UPDATE: After contacting Avalon Bay Customer Service and the CEO of Avalon Bay, both by phone and mail, I am happy to say that the company acknowledged my initial dissatisfaction and they truly listened to my concerns regarding ways in which they could improve the move out process and deposit return for current/future residents. They made me "whole" as far as refunding my security deposit and sent me a letter of apology (and flowers) which I greatly appreciated. I have removed the review I previously posted and wanted to let everyone know. Thank you very much Avalon!!

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