In reply the 2/9/08 review, I must let you know that things have changed drastically. I live here and have lived for the past year and a half. First off, I don't understand why a review from someone who lived here FIVE (5) years ago should even be considered for any type of recommendation. This property, since 2003, has gone through TWO (2) management companies. And the latest one has invested a lot money in enhancing the community. For instance, we have a Brand New state of the art fitness center, with two (2) certified Personal Trainers. These trainers also offer free personal training sessions for all residents. Secondly, the apartments all undergo enhancements, such as new appliance packages and brushed nickel hardware and light fixtures. As for the service received from the Leasing Office, I've, in my experience with customer service, have realized your approach is what can make or break your circumstance. If you have a need, don't go with an attitude of negativity. Be positive and positive things will happen for you.

User Responses
From: Anonymous	Date: 03/12/2008
Just to correct you on one of your statements. The fitness center has only one certified personal trainer. His name is Ron and he has been more than helpful and nice. Go check him and the fitness center out some time. The gym does have a lot of new and good equipment but to use the phrase "state of the art" is stretching it a little bit for it is not an Olympic gym or something to that extent.
From: Anonymous	Date: 05/03/2008
Forget approach...obviously you know nothing about customer svc. The first rule is to make an angry customer into a satisfied customer. If I have a problem or complaint, I probably will not be happy, but I will be professional - and I expect the same. However, that has not been my experience and I have never seen a community when I cannot escalate my situation to the sorry Property Mgr - I had to involve the local authorities....So much for customer service.. And to all the other lovely tenants, from my understanding First Communities has also been bought out (I learned from my friends in Real Estate)..and the new company could give a Damn about you or anyone else. I loved my apartment and the community is ok, but as the others have stated, when a real problems arises, you are SOL.
From: TYBOOTY	Date: 06/12/2008
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report BBB Definition: report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB. . Name: Wexford Hills Apartments Phone: (770) 432-3316 Address: 3166 Wexford Walk Drive Smyrna, GA 30080 Principal: Mr. Ty Ledford, Accountant Customer Contact: Mr. Ty Ledford, Accountant - (770) 432-3316 Employees: 1 File Open Date: June 2001 TOB Classification: Apartments BBB Accreditation: This organization is not a BBB Accredited business. Additional DBA Names Keeneland Farms Apartments Customer Experience Based on BBB files, this company has an unsatisfactory record BBB Definition: unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition: pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark. with the BBB due to unanswered complaints. The company has resolved BBB Definition: resolved - The company resolved the complaint issues. some complaints presented by the BBB, however, the company did not respond to other complaints BBB Definition: other complaints - This refers to complaints from individuals or businesses that do not fall under a specific category. . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The BBB processed a total of 6 complaints about this company in the last 36 months, our standard reporting period.Of the total of 6 complaints closed in 36 months, 0 were closed in the last year. Repair Issues BBB Definition: Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, or inferior workmanship. Resolved BBB Definition: Resolved - The company resolved the complaint issues. 1 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. Service Issues BBB Definition: Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. No Response BBB Definition: No Response - The company failed to respond to the complaint. 2 - Company failed to respond to the BBB to resolve or address the complaint issues. Customer Service Issues BBB Definition: Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. BBB Definition: Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff. No Response BBB Definition: No Response - The company failed to respond to the complaint. 1 - Company failed to respond to the BBB to resolve or address the complaint issues. Refund or Exchange Issues BBB Definition: Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services. Resolved BBB Definition: Resolved - The company resolved the complaint issues. 1 - Company resolved BBB Definition: resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Additional Contact Information Additional Phone Numbers Tel: (770) 384-0089 Report as of June 12, 2008 Copyright?? 2008 BBB??, Inc. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report BBB Definition: Report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB. . As a matter of policy, BBB does not endorse any product, service or business. BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy. BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

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