The Candles Apartments
#13,824 #3 #202

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The Candles Apartments

9 Candlelight Drive , Springfield, IL 62704
(223 Reviews)
$925 - $1,542/mo
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Move-In Specials

Great March Rates - Contact us today about our current leasing specials!

Floor Plans & Pricing

1 Bedroom

A1

1 Bed, 1 Bath | 800 sq. ft.

$925 - $1,345

5 Available Units

See Floor Plan Details

2 Bedrooms

B1

2 Beds, 1.5 Baths | 960 sq. ft.

$961 - $1,542

5 Available Units

See Floor Plan Details

3 Bedrooms

C1

3 Beds, 2 Baths | 1,160 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFactsā„¢

Community epIQ Grade

D+
D+

Renter Ratings

C

Review Ratings

Noise

3.3

Grounds

3.5

Safety

2.3

Office Staff

2.0

Maintenance

2.0

Neighborhood

3.5

Survey Ratings

SatisFactsā„¢ Tour Survey

SatisFactsā„¢ Move-In Survey

SatisFactsā„¢ Maintenance Survey

SatisFactsā„¢ Renewal Survey

Review Count

C

Number of reviews in the past 365 days

4

Managerā€™s Review Engagement

F

Percentage of reviews responded to

0.00%

Managerā€™s Review Reply Time

F

Average time to respond to reviews

N/A

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The Candles Apartments Reviews

(222)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Victor Torrence_Y

Resident ā€¢ 2008 - 2023

12/13/2023

This is a great place to call home!!

Great location, well kept and peaceful community! The maintenance and office staff is friendly and very helpful. The grounds and facilities are kept clean every day. I have been living here for several years and have never had any problems.

    Review Author Icon

    anonymous

    Resident ā€¢ 2019 - 2023

    8/4/2023

    donā€™t move here, itā€™s gross

    Donā€™t move here. There have been roaches in the vents, mice in the hallways, wet spots from leaks throughout the apartment ceilings, and mold in the closets. Management is trying to inflate reviews with 5-star rankings by encouraging current tenants, mostly newer ones who haveā€¦Ā See More >
      Review Author Icon

      anonymous

      Resident ā€¢ 2018 - 2019

      7/31/2023

      outdated with problems

      we lived here for 1year in 2019 we had 2wood2 the apartment we had was downstairs and every time it rained really heavy the bedroom in the back would get soaked furniture got ruined metal rusted and the whole apartment would smell of mold maintenanceā€¦Ā See More >

        Updated Review

        Review Author Icon

        anonymous

        Resident ā€¢ 2017 - 2018

        5/31/2023

        Nasty place, nasty managers

        Entire time I was there the maintenance man would come into apartment either unannounced or while not there. Smelly gym, outdated equipment When I was able to move with all rent paid to date they tried to sock me with a $2000 bill for waterā€¦Ā See More >
          Review Author Icon

          anonymous

          Resident ā€¢ 2020

          5/13/2020

          A nice apartment complex great ammenties and location. Most residents are nice as are the staff. There are some young hoodlums though. My only complaint would be some parking lot arguments. And little stuff like halls smelling of marijuana. I saw a camera on aā€¦Ā See More >
            Review Author Icon

            anonymous

            Resident ā€¢ 2019

            5/20/2019

            I have had nothing but bad experiences here and they charge you for EVERYTHING including sewer and trash. Then on top if you're a week late with rent they charge you a ton of fees !! I'm on a disability pension and have always paidā€¦Ā See More >
              Manager

              5/20/2019

              The Candles Apartments
              Hi, we value all feedback and we are saddened by your comments. Please know, we understand the frustration that accompanies late fees and we prefer to not have to charge them. It's one of the many reasons we provide our payment policies upfront in writing with your signed rental agreement, send out reminders, as well as making sure our team is accessible for any questions our residents might have on their personal accounts. If you still have questions or concerns, please contact us offline and ask for Kathy so that we can review these with you in greater detail. Kind regards, Management
              Review Author Icon

              anonymous

              prospective ā€¢ Visited 2019

              5/17/2019

              I love the amenities provided in this community. I love the interior fitness center and I also love the fact that there is a pool and a fire pit provided. I could definitely see myself around that fire pit. I also feel like I couldā€¦Ā See More >
                Manager

                5/20/2019

                The Candles Apartments
                Hi, anonymous. Thank you for keeping us in mind for a future home! We are pleased to read you had a great tour of our community and amenities we provide our residents. If you have any other questions for us, please do not hesitate to contact us directly. Thank you and have a great day! - Team Chatham Hills
                Review Author Icon

                Resident 618610

                Verified Resident ā€¢ 2018 - 2019

                3/22/2019

                The experience is AWFUL! Don't let the management fool you intk thinking they are a nice community. My car has been broken into twice, and I couldnt get out of my lease even though I was going through mental abuse due to the person Iā€¦Ā See More >
                  Manager

                  3/25/2019

                  The Candles Apartments
                  Hi, we are really sorry to hear this. We do appreciate your feedback as we are always looking for ways in which we can serve our community better and provide great service. Please do not hesitate to reach out to Kathy, our new community manager, if you have any further questions on your account. Kind regards, Team Chatham Hills
                  Review Author Icon

                  Resident 618225

                  Verified Resident ā€¢ 2018 - 2019

                  3/21/2019

                  Overall good, no complaints. Gym has everything I needed and then some for my workout style. Pool is nice during warm weather. No trouble with neighbors. Maybe invest in a standing punching bag rather than a hanging one as I noticed those have been breaking.

                    Manager

                    3/25/2019

                    The Candles Apartments
                    Hi and thank you for your feedback. We appreciate your suggestions and are happy to hear you are getting great use of our amenities. Have a wonderful day! - Team Chatham Hills
                    Review Author Icon

                    Resident 618224

                    Verified Resident ā€¢ 2018 - 2019

                    3/21/2019

                    Overall it has been good. I have had two instances of bed bugs coming from other apartments but this was dealt with and have had no further issues. Biggest issues are with noisy neighbors who constantly yell and argue and fight all the time, dayā€¦Ā See More >
                      Manager

                      3/25/2019

                      The Candles Apartments
                      Hi Thank you for the feedback. We are sorry to hear about your concerns with excessive noise from your neighbors and we would like to see how we can help resolve this. Please contact Kathy, our property manager in the main office. We are here to help and would like you to enjoy all aspects of your home. Kind regards, Team Chatham Hills
                      Review Author Icon

                      Pam_W369

                      Resident ā€¢ 2019

                      3/4/2019

                      I have been a tenant for almost 12 years anD I love it here. The staff are very professional and nice. I see the staff outside of the complex and I am recognized and that's a good feeling for me as big as our complexā€¦Ā See More >
                        Manager

                        3/6/2019

                        The Candles Apartments
                        Hello Pam! Thank you for leaving us feedback and most importantly thank you for choosing to call Chatham Hills home these many years! We are so grateful to have you here and wish for many more! Our team works hard to know our residents and provide the very best service, so thank you for recommending us and mentioning this. Please reach out to us if you need anything. Have a wonderful day! - Team Chatham Hills
                        Review Author Icon

                        Julie_M396

                        Resident ā€¢ 2017 - 2019

                        2/1/2019

                        It's close to everything. Great apartments, staff and maintenance guys are the best ! ?? And VERY pet friendly place, with lots of grounds to walk your dog. Events provided by managers are a real hit and lots of fun !!ā€¦Ā See More >
                          Manager

                          12/10/2018

                          The Candles Apartments
                          Hello Julie! Thank you for positive feedback and ratings for our community and Team. We always want to provide you with excellent service, and a community you look forward to coming back to. Please let us know if you need anything and Happy Holidays! Our best, Team Chatham Hills
                          Review Author Icon

                          Resident 543521

                          Verified Resident ā€¢ 2016 - 2018

                          9/15/2018

                          This is the worst experience I have ever had with a management company despite the fact a paid the first year??ā„¢s rent in full upfront. Management is demeaning, dismissive, and disrespectful. I would be remissed not to mention the insects and the rodents in theā€¦Ā See More >
                            Manager

                            9/17/2018

                            The Candles Apartments
                            Hello. We regret to read these were your experiences, and would like to see how we can turn things around for you. We want all interactions with residents and customers to be a positive one and we apologize if this was not the case. Please contact Troy in the leasing office, so we can help. Kind regards, Team Chatham Hills
                            Review Author Icon

                            Resident 543519

                            Verified Resident ā€¢ 2018

                            9/15/2018

                            Overall satisfied. Free Pool/ Gym, staff is helpful, adequate living space, quiet neighbors, flexible leasing options for both apartments and garages. Option available to reserve a parking space though I wouldn't as that's just begging for your car to get egged for taking the spotā€¦Ā See More >
                              Manager

                              11/15/2018

                              The Candles Apartments
                              Thank you for the feedback! We are glad to know you enjoy your home here and the amenities. We will take note of your suggestion on reserved parking, too. Our team is here to serve, so please let us know if there is ever anything you need. Kind regards, Team Chatham Hills
                              Review Author Icon

                              Resident 531220

                              Verified Resident ā€¢ 2018

                              8/22/2018

                              I have had a great experience at this complex. The staff is friendly and they do a great job with cleanliness upkeep and landscaping. The little social events they have for those of us living their are definitely a nice bonus as well.

                                Manager

                                8/30/2018

                                The Candles Apartments
                                Hello! Thank you so much for sharing your experiences here at Chatham Hills. We are committed to making our community its very best. Please don't hesitate to contact us should you need anything. That's what we are here for! Kind regards, Team Chatham Hills
                                Review Author Icon

                                Resident 530508

                                Verified Resident ā€¢ 2017 - 2018

                                8/21/2018

                                Chatham Hills is a pet friendly apartment that meets most of my needs on a regular basis. I think that they really value the sense of community, and they do schedule regular events. My only complaint is that I can hear my neighbors from timeā€¦Ā See More >
                                  Manager

                                  8/22/2018

                                  The Candles Apartments
                                  Hello! We appreciate you taking the time to share your experience as a member of our community here at Chatham Hills. It puts a smile on our faces to know you and your pet are happy. We, too enjoy the resident events. We hope to see you at a future one! Kind regards, Team Chatham Hills
                                  Review Author Icon

                                  Resident 529802

                                  Verified Resident ā€¢ 2018

                                  8/20/2018

                                  They really seem to care about their tenants. A few of the staff knew my name after only a few months. They throw free parties every once in a while. Really makes me want to consider renewing the lease when it??ā„¢s up.ā€¦Ā See More >
                                    Manager

                                    8/20/2018

                                    The Candles Apartments
                                    Hi. Thank you for taking a moment to share your thoughts about our team and community here at Chatham Hills. We do care! Thank you so much for noticing! It is always great to read how our efforts are well received. We absolutely would love for you to renew and will do our part to ensure it's an easy decision! Thank you and feel free to drop by or contact us, should you need anything. Our best, Team Chatham Hills
                                    Review Author Icon

                                    Resident 501135

                                    Verified Resident ā€¢ 2018

                                    6/17/2018

                                    My experience here has been really great. I was very nervous to move here, because I have read a lot of really negative reviews about it, but my boyfriend and I decided to give it a shot because it really seemed like a niceā€¦Ā See More >
                                      Manager

                                      6/20/2018

                                      The Candles Apartments
                                      Hello and Welcome to Chatham Hills! Thank you for taking the time to share your experience as new residents in our community. We are so glad you are settling in nicely! Thank you for the opportunity to show you what we are really about. Everything we do, is focused on community well being and good will, so thank you for noticing! We will be hosting some fun resident events this summer, and would love to see you there. It's a great opportunity to meet your neighbors and one of the perks of living at Chatham Hills. Feel free to call or stop by the leasing office for details! Kind regards, Management
                                      Review Author Icon

                                      Resident 501134

                                      Verified Resident ā€¢ 2007 - 2018

                                      6/17/2018

                                      I have enjoyed living here the property is beautiful the staff is courteous I enjoy the parties they have I have made friends at these events I am a grandmother raising grandchildren they have literally grown up herexhatham hills is on a bus route soā€¦Ā See More >
                                        Manager

                                        6/20/2018

                                        The Candles Apartments
                                        Hello! Thank you for sharing your experiences with us. We are so glad to know we are meeting the needs of you and your family, as that is our goal. We always want you to love your home here! Thank you for attending resident events. We are always looking for opportunities to bring us all together in a positive way. We hope to see you at a future one. Kind regards, Management
                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2017 - 2018

                                        5/25/2018

                                        Nasty roach and mouse infested apartments. Rude and unprofessional staff. Maintenance manager sexual harassed my girlfriend on many occasions. Management knew about this. Some of the staff is racist. They tried to enter our apartment without knocking but the chain was locked. Horrible experience. Iā€¦Ā See More >
                                          Manager

                                          5/30/2018

                                          The Candles Apartments
                                          We value our residents and want to immediately address their concerns and always promote a positive community environment. We take these matters very seriously and we would like for you to contact us directly, so we can apologize and review your claims, as they are not in line with the standards we uphold for our community and staff. Please contact our community manager at 217-698-5801. Thank you.
                                          Review Author Icon

                                          Resident 489838

                                          Verified Resident ā€¢ 2013 - 2018

                                          5/19/2018

                                          Safe, close to stores etc area is always clean maintenance issues are handled immediately and they always let you know what is going on. The outside areas and the common areas always look good. I feel safe here there are plenty of outsideā€¦Ā See More >
                                            Manager

                                            5/24/2018

                                            The Candles Apartments
                                            Hello and thank you for reviewing and recommending our community. We are so glad you enjoy our resort style swimming pool, the fitness center and all our other amenities. We want you to enjoy your home here! Have a wonderful day! - Management
                                            Review Author Icon

                                            Resident 480952

                                            Verified Resident ā€¢ 2017 - 2018

                                            4/27/2018

                                            While the amenities and the staff are great, the structural issues that exist in the buildings need serious attention. My apartment had a deep infestation of mice and cockroaches that lived in the walls and behind the cabinets in the kitchen.

                                              Manager

                                              4/30/2018

                                              The Candles Apartments
                                              Hello and thank you for sharing with us. If you have not already done so, please contact us, so we can set up additional pest service treatments for your residence. We are here to help and will continue to address any issues until they are 100% resovled. - Management
                                              Review Author Icon

                                              Skytoria1

                                              Resident ā€¢ 2018

                                              4/4/2018

                                              So far living at Chatham Hills has been a complete nightmare. While my mom was helping me move in she was biten by something, and a month later I was bitten by what I believe to be bed bugs. When I called the office theyā€¦Ā See More >
                                                Manager

                                                4/4/2018

                                                The Candles Apartments
                                                Hello and thank you for sharing your concerns with us. We apologize you have had these experiences. We are proactively addressing all resident requests, in accordance to industry standards, for the safety and well being of our community. We are here to help! Please contact us in the leasing office, should you have additional questions or need further assistance. Thank you! - Management, Chatham Hills
                                                Review Author Icon

                                                Resident 459547

                                                Verified Resident ā€¢ 2017 - 2018

                                                3/2/2018

                                                The apartment was nice but my build had roaches bad. Also the hall smelled bad to to the people across Hall from me wasn??ā„¢t clean. It was be people walking the packing lot all times of the night.........................ā€¦Ā See More >
                                                  Manager

                                                  3/5/2018

                                                  The Candles Apartments
                                                  Hello we regret you had this experience in our community and we are sorry this happened. To prevent pest problems, we are on a mandatory schedule with our commercial pest vendor service, but we want to provide additional treatments in areas where the routine maintenance is not adequate. We hope you will reach out to our leasing office, so we can schedule this for you and get things resolved. Please call us at 217-698-5801. Thank you! - Management, Chatham Hills
                                                  Review Author Icon

                                                  Ashay_P

                                                  Resident ā€¢ 2017

                                                  10/12/2017

                                                  Chatham hills apartments is a good place to stay I would say. The premises is very clean, the staff is very prompt to fix issues whenever we report something to them. However, the laundry gives us a tough time. Most of the times the machineā€¦Ā See More >
                                                    Manager

                                                    10/13/2017

                                                    The Candles Apartments
                                                    Hey Ashay, thank you for taking the time to review our community. We have noted your concerns about calling the tech line, and we will work on this. Please let us know if you need anything, and we hope you have a great weekend. It means a lot that you've recommended Chatham Hills. Management Team Chatham Hills

                                                    Features & Amenities

                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Dogs Allowed
                                                      Deposit: $400. Rent: $30. Pet Limit: 2
                                                      Less Info
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                                                    • Cats Allowed
                                                      Deposit: $400. Rent: $30. Pet Limit: 2
                                                      Less Info
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                                                    Other
                                                    • Air Conditioner
                                                    • Balcony or Patio
                                                    • Basketball Court
                                                    • Clothes Care Center
                                                    • Fitness Center
                                                    • Indoor Sports Court
                                                    • Microwave
                                                    • Outdoor Deck with Fire Pits
                                                    • Park-like Setting with Mature Trees
                                                    • Personal Fitness Trainer
                                                    • Pool
                                                    • Renovated Apartments
                                                    • Spacious Free Weight Room
                                                    • State of the Art Cardio Room
                                                    • Strength Training Room
                                                    • Volleyball Court
                                                    • Walk In Closets in Select Units
                                                    • Walking and Jogging Trails Nearby
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                                                    Leasing

                                                    Welcome home to Candles Apartments! Our apartments in Southwest Springfield allow you to reside in comfort and sophistication while exploring the unique and dynamic culture of the City. Superior amenities, desirable services, and a well-connected address allow you to indulge in all the urban conveniences you want without giving up on the peace and quiet you deserve.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Nolan Living

                                                    C
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                                                    Communities
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 223 number of votes by renters, The Candles Apartments is currently rated 3.2 out of 5 stars.
                                                    The Candles Apartments is rated 3.5/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                    The Candles Apartments is rated 2/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Candles Apartments is rated 3.3/5 stars in our renters noise survey, which is considered below average. The noise level is often disruptive and affects quality of life.
                                                    The Candles Apartments is rated 2.3/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Candles Apartments is rated 3.5/5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.
                                                    The Candles Apartments is rated 2/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    Nolan Living
                                                    Dogs Allowed
                                                    Deposit: $400
                                                    Rent: $30
                                                    Pet Limit: 2
                                                    Cats Allowed
                                                    Deposit: $400
                                                    Rent: $30
                                                    Pet Limit: 2
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1.5 Baths
                                                    3 Beds, 2 Baths
                                                    Great March Rates - Contact us today about our current leasing specials!

                                                    Check Availability

                                                    The Candles Apartments

                                                    March 2024

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                                                    The Candles Apartments is a 800 - 1,160 sq. ft. apartment in Springfield in zip code 62704. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $925 - $1,542. Nearby cities include Chatham, Riverton, Williamsville, New Berlin, and Auburn.

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