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Buyers in the West Tower Watch Out
From:
-Anonymous-
Date posted:
1/19/2007
Years at this apartment:
2006
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2007
A warranty is only as good as the people standing behind it!
I purchased a unit in the West Tower. Only when I moved the furniture in did I notice that there were significant floor leveling problems. Over the space of 7 feet, I had to pick up the wall unit 2-1/2 inches on one end to level it out.
Terrapin's Grand Plaza Tower had given a warranty that any defects in the Unit due to faulty construction and/or defective materials would be corrected; also the Unit was warranted to have been constructed in a good and workmanlike manner and that they would repair any item not so constructed. The floor was like a bath tub and it took $12K to level out the floor which also required the bath and kitchen to be retiled.
Terrapin and their Grand Plaza representatives who are much the same refused to honor the warranty to level the floor or even give me a place to move to or store my furniture unless I waived the warranties in the contract. I'm out about $12k addressing this matter.
I think the location and facility is great, but a former tenants observation about the beggars in front of the Jewel store, the shoddy and variable internet service by N-Net blaming my computer for their problems which caused me to hire a specialist to prove they were the cause of the problem, and the gym machines and T-V's that are frequently out of service on an extended basis are correct complaints
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