Management treats residents like children! This complex has had tons of problems with car break-ins, vehicle hit and run, apartment break-ins and vandalism at the pool and weight room. The most recent hilarity: glass in the pool by beer-drinking partiers. Granted...the morons who are ruining it for everyone by taking beer bottles to the pool and breaking them are causing a real problem, but the underlying problem is with management. They heavily advertise and promote their 24-hour fitness center and year-round heated pool...but constantly threaten residents when vandals break glass in the pool area or items come up missing/broken. Why don't they install a lock on the pool fence if they're going to keep it open 24-hours. Every time they have to clean glass out of the pool (and in 2007 it was at least 4 times) they leave "nasty-grams" on the office door to inform residents that the 24-hour "PRIVELAGE" will be taken away if it continues. The crock to this is...the gate to the pool isn't secured for resident-only use. Anyone off the street can come in at any hour of the night and use the pool...without restricted access. AND THEY DO! Then residents get slammed for it. Management needs to learn how to inform residents in a more respectful manner - the tone of all their notices are very condescending and demeaning to adults who pay considerably for the SERVICE of having 24-hour access (not the privelage - the costs are built into the rent, so why are we constantly being told it's a privelage') Also...maintenance STINKS. It takes days - up to weeks to get anything addressed. In the height of our cold ice wave in December, our furnace broke down and it took them over 2 weeks to repair it...in the meantime, we were running on emergency mode...and losing efficiency the entire time. Our electric bill reflects the inefficiency, and we had to constantly remind the office that maintenance was not getting the furnace repaired. The necessary repair...turns out all we needed was freon! It took them 10 minutes to fill it. (And that's just one out of over 10 maintenance issues we've had in the past 13 months.) Oh yeah...now with the most recent vandalism of the pool (which wasn't really vandalism...it was glass in the pool...could have been an accident) residents are being threatened that 24-hour access to the pool and fitness center will be taken away, and only accessable during office hours. 8 AM to 6 PM'''' That's just plain ridiculous...90% of residents use the fitness center after 6 PM...most of us have JOBS! If you're considering moving here, consider the tone you want management to use with you...consider the type of maintenance and service you want - because this facility has some of the worst customer service skills I've EVER seen. For over $1000 per month for a 2 bedroom apartment...the headaches and stress just aren't worth it. Oh yeah...one more thing...if you come home after 6 PM...good luck finding adequate parking! Free-for all parking is clearly a problem here. During the summer, don't leave anything you value on your patio...the lawn care crew steals it. Change your own lightbulbs in the breezeways, because maintenance hasn't changed ours in over a year. After our refrigerator konked out and left water all over the floor, we were promised that the wet carpet would be vaccumed...it never happened. When we picked up our lease for renewal...everything was wrong...I mean the terms, the price, the amendments...the whole thing had to be re-done, and even then it wasn't right.

User Responses
From: Anonymous	Date: 01/27/2008
The amenities at Park Edge are a privilege to have open 24-hours. Many places only have this access available during specified hours. There is a security system on the doors, but some people will still come and abuse the system unfortunately, until budget allows a better form of security for the gate. This is in the works for being fixed, but there's only so much that can be done at this time. In the mean time, in addition to the door locks, there are cameras as well as staff on property who come by at night to check things out. Sometimes unfortunate things can happen, however, and we just have to do the best we can. Even with better security measures, there will always be ways people could abuse it. That is where teamwork comes into play -- with the help of residents reporting inappropriate behavior as it happens, we can step things up and get faster results. For example, there are people who know abuse is happening, and have been there when it happens, but they do not say anything, and they don't report it to the office until days later -- if they say anything at all. If residents allow abuse, and then just take it out on management later, it makes it really hard to correct issues. This applies to any inappropriate behavior on the property. If something is happening that shouldn't be, and no one says anything, it makes it much harder to solve the problem more efficiently. Glass in the pool, or any form of vandalism, may require a few days of closing to be sure the area is safe for residents to use before allowing them in the area. This is not to punish anyone, but to be sure that the area is in fact safe and ready for use. Notices on the doors that state amenities are closed until further notice due to vandalism -- is hardly a "nasty-gram." Simply, a notice. Access hours changed for a few days following the notices for the last incident, and then all went back to normal. It is understood that it can be frustrating, and quite an inconvenience, but first and foremost the safety and well-being of residents is the priority. None of the notices are meant to be condescending, but to keep everyone informed of any overall issues that effect residents, and to be a reminder to those who are not being respectful of their neighbors, the property, the terms of their lease, etc. This is a way of opening the doors of communication, and if there are any concerns, all residents are encouraged to speak with the office staff. In the future, when there is a concern, the best way to resolve any sort of conflict is to speak with the staff. Leaving nasty notes on the doors or elsewhere, anonymously complaining and/or making threats about concerns that have not even been discussed first, is not a productive way to make concerns heard and find a solution to the problem. 2 bedroom apartments are most certainly not over $1000. Carports are available if first-come parking is not adequate enough for a resident. And if ever parking is an issue, actions are taken to solve the problem, when -reported-. Maintenance usually takes no more than 2 days to fix a problem, unless they need to order something. In the situation of heat, it is a priority, and that is why emergency heat is available until the normal heat can be fixed. Maintenance will gladly put in new light bulbs or fix any other problem upon receiving a maintenance request to do so. You can leave the request in the drop box, call it in, or come by the office and we can get that taken care of for you. It is unfortunate that you seem to have had so many difficulties in the time you've been here. Please let us know what we can do. Office hours are: Monday-Friday: 9am ???6pm Saturday: 10am-5pm Sunday: 1pm-5pm The office phone number is (913) 307-9393. Please respectfully address any issues with the office and we'd be glad to help. We are here to help! :) Sincerely, Park Edge Staff
From: lpflaum	Date: 05/12/2008
I wish mgmt wasn't writing responses to this stuff. Guys, if you're reading this, every time you respond it makes you look really immature. Most other management companies on this website aren't responding at all to the comments. I do agree with the pool issue, we too were annoyed at the nasty-grams (i'm sorry management, but we are business majors and showed your letters to other people in our bcoms departments, it was unanimously agreed that your tone was unprofessional and, at times, condesending). The beer bottles were from high school kids who used to show up at night. I used to see their cars parked in front of the office and their high school parking stickers on them. However, they disappeared eventually, so I never bothered telling management. There probably should have been a lock on the gate. I understand "budgetary concerns" but lets be honest, if you're going to run 24 hour ANYTHING and not have a physical person supervising it, you need locks and CCTV. Its common sense.
From: Anonymous	Date: 08/14/2008
I agree about the parking and pool problems. So much that I went in to talk to the office and again all new people. I had a conversation with the new manager and the problems with parking and the pool are finally getting fixed. A new pool gate is being put in right now with code access being from the outside. She is also supposedly sending out a letter to let people know that if they park in a carport that isnt theirs then they will be towed immediately instead of having to wait or nothing happening at all. She is going to give us some sort of authorization pass to call a tow company and have the car towed right then. Seems like the new management is really trying to make things better finally.

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