River North Park
  (formerly Orleans Court)

Formerly Managed From: -Anonymous- Date posted: 7/15/2007 Years at this apartment: 2003 - 2007   I have lived in this building for the last four years and it was great until Waterton bought it out. I really have to question an appartment building that cannot keep their management staff. They have gone through not 1, but 2 leasing managers. When Waterton bought out the building, the previous leasing manager stayed with the previous company. They then bought in ---- who had over 20 years experience as a leasing manager, but choose to leave after a month. ---- was the next manager. She was only with the company for a few months, but left after the fire. Yes, I said fire. There was a fire in the building on the 22nd floor. I live on this floor and no fire alarms went off. The building tried to say that this was because they have a 'no panic system'. Less than two weeks after the fire, the smoke alarm in my unti went off. After 10mins, I called down to the doorman's desk to have him shut it off and there was no answer. I had to wait a few more minutes before calling down again to finally get it shut off. In a 'no panic system', they are required to have someone go check on the unit in question within less than 5 minutes. My alarm went off for almost 15mins and no one did anything. The leasing office is completely incompetent. I used to pay my rent on the website, but they had a glitch which started in January. It took them three weeks to pull the funds from my account and against my bank's advice they wanted me to pay them again. Even though I had printed the receipt from their site, I had the emailed recipt, and I had documentation from my bank that they had a hold on the funds. -----, the assistant leasing manager, has decided that I am responsible for the late fees. I made the mistake of paying again online in February and the same thing happened. I have since then paid my rent by cashier's checks from my bank, but that has not fixed the problem. Luckily, I had learned my lesson in dealing with -----, so when I went to hand him the check I asked him to copy it and sign it received. When the check came up missing, ----- said that I forged his signature. I agree with the previous comments about the doormen ------ and -----. I also want to add ----- to the good list. They are great!! They will help with packages, always have a smile and just seem to be in a good mood. ----- is another story. He is rude, lazy, and just an -------. I have walked through the lobby on more than one occasion loaded down with bags and ----- will stand in front of the door and just hit the buzzed to unlcok it not even attempting to open it. He is also racist. Whenever a have a guest comes over that is a black male, he will ask them for ID. This is against policy and he does not do it with any of my other guests. When I moved in this building was great to live it. I love the loaction. The staff was great. The doormen were always friendly and willing to go that extra step. Since Waterton has bought the building it's not like that anymore. And Waterton's only response to any of the tenants' concerns is not to take or response to phone calls or emails or letters.

Recommended: NO Overall Rating

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