10950 Lantern Woods Blvd., Fishers, IN 46038
317-577-1199  WEBSITE save favorite
AVERAGE RATING
recommended by:
31%

overall rating:
2.8
3.1
3.12 Parking:
2.9
2.92 Maintenance:
2.7
2.73 Construction:
2.5
2.52 Noise:
3.1
3.14 Grounds:
3.6
3.59 Safety:
2.3
2.28 Office Staff:
< | >

Very poor customer service and maintenance!!!!

From: -Anonymous-
Date posted: 8/3/2006
Years at this apartment: 2005-01-01 - 2006-01-01
 

Let's see:
Within a year-
Heating broke 5 times
Air conditioning broke 5 times
Apt has flooded twice

In all cases it took too long for a response.

Maintenance can't fix anything correctly the first time.

The staff in the club house is completely rude and un-empathetic.

When my apt flooded the second time - thousands of dollars of damage (furniture, etc)..flooding was due to their negligence.

They offered no apologies and never responded to any of my requests.

They cut a huge hole in my wall - and it took over a week to fix it! When I called corporate (Sentinel) - they hung up on me! They DO NOT care about the tenants!

I must say the apartments look nice..however very cheaply assembled.

Perhaps made out of balsa wood' You can hear everything!! Including the person upstairs going to the bathroom.

Also - the windows are horrible...I have to leave mine shut...cause I tried to open one and it fell out....literally.

Additionally- something is always broke in this complex - whether it is the carwash, tanning bed, excercise equipment or hot-tub (aka- kiddy pool - cause it never heats up).


Recommended: NO
Overall Rating
2 out of 5
Parking:
3 of 5
Maintenance:
1 of 5
Construction: 2 of 5
Noise:
2 of 5
Grounds: 3 of 5
Safety: 3 of 5
Office Staff:
1 of 5
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