The floorplan in this apartment in fantastic! So much space and even a basement complete with laundry room. It might be a wonderful place to live if the management company bothered to even try. Literally from the day we moved in we've had problem after problem, and it seems like the staff doesn't care one bit... not even enough to listen!

Our troubles started when we moved in. Things seemed nice enough... the renovations and new equipment all around the complex were very attractive. We signed our lease and took a walk-through with the assistant property manager (the only one in the office that seems to have her head on straight), noting a whole lot of problems that needed to be fixed. No big deal, the complex is old and things wear down. Work orders were placed to cover all the things we noted.

A few hours after we moved in, I went to make a call (we'd arranged to have phone service turned on the day before) and found no dial tone. A call to Ameritech led me to find that the problem appeared to be internal to the apartment, and I'd have to agree to pay to have someone come out and look at it. Since we'd just moved in, and I knew it couldn't have been something we'd done, I said I'd have the front office look into it. I walked down and told them of the problem, and they said they'd call and get back to me. When I came home from work a few days later, there was a notice on our door that Ameritech had been by that afternoon, and had left because no one was home. I called them, and they said that someone had made an appointment, and that since no one was home they left without going to the office. I again walked up to the office, and they said they were sorry they'd made an appointment without checking to see that someone was home, and they'd take care of it. Well, they finally got around to it... after we'd been without a telephone for two weeks (right before our out-of-state wedding... our cell phones each had bills of over $150 that month because we didn't have a home phone). Also, our heat wasn't working correctly, and so we couldn't sleep there at night because it was still too cold (fortunately, we had a two week overlap on our old lease, so we slept at the old place). I came home one night to find that they'd changed our locks without notifying us (again, had to sleep in the old apartment with no furniture). They lost the work orders from our walk-through. None of those things got fixed until we finally sent a certified letter threatening legal action. Even then, things were only done half-assed and the repairs didn't last very long. Some things still aren't fixed.

And things have not gotten any better. Our neighbor down the walk, who works for maintenance, has two big dogs that crap everywhere, and no one bothers to clean up or even say anything. Someone got stabbed across the courtyard from us. Our neighbor down the walk got shot at outside his home. Some unlicensed neighbor of ours decided to go joyriding in a friends car and took out a light pole and my car. The residents are bilingual, and so they send notes in English and Spanish, but I know at least one of the notes did not say the same thing in English and Spanish... I'm still wondering which group they're trying to withhold information from. We have yet to have a work order filled in less than a day, and usually they require multiple phone calls. One time we left a message about an hour before the office opened that our bathroom was leaking water into the living room below and that it needed to be fixed immediately... when I got home it hadn't been fixed, and the person who answered the phone didn't even seem to know what I was talking about. She could hear the water pouring (by this point) out of the ceiling, so she called the maintenance guy back, but the guy they leave on call lives in Carmel and it takes him 45 minutes to get here. He fixed the leak, but decided the bulging ceiling does not require repair. We have yet to get a copy of the work order, which I'm going to demand so we don't get charged for the obvious water damage to that spot. During the hottest weeks of the summer, my husband was ill and our air conditioning went out. Between the two of us we must've called five times. The last three times we called they said they'd be out later that day... it NEVER happened. So my husband lived with a high fever and no escape for over a week because they couldn't hold on to a work order for a few hours without losing it. Lately we've discovered that they don't beleive in shoveling sidewalks... I already have a foot in a cast, so getting to my car in the morning is downright dangerous. There is no sound control whatsoever... there is bass blasting at all hours of the day, mostly from cars because people around here loiter in the parking lot listening to their radios too loud. I get sick and tired of hearing people yelling stuff at me in Spanish as I'm out walking my dog or driving, and most people here it seems like don't speak English (at least not too many in the buildings around mine). There is always trash stewn around... there is always a group of young people loitering outside, usually carrying on very loudly... parking regulations are completely ignored, and I've never seen them enforced anyway. A few weeks ago we got a letter encouraging us to renew our lease... rent rates are going up, but they would keep our rent the same if we'd sign an extended lease. Ha! It's not worth half of what we're paying now. I'd pay them extra just to leave!

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