I lived in Brittwood from April 2008 to February 2009 and had to break my lease due to me buying a house. They gave me the run around about how much the penalty would be for breaking a lease. One person told me I had to pay over $1600 while another employee to told me I would just have to pay $660 (what a difference)! In between that time, I'd started the process of closing on my house and the sellers agreed to pay $1000 of the $1600. At any rate, by the time I cleared up the real cost of the final payment to Brittwood, I'd already had a $1000 check in my hand. To make a long story short, I moved out of the apartment and received my final inspection. The inspector commented on how emaculate and clean the apartment was and needless to say, but I passed my inspection with flying colors. She told me the final payment cost and I handed the $1000 check to her. She then stated that the refund should take about 30-45 days to receive and worst case two months. I waited and waited until the two month point came (I went with the worst case scenario), and I called to check on the status of my refund. The clerks seemed liked they were attempting to find out about my refund, but returned to the phone just to say that it is not ready and check back after three months. No problem. I call back after three months and clerk proceeded to say it may take four months...by that time I was upset and wanted to talk to a manager. I called daily for about a week and for some reason, the mangager was always out of the office. When I finally spoke to a manager, I told her what was going on and she stated that the check was mailed off and said to call the corporate office. After speaking with them, I learned that my information had just been sent to them a few days ago. Wow! I wonder how long were they going to hold my info' Perhaps they thought I'd forgotten about it. The moral of this story is to try to avoid this apartment complex. If this is your absolute last option, be very vigilant about getting infomation in writing stating the exact time you will receive your security deposit, refund, etc. and have a clerk or manager sign and date the document. Also, become friendly with the corporate office to keep up with the paper trail. As a Soldier in the U.S. Army, I feel I should not have to go through so much to get what is owed to me. I am writing this review to save you all for future references.

User Responses
From: Anonymous	Date: 05/06/2009
FYI- Being in the apartment business for over ten years myself, it is against the law to not mail a refund check within 30 days. Maybe corporate should be more diligent with their hiring. There have been plenty of candidates wanting to get on there (that know the laws)that had they been there this might not have happened.
From: Anonymous	Date: 06/09/2009
I am having that SAME problem! We lived there from October 2008 to middle of May 2009 and moved due to my husband getting orders again. We needed to pay a security deposit and we STILL haven't received the money back yet. I have been calling atleast twice a week and asking where my money is and she said it was sent to corporate. I called them and they know nothing about it! They want their money before you move in but when you move out it takes them forever!!!

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