Stonebridge Village
600 West Rand Road, Arlington Heights, IL 60004
847-394-3434  WEBSITE save favorite
AVERAGE RATING
recommended by:
59%

overall rating:
3.5
4.0
4.03 Parking:
3.5
3.51 Maintenance:
3.3
3.31 Construction:
3.4
3.43 Noise:
3.6
3.57 Grounds:
3.8
3.83 Safety:
2.8
2.83 Office Staff:
< | >

Not in tune with current day needs

From: -Anonymous-
Date posted: 10/18/2003
Years at this apartment: 2003 - 2003
 
I was made to believe by the management that I could get high speed internet in my apartment, and a satellite dish access.

Believing their "smart" talk, I signed a lease. Later on, I realized that I could not get high speed internet through cable, and the only option is expensive dish based high speed connections. Also my Dish Network satellite cannot receive the signal because of a huge tree blocking the view to the satellite! When I confronted them, their response was "we never told you it is available in your aparment, nor did we commit anything in the lease".

Also have a toilet that routinely gets clogged, with the maintainence guy being called every other week to clear it up (he is kind enough to suggest that you buy a plunger and do that job yourself everytime!).

The cable provider is TVMAX who probably gets signals through a satellite and relays it through a cable (!). During rainy/stormy days, you see a message from the cable provider on the screen that reads: "Attempting to acquire satellite signal!". There is no internet option through cable. Am exploring options to see if the management has the right to limit which cable company I can choose (I am stuck with TVMAX, and cannot go with Comcast because the management has a lease agreement with TVMAX - something that?s not disclosed in the lease).

A set of management staff who have good training in making you believe on non-existent options, get you to sign a lease, and then wash their hands off later when confronted with drawbacks.

I would not recommend this complex to anyone.

Recommended: NO
Overall Rating
2 out of 5
Parking:
3 of 5
Maintenance:
2 of 5
Construction: 2 of 5
Noise:
3 of 5
Grounds: 3 of 5
Safety: 3 of 5
Office Staff:
1 of 5
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