I was a resident of TangleWood Apt untill May. The first three months of the servicewas good after that they started behaving like "Hey you signed up for the lease so you gotta stay whatever we do" Initially the would work on the work requests, as time passed by they would not not care about them. I asked them to fix the dish washer (all the wooden cullinary stuff in the dishwasher were spoiled because of mold), cracked roof 4- 5 times but they never did.


Finally I moved out of the apartment (Thank God!!). I had a deposit of $740 on the apartment and I paid $400 for lease breakage insurance. When I went to the leasing office telling them that I will be moving out and I would like break the lease as I had the lease breakage insurance. They came back to me saying that I never had lease breakage insurance ( I was dumbstuck, as I had $400 for the insurance and $15 on top of my rent every month to maintain the insurance). After couple of days of calls, personal meetings with the leasing office, my headache for those two days we came to the conclusion that I had the insurance and they (leasing office) did not enter that in their records (sloppy work'').

Recently they rennovated the leasing office, gave me the new laundry card and access card to GYM. In the last month of my stay at the apartment I was travelling between two cities that are 250 miles apart and to be extra cautious I dropped the laundry card and access card in the leasing office drop box two weeks before I move out as I did not want to loose them or misplace them and be charged $70 $50 for them by agreement. A day after I dropped the laundry card and access card I called the leasing office from the other city to make sure that they received them and I was told they received them. After vaccating the apartment two weeks later I asked them for my deposit money ($740). They told me that they did not receive the laundry card and access card and they charged me $70 $50 for them. I kept telling them that I dropped them in the drop box and they they say they did'nt. I told them that I spoke to the person "Debi" the day after I dropped them and they ask me to call back as Debi was not in office. Unfortunately everytime I call them either Debi is on property or out of office. If the leasing office staff and myself were to take a lie detector test I am sure that the leasing office would fail.



As the matter is unresolved yet I am trying to approach Better Business Bureau for this.

If you are looking for cheap apartments, good service changing to bad as time passes by, misleading management please choose Tanglewood Apartments at your own risk. Be extremely carefull with the management with respect to documents that you sign or they give you (they have the special knack of misleading the residents because they do not maintain records properly or may be they are more interested in those extra bucks that they can rip off)

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