Sorry your experience was not satisfactory. We try very hard to put our customers first. THings happen in daily life that can not be predicted. Such as a broken underground waterline at 2am on a weekend. It was repaired within 3 days and no complaint from any other resident was voiced. We offered bottled water and a place that could be used for bathing. Bugs are a common thing in the world. Living on two lakes, yes we do have spiders. We have always had pest control, but not allowed to spray an apt. that has a child under the age of two. You had a newborn. And did not comply with several appts. (you had to be away from the apt. for a minimum of 5 hours). THis was a first time apt. renter who expected that living in an apt was the same as living in a private home. No quite the same.

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