I would like to start off with the good points.


There are alot of good people living in this community. I never had any problems with other tenants.


The Highschool and Jr High are both excellent schools.


I loved the view of the Golf course.


It was sometimes a bit noisy, but mostly just the noise from day to day life.


For example, I could hear neighbors coughing, talking, alarm clocks, and going to the bathroom etc..


I lived here nearly 2-1/2 years always paid my rent on time gave proper notice when I went to month to month tenancy and before I moved I gave the standard notice to vacate along with our new address and a phone number we can always be reached at.


2 weeks after we moved I received 2 identical bills from Equity Residentials collections department stating we owed them almost 1000.00 and the amount is past due! They also stated on the bill do not contact Glenlake Club call their Plano Texas collections office. They did not list the damages and cost to fix each one, just the amount owed.


My husband called the number on the bill and left a message that day.


The next day I got a call from them. I told him (Tim) that we only received a bill and no list of what we were being charged for.He said he had the list in front of him, So he started mumbling some of the charges most of which were innacurate, For example; I asked which door was damaged and so on and he said the list did not state that. I asked him if he would send me a copy of the list and was told he would get that in the mail to me that day. He proceeds to tell me If you give me a credit card number I will take off 180.00 today.I asked could I just send a check' He said not for the reduced amount. I told him I needed to contact my husband first. Tim then tells me if I dont get a call back from you today by 3:00 p.m. then the deal is off.


After speaking with my husband we decided to wait for the list.


Next day; Tim from Equity Residential calls and wants to know why I didnt call back. I told him we decided to wait for the list. I asked did you mail the list' He said no, Ill get that out to you today.


I get a call the next day about the bill. He said these charges are valid. I told him that I didnt see how they could be since I dont even know what we are being charged for without seeing that list. I proceeded to tell him that it was Illinois state law within 30 days after tenancy ends landlords are required to send a list of damages and charges and list each item individually with what it cost to repair along with copies of receipts attached. He laughed , receipts!


He then starts spouting off that they mailed me the list of damages 10 days after we moved out and we do that to protect the company from people like you! He then tells me he doesnt appreciate the way I have talked to him.( I never once talked to him in a disrespectful manner) I told him I didnt appreciate being harrassed either and stop calling me. I again told him we never received the list and asked if I needed to send him a request for the list certified mail' He said go ahead and while you are at it include a self addressed envelope so I know we have your correct address. I about hit the roof, my correct address! Our new address was given to them 40 days before we moved with our 30 day notice,and in every phone conversation with him. So I just told him its the same as it was when you mailed all of these bills.


The phone calls stopped for a few days but resumed he is now having an affair with my answering machine.


I finally received the list of innacuracies and overcharges. 2 from Equity and 1 from Glenlake Club more than 35 days after we moved! Dates on the lists are innacurate and also the amounts no receipts or copies attached.


I feel they are getting ready to take us to court. It has been extremely nerve wrecking experience with these people.


If you are about to move into or even currently live in one of their properties read further...


Anything you sign make sure they sign and get copies with their signatures, this includes move in check lists, leases, notices to vacate. Do not give them anything without getting a copy immediately, not posted on your door or shoved under your door, make them place the copies in your hands. I was told I would receive copies of these things and never did or the ones I did receive did not have signatures.


Any innacurate notices you get stating for example "You are late on your rent" or "You have not paid the correct amount".


Take these into the office immediately and demand a correction in writing.


Know your rights as a renter in Illinois. Visit some of the Illinois legal websites, just search for these terms:


Illinois Security Deposit Act


Illinois Security Deposit Interest Act



Thank you.

User Responses
From: eme1677	Date: 04/01/2006
Thank you! Great advice. We completely agree that their business practices are suspect. Please, people, watch out for yourself.

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