I have lived here at Naperville for 3 years. I just read the other reviews. Does not sound like the staff I know in the office. I recently had to pay my rent late. Did I like the late fees NO; however, what company doesn't have late fees' I spoke with the manager Sandi who explained why she could not wave the fees. She explained that if she did it for me than what about all the other residents she wasn't able to wave the fees for. Did I like her decision no but I signed the lease agreeing to the fees.
I sleep better at night knowing I am being treated the same as everyone else.
The maintenance staff is great. I had asked the maintenance manager to hang a picture for me after he completed a work order, without question he hung the picture and did a few other items I asked him to help me with.
It sounds like to me that the people writing the bad reviews did not read their lease and do you really think they charged someone for Carpet that didn't need to get replaced "No" I think they are a big enough company not to do things like that and if they did I think the person who wrote that review would have reported on his law suit by now.
As to the police cars, I live next to an officer he told me they all just completed school and was recommended to this cpmplex.
Makes you think if there was so much crime. Why would they pick this complex'

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