ALL I CAN SAY IS WOW. EVERYTHING THAT IS SAID ABOUT THIS APT COMPLEX AND THE STAFF IS ABSOLUTELY TRUE. I HAVE ONLY BEEN A TENANT HERE FOR A VERY SHORT TIME FRAME, A LITTLE OVER A MONTH AND ALREADY I AM EXPERIENCING SEVERAL BUG PROBLEMS. IT S SCARY ESPECIALLY WHEN A PERSON IS NOT USE TO A BUG ENVIRONMENT SUCH AS THIS ONE. I EXPLAIN TO THE LEASING STAFF HOW UNCOMFORTABLE I AM, AND THEY DONT CARE, IT IS JUST LIKE ONE TENANT SAID; ALL WE ARE TO THEM IS A CASH MACHINE, NO CONCERNS MATTER. I NEVER THOUGHT IT WOULD BE LIKE THIS ESPECIALLY AFTER VIEWING THE RENOVATIONS DONE IN THE APT, BUT IT WAS MISLEADING, THAT WAS IT. I SEE WHY, THE RENOVATING WAS DONE. HOWEVER, I HAD TO CONTACT CORPORATE OFFICE ABOUT MY PEST PROBLEM. IN DOING SO, I CALLED THE ASSISTANT MANAGER IN THE LEASING OFFICE, (IF I COULD SAY A NAME I WOULD, YOU KNOW WHO YOU ARE). THE ASSISTANT MANAGER HUNG UP THE PHONE IN MY FACE WHILE WE WERE TRYING TO ADDRESS A PROBLEM AT HAND. I DONT KNOW WHO TRAINED THIS STAFF ON CUSTOMER SERVICE BUT APPARENTLY NO ONE PAID ATTENTION. SHE HUNG UP THE PHONE ON ME AFTER SAYING I WAS YELLING AT HER, WHEN I NICELY TRIED TO EXPLAIN TO HER I WAS IN THE CAR DRIVING ON MY CELL PHONE SO MY VOICE IS CARRYING, THE PHONE WENT CLICK, I WAS STUNNED. I PROCEEDED TO CALL HER BACK TO ADDRESS THE ISSUE IN MY UNIT; THE NEXT STAFF MEMBER RUDELY TOLD ME I COULD NOT SPEAK TO HER AND TOLD ME HE TOO WOULD HANG UP THE PHONE UP ON ME AND THAT I SHOULD GET OVER IT, WOW. NOW PEOPLE, THOSE OF US WITH PROPER CUSTOMER SERVICE TRAINING WHO DEAL WITH THE GENERAL PUBLIC EVERYDAY SUCH AS I DO, KNOW THAT CUSTOMER SERVICE IS A MUST, NEVER MUST YOU BE SO RUDE TO YOUR CUSTOMERS, NO MATTER WHAT. THAT SHOWED A GREAT DEAL HOW SHE IS ABLE TO HANDLE DIVERSITY, LITTLE TO NONE. NOW I AM EVEN MORE UNCOMFORTABLE, ALL THE DOORS TO COMMUNICATION HAVE BEEN CLOSED, AND PEOPLE IT SHOULD NEVER BE LIKE THAT ESPECIALLY WITH YOUR LEASING STAFF, WHERE YOU LIVE, PAY RENT, AND NOT TO MENTION, RENT IS NOT CHEAP HERE. IM NOT SURE IF GREYSTAR CORPORATE OFFICE KNOWS BUT I AM TELLING YOU, THEY WILL KNOW NOW. EVERY TENANT WHO HAS EVER BEEN MISTREATED BY THE STAFF AT AVETINE AT VININGS, OR WHO EXPERIENCE SIMILAR INSECT ISSUES, MAINTENCE ISSUES OR CUSTOMER SERVICE ISSUES, NOW IS THE TIME TO SPEAK OUT, WE DONT HAVE TO TAKE THIS, RENT IS DUE EVERY MONTH ON THE FIRST, WE DONT INCONVENIENCE THEM WHEN RENT IS DUE, SO WHY SHOULD THEY INCONVENIENCE US WHEN IT IS TIME TO TAKE CONTROL OF THEIR MESS, PLEASE SPEAK OUT. WORD OF MOUTH TRAVEL AND TRUST ME WHEN I SAY, ONE PERSON CAN MAKE A DIFFERENCE.



THE NEXT DAY!!!!!
That one person started with me, I schedule a meeting to speak to the PROPERTY MANAGER, she was extremely nice and it turns out, we were able to solve my solution, not only did she transfer me to a bigger unit, but upstairs, at the same price and offered to move me, Now this is great customer service. I was unaware of her absence when all of this went down, however because of her I was able to patch up the relationship with the assistant manager and everything went smoothly. See people sometimes all it takes is patience, great attitude and good spirit. Thanks (PROPERTY MANAGER, REGIONAL DIRECTOR AND EVEN THANKS TO THE ASSISTANT MANAGER WHO WAS ABLE TO BE A BIGGER PERSON AND APOLOGIZE FOR HER BEHAVIOR, I SINCERLY APPRECIATE IT, I EXCEPT ALL APOLOGIES, YES NOW I WILL RECCOMEND THIS PROPERTY TO FRIENDS AND FAMILY) WHO KNOWS I MIGHT EVEN CONSIDERED STAYING LONGER THAN SIX MONTHS, BUT UNTIL KNOW LETS SEE HOW IT TURNS OUT. GO AVITENINE AT VINIGS

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