I just wanted to say thanks for going the extra mile! It was appreciated that the maintenance staff worked late into a very cold night to get the heat turned back on and even provided space heaters to some in need. It was a little chilly there for a while, but it's warm now...well at least inside. It's unfortunate, that the furnace quit working properly at such an inoppertune time, but I appreciated the quick response as I'm sure did others. The letter of apology on my doorstep was a nice touch also. Thanks again! We're not all dissatisfied renters.

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