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Arbor Terrace (formerly Pinnacle Homes at Rocky Ridge)

1 Rocky Ridge Boulevard, Douglasville, GA 30134
25%
59
Reviews
25%
Apartment Rating
51%
City Average
07/03/14
Resident

DO NOT RENT HERE. ITS HORRIBLE, ONE OFFICE STAFF TELLS YOU ONE THING, THEN ANOTHER TELLS YOU SOMETHING ELSE. ALL THEY WANT TO DO IS NICKEL AND DIME YOU TO DEATH. CARS BROKEN INTO, POLICE CONSTANTLY BEING CALLED. I HATE THIS… Full Review ▶

06/24/14
Resident

I do not recommend these apartments to anyone. The office staffs favorite line is "I am sorry for the inconvenience, but...". The website is poorly managed. The first time I tried to pay my rent online the website kept redirecting me… Full Review ▶

06/17/14
Resident

Love living here staff is awesome. The staff has always been fair to me any issues I might of had were taken care of in a timely fashion. Jane was always pleasant with me I believe she was fair in every… Full Review ▶

06/08/14
Resident

The management is the worst ever. They are blatant liars. Living there felt more like a prison facility than a community. I will never lease from Woodward Partners/Inwood Holdings again. When I was there, my neighbors felt the same way. I… Full Review ▶

06/04/14
Resident

The bad comments are true, just was living one year here , they will charge you another rent o more if you have pet ,plus the fee you pay at the beginning, up to $1000 ,just because smell a dog (,no… Full Review ▶

10/30/13
Resident

THE ABSOLUTE WORST PLACE TO LIVE IN DOUGLASVILLE!!Management is horrible, they all have terrible attitudes and they think they are doing you a favor by letting you pay rent to live there. It's like they enjoy being hateful and nasty to… Full Review ▶

10/30/13
Resident

After looking over these postings I don't get it the managers here have always been nice and pleasing to work with . And have ALWAYS been helpful in anything i have asked for or requested,maybe these people that have made some… Full Review ▶

09/18/13
Resident

WITHOUT A DOUBT WORST PLACE TO GET AN APT. Rude, unprofessional, clueless staff I see tenants fighting with management often. They are frauds and try to get money the only way they know how. I seriously wouldn't recommend it to my… Full Review ▶

08/27/13
Resident

We just recently moved here and upon moving in the apartment was very clean. I have encountered a very pleasant experience interacting with the staff. They have all been very helpful and caring about our concerns, no problems whatsoever. We are… Full Review ▶

07/17/13
Resident

I will also post this review on yelp.com, and you will see that I have been writing reviews of places for a long time, and I am a legit and fair critique. Heck, you can even see what I look like,… Full Review ▶

07/16/13
Resident

RUN FOR THE SAKE OF YOUR CREDIT. THE NEW MANAGEMENT IS HORRIBLE, UNPROFESSIONAL,DISHONEST,AND THE NEW MANAGERESS LIES. WE LIVED THERE FOR ALMOST 2 YEARS, PAID OUR RENT ON TIME. WHEN WE MOVED OUT, THEY TOOK OUR DEPOSIT, SAYING THAT THE CARPET… Full Review ▶

07/03/13
Resident

DO NOT RENT HERE. DO NOT RENT HERE. MANAGEMENT ARE DISHONEST AND BEING RUN BY POWER-HUNGRY --------. - and yes, that is ---- a.k.a. ------------ a class act miss know-it-all, but when asked for the information of her higher ups, SHE… Full Review ▶

04/04/13
Resident

Run fast. Residents don't stay and neither do the courtesy officers. Staff is horrible and since when can you not contact a corporate office..... Try this property's corp office. Mold on windows, can't tell you last time they changed the air… Full Review ▶

1 
03/23/13
Resident

Ok I'm a current resident and yes management staff has changed just like any other community in the world. The current office staff is GREAT, they are very policy and procedure, meaning its the same treatment across the board which has… Full Review ▶

02/08/13
Resident

Like the last resident said the management has changed 4 times. This present management has been the worst. They have zero people skills. Every time you want to renew your lease they increase the rent on you and say property values… Full Review ▶

08/31/12
Resident

The management at this property has changed 4 times since I have been a resident. It is definately leaves a lot to be desired when there is such a high turn over in the office! Now they have a new person… Full Review ▶

07/18/12
Resident

If you like rude people, unhelpful office staff and constant noise...well then this is the place for you! You can.file numerous noise complaints and nothing will ever be done by management. Management lacks professionalism and courtesy. The parents of the kids… Full Review ▶

04/15/12
Resident

This place is awful and the manager ---- is as mean as a pitbull she has no respect for the tenants that work hard and pays their rent on time,i have never been late on my rent and i dont have… Full Review ▶

08/30/11
Resident

I recently moved out of Arbor Terrace because of job relocation. I was there for over 2 years and really enjoyed my time. The price was the best I could find in Douglasville relative to the apartment amenities. Maintenance requests were… Full Review ▶

08/30/11
Resident

The leasing office manager Natalie has a horrible attitude and no personality. She makes you feel very unwelcomed. It makes you wonder why the occupancy in the apartments are down and everyone seems to be moving out. I know I will… Full Review ▶

04/25/11
Resident

Well we moved in at our good friends insistence that these apts are great. Day one, all excited, got moved in. Day two, person upstairs did laundry all night long and we had to listen to a washer running into the… Full Review ▶

10/05/10
Resident

I lived at Arbor Terrace when it was Pinnacle Homes several years ago. First the good stuff. The apartments are very beautiful inside with crown molding, large rooms and fairly nice fixtures. There was always parking spots available and the club… Full Review ▶

07/11/10
Resident

I went to every apartment complex in the area and not only was Arbor Terrace one of the best based on floor plan alone, the pool and fitness center are very nice. what really drove our decision was the staff. Very… Full Review ▶

12/08/09
Resident

I have been a resident here for almost 2 years and my experience has been nothing less than pleasurable. I am fortunate to find such a great complex. The location is great. Everything you need is within a few miles (all… Full Review ▶

02/05/09
Resident

Ive enjoyed my stay here so far. I am moving out of a 1 bedroom into a 2 bedroom. My 1 bedroom expreience has been great! The only thing that bothered me is the thin floors/ceilings, but you have to expect… Full Review ▶

05/30/08
Resident

My experience here has been very good. I've read several of the previous reviews. Most of the complaints come from things that are inherent to apartment living. Such as loud tenants, dog piles, kids running around. Unfortunately, these things will find… Full Review ▶

01/24/08
Resident

I'm a former resident of a few years - and I'm so glad I moved out last December! The grounds aren't kept up very well, trash piles up at the compactor, dogs crap everywhere and their owners don't pick it up,… Full Review ▶

10/21/07
Resident

The walls and ceilings at Pinnacle Homes at Rocky Ridge are paper thin, and for some reason, the apartment above ours is consistently rented to stompers, droppers, frequent furniture mover arounders, or something. Pet elephants? The last guy who lived there… Full Review ▶

10/21/07
Resident

I moved in June 2007. The rent is well below market average and I can see why sometimes. However, the maitenence staff has always been very nice to me and went out of thier way to fix things in a timely… Full Review ▶

09/29/07
Resident

When I first moved in 2 yrs ago, It was great ! Now it sucks pretty bad..This place is going down! The pond looks like crap and the fountains are gone, just looks pretty bad..The office staff are a bunch of… Full Review ▶

05/31/07
Resident

I am a fairly new residnet at Pinnacle Homes. I moved in in February 07 and signed a 6-month lease. The complex is very nice and I love the new amenities but it does have a few issues both good and… Full Review ▶

05/08/07
Resident

I think that the apartment above me is growing everyday. I think that there was one person on the lease originally and now I think there is at least 5 or more people living in that loft. The visitors rom that… Full Review ▶

04/23/07
Resident

After reviewing places to relocate, it has certainly been a horror. But not the nightmare experienced in Pinnacle Homes at Rocky Ridge. Well, let's see...ok,,,peely face,,,Jennifer,,,what a joke! She tried to prove to be the one for the job after the… Full Review ▶

03/22/07
Resident

I cant help think that they were doing me a favor by not wanting to accept my application. now that i'm here i cant wait to move the people in the office are very nasty the rent goes up every 6… Full Review ▶

02/01/07
Resident

I live at Pinnacle Homes and I have been a resident for the past three years. There have been a few changes in the staff since I have been leasing here. I have met all of the new staff and they… Full Review ▶

10/20/06
Resident

we have enjoyed our stay here at rocky ridge.people should keep better eyes on there kids,but overall we have enjoyed our stay here and would like to sign another lease but fear the big increase in rent the apartments were priced… Full Review ▶

10/17/06
Resident

Pinnacle Homes @ Rocky Ridge is a truly horrid place to call home! I am so sorry that I made the mistake of leasing an apartment here. Only a few weeks left on my lease and I, along with almost all… Full Review ▶

10/10/06
Resident

I have lived here 1 1/2 yrs and find it a pretty nice place to live. There is plenty of parking and the lots are not obstructed by plant material so there is a clear view. The porches have a decent… Full Review ▶

09/08/06
Resident

I have lived at Pinnacle homes for 6 months and have 6 months more to go. I want desperately to terminate my lease but fear the fees involved. Although compared with having to deal with the office staff and the work… Full Review ▶

06/29/06
Resident

The management is incompetent, repeatedly changed the date of utility payments, gave out private information to other tenants without authorization. The apartments have a nice playground but is unsafe to use due to dog fecal matter not being clean at the… Full Review ▶

05/24/06
Resident

I love my home in the Pinnacles at Rocky Ridge Apt. complex. I even get along well with my neighbors. I do not, however, get along well with the apartment complex's staff. Simple work orders that I summit take ages to… Full Review ▶

05/13/06
Resident

since we have lived here it has been great. the office staff jennifer ,cynthia, and barbara all are wonderful and friendly.we have great neighbors here.and maintance really does a great job.the grounds and entrance have always been tooken care of..overall i… Full Review ▶

05/05/06
Resident

The staff at Pinnacle Homes are awesome. Especially the office staff, they always follow when the maintenace completes a work order. It really makes a difference when living at an apartment community and knowing that the staff cares about your home.… Full Review ▶

03/06/06
Resident

Just Basic Apartment Full Review ▶

02/22/06
Resident

At Pinnacle they make you feel like Family.I've lived here for two years and never had any problems with staff or residents. Barbara, Jennifer, Tony, will go out they way to help, and they staff even go out the way to… Full Review ▶

02/21/06
Resident

We lived in this apt complex for 9 months. We had rowdy upstairs neighbors who we requested be removed or warned and nothing was done. We had a leaky bathtub upstairs (that leaked into our bathroom) we requested repairs and nothing… Full Review ▶

02/21/06
Resident

Do not rent from Pinnacle Homes at Rocky Ridge. They are incompetant in their management, billing, and communication skills. Full Review ▶

02/11/06
Resident

I have been a resident of Pinnacle Homes @ Rocky Ridge for almost two years now. I cant say much for the management that was here when I first came because I never talked to them or saw them, but I… Full Review ▶

02/03/06
Resident

I really love living @ Pinnacle Homes. The associates in the leasing office are very professional would highly recommend a friend or family member. Barbara the property manager works very hard to keep the complex in order. Jennifer the property assist… Full Review ▶

01/21/06
Resident

Full Review ▶

01/20/06
Resident

I've reviewed a few of the reviews that some of the tenants wrote and totally disagree! Out of all the apartments that i've rented from this one is by far the best. It's very peaceful here, i've never had a problem… Full Review ▶

01/13/06
Resident

Agree with 'It's Apartment Living" Full Review ▶

12/06/05
Resident

I've loved everything about the property. Barbara, the Business Manager, stepped in the beginning of 2005. She has done an awesome job in customer service and training her staff. Anytime I have been in the office the staff is always communicating… Full Review ▶

09/21/05
Resident

Welcome to apartment living. You have close neighbors, so you will hear them at times. You know they accept pets so it's no suprise to see a dog. You will always have the idiot that don't use pet walks or pick… Full Review ▶

08/29/05
Resident

I was one of the first people to move into the community and I have had wonderful customer service from the office staff. Any question that I have had the office staff has always been there to take care of me.… Full Review ▶

06/19/05
Resident

I've lived in worse...I recently graduated from college and moved back to Douglasville to Pinnacle and really have nothing to complain about except for my neighbors noisy children. Office staff is friendly although a little "spacy" at times. If you are… Full Review ▶

04/16/05
Resident

Pinnacle Homes at Rocky Ridge is nice enough as apartments go in Douglasville ...nice floor plans and generally speaking a quite place to live for working singles or families. But what most prospective renters might want to consider before signing a… Full Review ▶

03/09/05
Resident

HORRIBLE MANAGEMENT, THEY NEVER ANSWER THE PHONES, WITNESSED THE WHOLE STAFF SHOPING AT THE MALL THERE IS CRIME AND CARS GET BROKEN IN TO. THEY WELCOME BIG DOGS AND THE RENTERS NEVER HAVE THEM ON LEASHES. MAINTENCE SUCKS AND I WISHED… Full Review ▶

03/05/05
Resident

Pinnacle Homes staff is the worst staff I have ever sign a least agreement with. The Staff will smile in your face during signing the lease agreement and completely ignor your needs from that point on. I've lived in pinnacle homes… Full Review ▶

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