As usual, when a company cannot accurately defend nor reflect honestly upon the numerous situations at hand, they tend to look for typos instead. As for the actual complaints, some residents have taken their cases to HUD in a direct effort to establish some managerial liability over the current situation. It is this saddened state of disrepair; with porches that are practically splinters, drains overhead that are so clogged and never cleaned, pondings from clogged drains in buildings 1715's square which have ruined the grounds ability to grow grass, while nurturing mosquito growth; the same can be found in building 1735's square; and the trash dump in the back of the complex that is littered with the spilt remains of oil, tires, etc, without adequate fencing that completely cuts off accessibility, residents shouldn't have to have the responsibility to update the management team regarding the property.
And the signs out front are laughable, they say "fall for us", which in many ways is a play on words. By moving in here, you are falling for them, and they will suck you dry. Every year the rents go up, and yet the quality of the neighborhood from just it's state of appearance goes down. The road in front of the office has been marked off for weeks now, where a pothole has been left to grow larger, instead of fixing it. This one pothole, and how they have chosen to handle it, is representive of their entire lookout on the property; only if it is thrust in front of their noses do they acknowledge it, and then the response is at best minimal. Yet every morning, when one gets ones mail, one sees the head manager standing out by the front door, not twenty feet from this pothole and it's two unsightly barrels, chainsmoking her cigarettes; and it makes one wonder, If she sees it is there, why hasn't she had it fixed' Simply because they don't care. Which is again, completely representative of the entire outlook on the property. It's just a paycheck, smallest minimal effort required to get it. As long as they are bringing in rent every month, it won't matter how this property looks. Which means, if every month, ten people move out, as long as ten more move in, no one higher up will care what is happening down here. And so long term residents, like myself will have no other recourse than to remove our money from their pockets to live elsewhere when our lease expires, as staying here is like staying in a roach motel, and the management doesn't care unless it affects their pocketbook. They used to have tougher standards to gain an apartment here, they used to require background checks, now if your neighbors are illegal immigrants, as long as they pay more deposit money, and the office makes a call to the Social Security Office in New Albany and pretend they are hiring them to check the authenticity of the numbers given, even IF the number belongs to someone else, they will still let them rent and write down it was a valid number (which it was, the number just didn't belong to them). Talk about encouraging identity theft. Imagine, your neighbor might be a one of those people the government is "highly interested in", and it wouldn't matter to the office.
As long your neighbor paid enough money to cover any liabilities that might occur from this.
Not to mention the absolute refusal to acknowledge a growing discord among the long standing tenants that have caused so many to leave and seek shelter elsewhere. As one resident accurately put it, "9 years and my living here and suddenly they say I have a bad attitude and won?t renew'"

As for the law regarding rental rights, those laws are truly to protect the consumer, unfortunately; if the consumer is not aware of their specific rights, or that they have been trampled on, then the consumer doesn?t know that they have recourse. And as we have been finding out in the local media lately, most government rules seem to protect the miserly moneymaking industries, even though intended to protect the rights of the consumers. To put it in easier to digest form,

What the renter doesn?t know about rental laws won?t hurt the company one penny.

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