The staff are rude, inconciderate and refuse to work with the residents. Don't expect anything from the management, not even decent phone etiquette. The rent is high, quality is poor. I can't speak for the renovated apartments, mine is not renovated. I have several minor repairs to be made from regular wear and tear that I can't take care of, but they have yet to fix after several requests to do so. Not to mention the hazards to health and body one risks every winter. BE WARNED: They do not plow, shovel or salt the parking lots, walk ways and side walks. You will have to salt your own walkway and shovel out your car. I have lived in this complex since 2004, since it became Natural Falls I have encountered nothing but problems. Prior, it was the perfect place to live.

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