What can I say about a place that looks so good' I can say that while the apartments themselves are pretty nice (a few problems, nothing major), the management staff onsite is completely CLUELESS!


Roughly two months ago, my roommate alerted me that he had lost his job and was moving back to San Diego, leaving me with $850/month rent. I called the management office before he left to find out what my options were, and they told me I had to pay a transfer fee (equal to a 80% 1 month's rent), lose my deposit and continue to pay rent until the apartment was rented. They also told me that I would have to wait until the end of the month 27 days before the paper work could be finish. (Yep no proration on my side) In any case, I did the paperwork, but was also told that I could stay in the apartment until it was rented. She also told me that someone would be in touch when the apartment needed to be shown, so that I would have time to pick up and clean, if necessary.


Here's the kicker. I hadn't received any phone calls about anyone being interested in seeing the apartment, and figured it was going to be on the market for awhile, so I contacted the office on to tell them I wanted to cancel my moveout/lease termination and would just finish out my lease. The next sentence out of her mouth about blew me away. They had already rented the apartment, and I had to be out the next week, no one had told me, Can you believe it!'!' No one even told me until I called. I was so pissed but relieved that my apartment would be rented. But it gets worse, if you can believe it. Not knowning whether or not the information I'd received that previous day was correct, I called again the next day, and she told me I had to be out by tomorrow!! Not next week because they needed 10 days or so to clean the apartment for the new renters - so I had ONE DAY to hire movers, rent a storage facility, and find someone to temporarily live with! And, on top of all of the rest of their idiocy and incompetancy, they wanted me to pay another months rent, and they would prorate it and refund the extra at the end of the month (minus any cleaning fees).

My theory is that they were just waiting for enough time to pass to rent the place out thus double dipping or stretching it out to get more money out of me.

So yep in total on top of the move out fee at 80% 1 months, I lost my deposit, Paid 3 extra months for them "to find a new tenant" . Plus one additional month minus cleaning. (remind you they already took my $400 deposit. Plus some free months of cable. Bringing my total over $4000 to break a lease. Ridiculous cause I ended up paying for the whole year.




I will never refer anyone to this apartment complex - and not because of the apartments. The apartments themselves are absolutely beautiful. It's the management that needs to take a training course in how to manage - and improve customer service.


The worst part of their incompetence is that I received a different story from THREE different people - no one knew what in the hell they were talking about. If I could have gotten a consistent story, I would have known what was expected of me, and wouldn't have had to leave in such haste.


I'm incredibly disappointed with my "SaddleBrook Experience."

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