I could NEVER get a hold of the managers EVER. When we had problems that needed to be fixed I had to leave a message and no one ever called back. When I finally got through the manager thought the problem had been taken care of. NOPE! That was 1 1/2 months later. I went through and did a very thorough inspection of the apartment before we moved in and wrote down everything that was wrong. When we moved out and finally go our deposit back, they withheld money for things that were already wrong with the apartment before we moved in. Very frustrating, but guess what, I can't get a hold of management to take care of this. The apartment was nice, but if anything goes wrong don't assume that manangement will be there to help...they're hardly ever in the office.

User Responses
From: cougarcourtapartments	Date: 03/26/2009
Our onsite office hours are 10am-2pm, just like it says on the door. Our main branch office is open 9am-5:30pm and has multiple incoming lines with multiple staff to answer phone calls. Our maintenance policies are to address them as quickly as they come up, so I find it hard to believe that anything went 1.5 months. If there is an issue with difference on a move in sheet, we're happy to address it and reimburse any wrongfully charged funds. Please call our main branch at (208)233-0740.

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