My wife and I moved here from out of state with our two small children in July, 2003. We were using Rosewood Plantation as a base until we could buy a house. How bad could any one place be in three or four months, we figured'

Boy, were we wrong. In the time we were there, our telephone was NEVER hooked up to the intercom system, which required that we walk out of our apartment all the way to the front auto gate to MANUALLY let in any visitors. We made several calls and walks to the office to inform the staff of the problem; it was never solved. There is a nice playground, but it's not well-kept up, ditto the tennis courts. The grass is dead in many areas, and dead leaves, etc are allowed to pile up.

Then, in mid-September, an applicance installer broke a water pipe which flooded out the apartment directly in front of ours (we shared a wall), and the one below us. Both those apartments had water ankle-deep, all their possessions were ruined. Our apartment had water flooding from the HVAC vents and the light fixtures in the kitchen and the master bath, but we weren't as affected as the other two apartments.

Rosewood Plantation moved the tenants of the other two apartments into temporary housing (they didn't have any choice, the apartments were totally flooded), and hired a restoration company to fix the damage. They did NOT move us. The restoration company tore out both apartments to the bare framing. All cabinets, all fixtures (tubs, sinks, toilets), and all drywall. This was AMAZINGLY noisy, and it was going on just on the other side of our wall (and floor) 8-9 hours a day. We have two small children, 2.5 and 1 year old. They could not nap, they could not rest. Also, the restoration company repeatedly had to shut off water to our building during the day, resulting in no water (or toilet) service to our apartment for sometimes hours at a time.

By the time this happened, we had already closed on a house and were just waiting until we could move in. We left as soon as we could. We asked Rosewood Plantation repeatedly if they were expecting to charge us rent for the final partial month we were there, because the apartment was quite obviously not up to code during that time. They never responded. We moved out and shortly after received a letter informing us that they were keeping our entire security deposit AND that we had a balance due -- for an apartment that was unlivable during that time.

This was the worst apartment experience my wife or I have ever had, bar none. The staff changed hands seemingly constantly (nearly every time we went to the office, there was someone new working there; in the 3.5 months we lived there, there were three different maintenance people alone, not to mention office staff), they were universally non-responsive - they said "we'll take care of it right away," then nothing was done. And they are attempting to charge us rent for an apartment that fell well below code for rentability for the period of the restoration of the apartments adjacent to ours.

DO NOT RENT HERE, unless you enjoy having frequent problems, and having nothing done to solve those problems by the staff whose job it supposedly is to do so.

Your thoughts? Post a response to this review. Display my response: with my username anonymously Responses appear below reviews and one response per user is permitted.

   Free estimates on moving trucks      Find apartment share/roommates