan (1bed, 1bath, 874 sq. ft).

The first issue was when their late fee ended up on my door. Before I moved in, they paid a utility late, and when the utility company sent them the bill, they happily passed it on to the residents in the units that were unoccupied when the late fee was incurred. It was up to me to call the utility company, track down the charges, and refuse to pay it. This is one example of sloppy management.

The biggest maintenance problems were from water leaking into my apartment. I have had water damage in my hallway, living room, walk-in closet, kitchen, dining room, and washer/dryer closet. Some of it has been repaired, and some of it has not.

The air handler (inside A/C unit) upstairs had a clogged drain that took them two years to fix. Every time maintenance would come out for water leaking into my living room, and I would tell them where the problem was. Every time, they would claim that they had it fixed. It took two years to get a maintenance technician motivated enough to clear out a minor drain pipe and resolve the issue.

The repairs from that water damage are still not resolved. After two weeks of them replacing drywall and not keeping me informed, I told them to finish it when I moved out. It took them two weeks to do two days worth of work, the job still wasn't done, and nobody would keep me informed. Even though my living room was moved to the side and everything covered in plastic, it still made no difference. I had some very long conversations with the assistant manager about this, and she still would not see the job through or appoint someone to see it through. It did not matter how many times I went down to the office to get an update and remind them that there was a job that needed to be finished.

This was the worst of the water problems. During some periods, I had a maintenance request in about once a month for leaks. Maintenance response time was usually slow. Recently, my hallway was flooded (I could almost submerge my toes in it) and maintenance did not show up for an emergency request for the issue. An hour later, the leaking finally stopped on its own. No one ever showed up, and this was during office hours, not the middle of the night.

A few weeks ago, I came home to a neighbor asking me if I had power to my apartment. He and another resident had no electricity. Maintenance had not responded to the call in over an hour. I had power, but I checked the outside breakers for the neighbors, and the breakers were off, which was an easy fix. Contractors remodeling the exterior had not turned power back on for all units. Not having electricity for almost two hours during peak at-home time (after work on a weekday) was not important enough for a quick response.

A few years ago, I fought with a manager about my air conditioner, which was not cooling the apartment. It was taking about an hour to lower the temperature a single degree Fahrenheit. Maintenance was out several times, tried charging the unit and replacing the inside coils, which took several attempts to get right. After all that, it took about another month of fighting with management over the unresolved issue. They finally hired a professional which replaced the outside unit (compressor/fan), and the issue was resolved. The whole issue took about two months to resolve.

The office is also closed during office hours. Sometimes it's for lunch, and sometimes they just leave early. I left work early to get to the office on time to pick up a key for my apartment because they had installed a new door that day (remodeling). They were closed 40 minutes early, and I was left locked out of my apartment.

There was another time I was locked out of my apartment (my fault) and I got to the office just after hours. They didn't want to lend me a key because it was "after hours", but I convinced them to do it anyway. They gave me someone else's key before they figured out that they didn't have mine. Luckily, I am an honest person, so I returned it after finding that it didn't open my door. They refused to have a maintenance person take 5 minutes to use their key.

This is not an extensive list of my problems. I chose these issues to illustrate that it was not all from one source. I have had very few positive experiences with any of the staff. There have been a few employees who cared about the residents, and most of them have moved on. I will never live on another Aimco managed property as long as I am renting apartments.

If you move into Vinings Peak or the surrounding Aimco managed apartments (Woods at Overlook), be prepared to fight for yourself. Do not take excuses because there will always be one for why something doesn't work, why someone wasn't out to fix an issue, or why they can't follow through with promises made.

I have seen five managers in my four years, and nothing has changed. There is no reason to believe that it will any time soon. x-2PE3sjUIIeetAHoKOk

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