Basically don't do it. They have employees that are "used Car Salesmen" as ----- put it that will tell you anything just to get you to sign over that check for $200.00. I must say I was very impressed with what I saw in these apartments regarding the upgrades, however to some ppl customer service is number 1. ------, and employee who works there told us that we would hear a decision within 24 hrs. Needless to say, that NEVER happened. I called the complex pretty much every other day for a week and a half trying to get the status of my application and each time it was always, "pls give me your number and I will call you back. It was not until I finally called and got the property Mgr, -----. She seemed accommodating at first but then began to contradict herself with the information she started to provide to me. For example, my partner was included on the lease with me and she proceeded to say that they faxed over a document to her landlord and were waiting on a response. WRONG! For one thing her current landlord does not have a fax machine, so how in the hell did they fax over a document and this they said was done TWICE! Give me a break! After speaking with -----, -----------------, ------, and two other staff members whose names I can not remember, I was finally fed up! ----- did apologize for the office being "understaffed", however she still did not satisfy me as a potential tenant. In the end, we decided you get what you pay for whether it is customer service or just the place you live in, and I would rather pay more to receive better service! I work at very well known company and I will do my due diligence to ensure everyone I know and come in contact with knows about the customer service at this property. WORD OF MOUTH DOES WONDERS!!!

ps.----- ---- (WM)Property Mgr if you are reading this, pls be advised that we DID like your property however we were mislead in the beginning and no one seemed to understand and assist us.

Be Blessed......

User Responses
From: ---------	Date: 06/18/2008
Dear Syreeta, I read every posting and am very sorry to hear about this posting. You are absolutely correct in that we are understaffed at the moment, I did apologize for that, we DID fax the information to your partner's landlord, so maybe they told you they didn't have a fax machine, but we do not misrepresent ourselves. I did not use the phrase, "used car salesman", that was your phrase. Again, we apologize very much for any issues you may have had. The only thing I can tell you at this point, is please read the application very carefully before you complete it as you did not appear to understand some of the policies. I understand that word of mouth goes a long way and it sure does in every company and every industry. We work very hard every day to provide excellent customer service. Sometimes we fall short, everyone makes mistakes. We try our hardest to make up for any of our mistakes. I hope that anyone who reads these postings realizes that our mistakes are put out there for anyone to read. The best way to see someone truly trying to make a difference, is to see it in person. I urge anyone to come into the office and meet with me personally so that I may make a difference in someone's day. ----- ----, Property Manager
From: Anonymous	Date: 06/20/2008
----- ----

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