Ok I know that my title is a little degrading of the residents at Lakeside apartments but, there is something very common amongst the tenants and the office staff there. I know not everyone there is ignorant, disrespectful, sly, or lacking i the brain power dept. but I can remember a unch of them.
1. the neighbor that let their dog run free and jump on anyone that was in hearing/seeing ditance
2. neighbors moving furniture at midnight with out prior notification to the tenants underneath them or sleeping ten feet from the running truck.
3. neighbors who let their children run around and throw rocks at other tenants dogs that are sitting outside on a leash, while the parents can see them.
4. office staff that will take your complaints and not even enter them into the little sheet of paper that is in every tenants file for when they communicate with residents. I had complained about those neighbors moving in at midnight and there flip flops at 2 am upstairs every night at least 4 times. (they set mine in front of me I saw the sheet was empty)
***PROOF THAT THEY ARE NOT LOOKING FOR SOLUTIONS ON HOW TO MAKE THINGS BETTER FOR YOU, JUST HOW TO MAKE YOU GET OUT OF THEIR HAIR.***
5. The office staff doesn't even know why they are charging certain 'fees'. ( I told them I was not going to renew my lease about 14 days before my lease ended. The lease say you have to give a 60 day notice. I was told I would be charged a $1220 'fee' for not giving this notice. I asked an employee why am I being charged this fee, she grabbed my file with the lease and set it in front of me and pointed at the re let fee (which only applies if you terminate early) and I said tat doesn't sound right at all. So she said let me get someone to help you with that. So she got someone that sits in the -------------------------- --------------------------, (this is when I saw my file reflecting no contact between them and I. This lady (I wish I could share her name) was the rudest lady made me seam like I was the most ignorant person for not understanding why they were charging me a fee. after I suggested that the fee was actually rent to fulfill a 60 day notice she agreed that was the 'fee'. Knowing that I paying for an extended lease I suggested that I should still have access to this apartment that I am paying for. RIGHT'''
She scoffed and said she had to see if the unit was already leased if it was then I couldn't have it if it wasn't then I could.
Well she came back and said that it was already rented so I would be paying rent for an apartment I would not be using. HUH'''

REMEDY
1. Attorney
2. Complained to customer service
3. Filed Better Business Bureau Complaint

COMPLAINT ACTIVITY REPORT Case # 75090774 BBB Serving Denver/Boulder

Consumer Info: Business Info: Aimco
Lake Valley Drive
LISLE, IL 60532
303 224-7941


Location Involved: (Same as above)

Consumer's Original Complaint :
I have been a resident of this property in Lisle IL called Lakeside Apartments owned by AIMCO. I have been here for a year being a very respectful resident. I had planned on renewing up until a resident moved in who was very disrespectful of my living conditions. They are very nosey at about 2 AM which is waking me up and causing m productivity to decline at work. I have spoken to the ------------------- and left messages as this was happening. Then the tenant began moving in more furniture at midnight and I called the police. When I went in to the leasing office the leasing consultant told me that they did not want to talk to the tenant and that I should give them time to "fit in". After that it was apparent that I was not going to have any kind of pleasant living environment that they often referred to. So now that I decided to not renew I am past the 60 day notice that they require before vacating and they will be charging me with a $1220 fee. note that the incident with the tenant started after the 60 day timeframe had been past. When I spoke with AIMCO customer service they stated that since the property manger did not know about this incident they cannot waive the fee. I do not believe I should be charged for the employee's incompetence in handling this matter. if that employee is able to decide that they will not inform their manager then they should absorb the responsibility of this fee. Further more I do believe that my complaint was brought to her attention because I asked the employee to tell her and she said that she would.... I do not know if this is a bold face lie or not.
DesiredSettlementID: Other (requires explanation)
Product_Or_Service: Rental Property


Consumer's Desired Resolution:
I do not believe I should pay this fee. I do think they should pay for any expense I have to py for this short notice move. movers, rental truck, apartment application fees, pro rated rent.

BBB Processing

08/2 xxx xxx Case Received by BBB
08/2 xxx xxx Case Reviewed by BBB
08/2 xxxxxx Send Acknowledgement to Consumer
08/2 xxx EMAIL Notify Business of Dispute
08/2 xxx xxx RECEIVE BUSINESS RESPONSE : Contact Name and Title:
Contact Phone:
Contact Email: @aimco.com
Good afternoon.
Aimco's Resident Relations Department will be partnering with Area Management in order to resolve your concern. Once resolution has been reached we will update you in regards to the outcome.
Sincerely,

08/2 xxx EMAIL Forward Business response to Consumer
08/2 xxx BBB BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.)
I was able to hire an attorney to help me understand the fee I was being charged, since your employee all of your employees at the Lakeside Apartments Lisle IL could not/ would not. It turns out that the "Fee" was not a fee and was actually the cost of renting the unit for month to fulfill the 60 day notice of vacate requirement. When I informed the employee that I should have access to this apartment if I am forced to rent the unit for an extended period she said that she had to check to see if it was already leased. She returned to me five min. later and told me it was leased already. I asked for proof and she said she could not provide that information.

User Responses
From: Anonymous	Date: 08/28/2009
You're right; even if they have the legal authority to force you to comply with the 60-days notice (what does your attorney have to say bout that?), they have no grounds to make you pay rent for a unit they will deny you access to.
From: Anonymous	Date: 08/29/2009
well you obviously have an issue w/ your neighbors...which I can understand....but you complaint about the late notice is dumb....what is the purpose of requiring a notice if they cant hold you to some type of penalty for not adhering to what a contract had been agreed upon...In that case lets just allow everyone to move out when ever they feel like it! I sorry but I have to defend them on this one....Face it.... when it comes to a signed contract you have to abide to it....otherwise there wouldn't be a contract....
From: Anonymous	Date: 09/15/2009
When you sign your lease it lets you know about the late notice.... If your so smart you should know how to read right... You sound very rude and maybe that's why you could'nt get along with your neighbors.

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