While the location is nice and certain of the staff are helpful (pool guard, landscaping, etc) the majority of the staff are inept. I have lived here for a year and a half. Every time I call the office, the staff answer after multiple rings, if at all, then are clueless about how to respond to my requests.

MOST IMPORTANTLY, they never told me how the utility billing works. They gave me general averages to expect, but never indicated that I would be splitting the entire building's bill with my neighbors based on square footage, and paying their management company extra money each month as a "processing fee". Thus, the neighbor across the hall who has 2 kids and keeps their apartment at 95 during the winter is not paying his full bill, I am helping to heat his kids even though my apartment is kept at 72.

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