#14,582 #2 #229

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Willow Crossing

1031 Charlela Lane, Elk Grove Village, IL 60007
(113 Reviews)
$1,481 - $2,722/mo
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Floor Plans & Pricing

1 Bedroom

Lily

1 Bed, 1 Bath | 700 sq. ft.

$1,501 - $2,178

9 Available Units

See Floor Plan Details

Daisy

1 Bed, 1 Bath | 700 sq. ft.

$1,481 - $2,058

4 Available Units

See Floor Plan Details

Clover

1 Bed, 1 Bath | 700 sq. ft.

$1,526 - $2,189

1 Available Unit

See Floor Plan Details

2 Bedrooms

Magnolia

2 Beds, 1.2 Baths | 1,000 sq. ft.

$1,886 - $2,722

13 Available Units

See Floor Plan Details

Violet

2 Beds, 1.2 Baths | 980 sq. ft.

$1,885 - $2,721

3 Available Units

See Floor Plan Details

3 Bedrooms

Primrose

3 Beds, 2 Baths | 1,200 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D
D

Renter Ratings

D-

Review Ratings

Noise

1.0

Grounds

1.0

Safety

1.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

1.0

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Managerā€™s Review Engagement

A+

Percentage of reviews responded to

100.00%

Managerā€™s Review Reply Time

B-

Average time to respond to reviews

26 days

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Willow Crossing Reviews

(113)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Julie_S720

Resident ā€¢ 2012 - 2022

3/28/2023

Horrible place

Horrible place to live. I left my boyfriend because of this terrible place. There is so much mold all over the building. It's extremely noisy. I remember hearing random gun shots when I lived there. Gross dangerous place to live..ā€¦Ā See More >
    Manager

    4/23/2023

    Willow Crossing
    Hi Julie, Are you sure you have the correct community? We have a great relationship with the Elk Grove Village police department and if there were gunshots on the property, we would have been notified. Also, our buildings are concrete construction and have only received a handful of noise complaints in the 5 years since we took over the management. If so, we would love to discuss these issues in greater detail and encourage you to contact the office at 847-895-1200. We are here to help.
    Review Author Icon

    Reinaa

    Resident ā€¢ 2013 - 2021

    10/22/2021

    They keep the hallways clean and vacuumed ...garage is clean and safe and the office team is the Best ..Helen the manager is friendly and easy to talk with and all the team is helpful and kind. They keep to Covid rules community wide andā€¦Ā See More >
      Manager

      10/26/2021

      Willow Crossing
      Hello Reinaa, we appreciate the time you took to give us 5-stars! It's great to know that we were able to provide you with the highest levels of service. We'll be sure to share your experience with the rest of our team members as inspiration! We're here for you anytime and hope you continue to call WIllow Crossing your home for years to come.
      Review Author Icon

      anonymous

      Resident ā€¢ 2020 - 2021

      2/17/2021

      The amount of issues I had living here is ridiculous. First of the property is very noisy. Kids and teenagers running around constantly. People are blowing off fireworks in the middle of the night on random days, it got to the point where one ofā€¦Ā See More >
        Manager

        2/19/2021

        Willow Crossing
        Hi Anonymous, thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve our residents. We would love the opportunity to discuss these issues in greater detail and encourage you to contact the office at 847-895-1200.
        Review Author Icon

        aasquith

        Resident ā€¢ 2018 - 2020

        11/10/2020

        Where to start. When I looked into the apartment in 2018 it was great. Only hicupp I encountered was the person giving me the tour said all utilities besides electric would be $25-45/month but she has NEVER seen it go over $45. Well since monthā€¦Ā See More >
          Manager

          11/11/2020

          Willow Crossing
          Hi Aaron, thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you had with us were not to your satisfaction and assure you that it is not the level of service we strive to provide. Please stop by the office or call us at 847-895-1200. We look forward to working toward a solution and are here to help!
          Review Author Icon

          anonymous

          Resident ā€¢ 2018 - 2020

          9/15/2020

          First the company has fake online reviews to bolster their rating and you can tell by how quickly a 5 star rating is posted immediately after a negative review. Second, when talking to Jim the manager it is readily apparent management spends your rent moneyā€¦Ā See More >
            Manager

            9/16/2020

            Willow Crossing
            Hi Matt, thank you for your review. We are sorry that your experience has been less than exceptional. We want to make sure any concerns you have are addressed and would love the opportunity to discuss these items with you. Please contact us at 847-895-1200, so we can set up a time to meet that best works for your schedule. Again, thank you for your feedback and we hope to improve your experience at Willow Crossing.
            Review Author Icon

            Julia_H115

            Resident ā€¢ 2020

            8/6/2020

            The community events hosted by the Community Life Team (Cliff and Crystal) are always a blast! They're an easy way to meet and get to know some of your neighbors. They've had a karaoke night, pizza night, bonfire, and outdoor movie nights. The hosts alwaysā€¦Ā See More >
              Manager

              12/8/2021

              Willow Crossing
              Hi Julia, thank you so much for your kind words and for taking the time to share your experience with us. We are so pleased to learn you have been enjoying our community events. We agree, Crystal and Clifton do an amazing job of planning the events and is a great way to meet your neighbors. We hope you continue to call Willow Crossing your home for years to come.
              Review Author Icon

              anonymous

              Resident ā€¢ 2020

              7/26/2020

              I am a current resident and I would not recommend this place! Although I haven't been here a year yet, I will not be renewing it the lease. There is dog feces all over the grass and in the dog park, residents don't pick upā€¦Ā See More >
                Manager

                7/27/2020

                Willow Crossing
                Thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you had with us were not to your satisfaction and assure you that it is not the level of service we strive to provide. Please stop by the office or call us at 847-895-1200. We look forward to working toward a solution and are here to help!
                Review Author Icon

                anonymous

                Resident ā€¢ 2017 - 2020

                5/14/2020

                We haven't had a great experience living here. The already expensive rent has gone up twice. The so-called "amenities" are nonexistent. They have two pools, but the second one hasn't been open in two years and the other has odd hours. It's an old propertyā€¦Ā See More >
                  Manager

                  5/14/2020

                  Willow Crossing
                  Thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you had with us were not to your satisfaction and assure you that it is not the level of service we strive to provide. Please stop by the office or call us at 847-895-1200. We look forward to working toward a solution and are here to help!
                  Review Author Icon

                  QTEST1

                  Resident ā€¢ 2019 - 2020

                  3/7/2020

                  I have only been living here since July 2019. At first when I moved in I was very dissatisfied with the flooring condition of my apartment (carpet needed to be replaced) and the lingering order from the carpet. However, I must say that management wasā€¦Ā See More >
                    Manager

                    3/10/2020

                    Willow Crossing
                    Thank you for taking the time to share your experience at Willow Crossing. We pride ourselves on taking great care of our residents, and we are pleased to learn that we have provided you with the level of service that you deserve.
                    Review Author Icon

                    Mkrinder56

                    Resident ā€¢ 2020

                    1/18/2020

                    I have been a resident of Willow Crossing Apartments for 8 years. Below is an example if my experience: This morning I woke up to our winter wonderland outside. I noticed that the parking lots had been cleaned but the front entrance to the buildingā€¦Ā See More >
                      Manager

                      1/21/2020

                      Willow Crossing
                      Thank you so much for your kind words. We pride ourselves on taking great care of our residents, and we are pleased to learn that we have provided you with the level of service that you deserve. We take all feedback seriously and use it as a chance to learn how to better serve you.
                      Review Author Icon

                      anonymous

                      Resident ā€¢ 2019 - 2020

                      1/2/2020

                      my vehicle was vandalized in the garage while i was at work. i reported it to the police. now management enters my unit when I am not home and moves my things around. Now i reported them for breaking and entering. STAY AWAY from thisā€¦Ā See More >
                        Manager

                        1/9/2020

                        Willow Crossing
                        Hi Anonymous, thank you for sharing your experience with us. We take all feedback seriously and use it as a chance to learn how to better serve you. Additionally, we apologize if the experiences you had with us were not to your satisfaction and assure you that it is not the level of service we strive to provide. Please stop by the office or call us at 847-895-1200. We look forward to working toward a solution and are here to help!
                        Review Author Icon

                        anonymous

                        Resident ā€¢ 2016 - 2018

                        1/22/2019

                        I lived at Willow Crossings, the overall rating is bad. Let me give you all the facts. Fact one the day I moved in roaches all over the kitchen I had to report it to the office, it took them a week to come andā€¦Ā See More >
                          Manager

                          1/24/2019

                          Willow Crossing
                          Hi, we appreciate you taking the time to share this feedback with us. The team at Willow Crossing and take our reviews very seriously. We are under new management, and committed to creating an exceptional living environment for our residents. If you are willing, please reach out to us at (847) 895-1200 to discuss this further. Again, thank you for your feedback and are sorry you had an unpleasant experience with the prior ownership.
                          Review Author Icon

                          dinabukvaric

                          Resident ā€¢ 2016 - 2018

                          10/30/2018

                          My boyfriend and are current residences, we have live there for 2 years and our lease was supposed to expire on 10/10/18. We did not receive a letter for renewal like last year and were debating if we were going to stay or not. Itā€¦Ā See More >
                            Manager

                            11/2/2018

                            Willow Crossing
                            Hi Dina, We appreciate you taking the time to share this feedback with us. We are under new management and the team at Willow Crossing takes our reviews very seriously. Unfortunately, I was unavailable to speak with Nick personally when he stopped by yesterday, but was able to connect with him today. We had a great conversation, were able to address any concerns and agreed to mutual resolution.
                            Review Author Icon

                            Sesarina_A

                            Resident ā€¢ 2017 - 2018

                            8/5/2018

                            I have been living here for almost 1 year, and love my 1 bedroom apartment, I can't hear my neighbors, I never seen any bugs, my apartment is very clean. I only wish with the new management is a few changes, 1. no one picksā€¦Ā See More >
                              Manager

                              8/22/2018

                              Willow Crossing
                              Hi Sesarina, thank you so much for your kind words and suggestions. We are under new management and pride ourselves on taking great care of our residents. We take all feedback seriously and use it as a chance to learn how to better serve you.
                              Review Author Icon

                              yogeeta

                              prospective ā€¢ Visited 2018

                              7/3/2018

                              I am an immigrant in between work visa transitions. At each rental I went I explained my visa situation and an important factor for me was the buyout\breakage terms, since if my visa doesn't get picked in the H1B lottery then I might need toā€¦Ā See More >
                                Review Author Icon

                                anonymous

                                Resident ā€¢ 2015 - 2017

                                9/14/2017

                                No maintenance .no s

                                  Manager

                                  10/9/2017

                                  Willow Crossing
                                  Thank you for your review. We would like to invite you to visit our management office so that we may discuss your concerns regarding maintenance. Please contact us at 847.895.1200 or WillowCrossing@SteadfastLiving.com so we can set up a time to meet that best works for you. Again, we thank you for your feedback and we hope to have the opportunity to improve your experience.
                                  Review Author Icon

                                  anonymous

                                  Resident ā€¢ 2015 - 2017

                                  8/5/2017

                                  Would definitely NOT recommend this place!!!! Lived there for a yr so glad I moved out best decision ever these apartments are full of mold my 9 month old baby was sick for months I developed allergies that I've never had before this place is grossā€¦Ā See More >
                                    Manager

                                    8/14/2017

                                    Willow Crossing
                                    Thank you for your feedback. We are sorry to hear that your experience has not been a positive one. We would love the chance to speak with you directly and see what areas we can improve on. Please contact us at 847.895.1200 or WillowCrossing@SteadfastLiving.com so we can set up a time to meet that best works for you. Again, we thank you for your feedback and we hope to speak with you soon.
                                    Review Author Icon

                                    anonymous

                                    Resident ā€¢ 1993 - 2017

                                    5/9/2017

                                    Getting way to expensive for the value. No regular upgrades on older apartments. Every is charged for pet owners who do not cleanup after their animals. Money could be saved by eliminating the one room with exercise equipment. And there are plentyā€¦Ā See More >
                                      Review Author Icon

                                      Just.J

                                      Resident ā€¢ 2014 - 2017

                                      3/19/2017

                                      If I had a week I wouldn't have time to list the issues with this dump. Luxury living is laughable. Pictures on website do not even come close to the real deal. See my LEASE rental letter (photo) for 2017, speaks louder thanā€¦Ā See More >
                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2016 - 2017

                                        1/27/2017

                                        If you like seeing dog feces, open trash, and litter all over the grounds, this is the place for you! You had also better be a handyman, as maintenance does not believe in one call resolutions. This place has also been reported toā€¦Ā See More >
                                          Manager

                                          1/30/2017

                                          Willow Crossing
                                          Thank you for your review. We are sorry that your experience has been less than exceptional. We want to make sure any concerns you have are addressed and would love the opportunity to discuss these items with you. Please contact us at 847.895.1200 or WillowCrossing@SteadfastLiving.com so we can set up a time to meet that best works for your schedule. Again, thank you for your feedback and we hope to improve your experience at Willow Crossing.
                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2016 - 2017

                                          1/10/2017

                                          This is the worst management system that I have ever seen. It's a complete rip off. They over charge on the utilities and add on all different types off fees that make no sense. The girls in the office are completely useless, no one knowsā€¦Ā See More >
                                            Manager

                                            1/11/2017

                                            Willow Crossing
                                            Thank you for your review. We are sorry that we have not put our best foot forward. We want to make sure any concerns you have are addressed and would love the opportunity to discuss these items with you. Please contact us at 847.895.1200 or WillowCrossing@SteadfastLiving.com so we can set up a time to meet that best works for your schedule. Again, we thank you for your feedback and hope to improve your experience at Willow Crossing.
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2015 - 2016

                                            8/22/2016

                                            this is the worst place to live - 0 STARS!

                                              Review Author Icon

                                              Turnpike1710

                                              Resident ā€¢ 2010 - 2016

                                              8/21/2016

                                              dogs, dogs, dogs. if your single without a dog or kids go elsewhere. the noise and lack of respect for quiet drive you nuts. dogs bark all day long and stink up the hallways. don't get a unit faceing the parking lot. Uber and otherā€¦Ā See More >
                                                Review Author Icon

                                                kathyrhine

                                                Resident ā€¢ 2013 - 2016

                                                8/20/2016

                                                I was fairly happy here until a new manager and fire that she was unprepared for happened. There was a fire in the empty apt. across from me. She was rude and mean to the residents seeking help. That fire was onā€¦Ā See More >
                                                  Review Author Icon

                                                  anonymous

                                                  Resident ā€¢ 2013 - 2016

                                                  8/11/2016

                                                  do not work with girl ----- she is loud and rude she would not stop yelling about my dog- ---- is ok, doesn't know the rules or fees and kept asking manager. overall ok staff is always different every time i go in office, someā€¦Ā See More >

                                                    Features & Amenities

                                                    Pets
                                                    • Dogs Allowed
                                                      Comments: Willow Crossing welcomes both cats and dogs. Please call for details regarding size or breed limitations.
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Comments: Willow Crossing welcomes both cats and dogs. Please call for details regarding size or breed limitations.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Maintenance Guarantee
                                                    • 24-Hour Package Receiving Room
                                                    • Balcony or Patio
                                                    • Black Slate Appliance Package
                                                    • Business Center
                                                    • Ceramic Tile Shower
                                                    • Complimentary Extra Storage Spaces
                                                    • Convenient to Woodfield Mall
                                                    • Easy Access to I-90 and I-355
                                                    • Faux Wood Blinds
                                                    • Fitness Center
                                                    • Framed Mirror
                                                    • Furnished Apartments Through Court
                                                    • Hardwood Style Flooring
                                                    • IREM Certified Sustainable Community
                                                    • Lawn Games and Bocce Ball Areas
                                                    • On-site Pet Wash Station
                                                    • Outdoor Fireplace with Pond Views
                                                    • Outdoor Games
                                                    • Pet-Friendly Community with On-site Dog Park
                                                    • Playground
                                                    • Pool
                                                    • Premium Cabinetry
                                                    • Premium Countertops
                                                    • Premium Lighting Fixtures
                                                    • Redesigned Clubhouse
                                                    • Renovated Apartment Homes
                                                    • School District #211 and #59
                                                    • Spacious Floor Plans
                                                    • Two Gourmet Grilling Areas
                                                    • Volleyball Court
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                                                    Leasing

                                                    Wrapped in a lush and green landscape, Willow Crossing offers one, two, and three-bedroom apartments in a comfortable and unique setting. Enjoy gourmet kitchens with stainless steel appliances and a separate dining nook. The high ceilings and private balcony or patio further enhance your lifestyle. You'll love lounging by the pool or breaking a sweat in the fitness center. The on-site dog park keeps your furry friend healthy and happy while the children's playground and resident clubhouse are the perfect place to get to know your community better. Conveniently located near I-290, I-355 and Route 53. Fun and entertainment is just steps away with the nearby Medinah Country Club, Woodfield Mall, and the Arlington Racetrack and Busse Woods Forest Preserve. Plus, we offer furnished apartment homes to simplify your move. Contact us today to schedule your personalized tour of Willow Crossing! Creatively Managed by Marquette Management
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                                                    Office Hours

                                                    • Sunday: 12:00 PM - 05:00 PM
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Marquette Management

                                                    D+
                                                    D+
                                                    Communities
                                                    46

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 113 number of votes by renters, Willow Crossing is currently rated 2.6 out of 5 stars.
                                                    Willow Crossing is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    Willow Crossing is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    Willow Crossing is rated 1/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    Willow Crossing is rated 1/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    Willow Crossing is rated 1/5 stars in our renters neighborhood survey, which is considered poor. The complex is located in a very undesirable and unsafe neighborhood with limited or no access to local attractions and services.
                                                    Willow Crossing is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    Managers have replied within 26 days to their community reviews in the past year.
                                                    Marquette Management
                                                    Dogs Allowed
                                                    Comments: Willow Crossing welcomes both cats and dogs. Please call for details regarding size or breed limitations.
                                                    Cats Allowed
                                                    Comments: Willow Crossing welcomes both cats and dogs. Please call for details regarding size or breed limitations.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1.2 Baths
                                                    3 Beds, 2 Baths

                                                    Check Availability

                                                    Willow Crossing

                                                    March 2024

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                                                    Willow Crossing is a 700 - 1,200 sq. ft. apartment in Elk Grove Village in zip code 60007. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,481 - $2,722. Nearby cities include Waterman, Cortland, De Kalb, DeKalb, and Sycamore.

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