I am a property manager who rented an apartment for three months at this property.
At move out I had the apartment professionally cleaned, filled in all nail holes, and replaced everything myself (drip pans, etc.). I got a bill today for $337 for move out charges. I called to get the number to the management company and they hung up on me. I am now consulting with attorney. I would not lease from this community unless you want to pay inflated move out charges.

User Responses
From: Anonymous	Date: 07/14/2007
I was a resident at Pinnacle Pointe for 3 years and I agree with this posting 100%. When I first moved in 3 years ago, the response from the office was wonderful. After the ownership transfered to SOUTHAMPTON PROPERTIES LLC in 2005 the maintenance, communication and response slowly deteriorated. If I ever called the office, I would have to continually call until I actually had a person answer because messages were never returned. When maintenance was ever required, they were very short with me and put off any time they had to repair anything. When the ownership transferred to SOUTHAMPTON, I never received an updated copy of what was expected at move-out. My apartment was spotless when I moved out, actually cleaner than when I moved in and they charged me for carpet cleaning even after I had them professionally cleaned. The carpet was already 3 years old when I moved in and had original spots on it, so it was 6 year old carpet when I moved out. When I originally moved in, I was told that the carpet was replaced every 5 years, meaning they needed to REPLACE the carpet, not clean it, when I moved out. I am currently trying to get a hold of the owners who have not contacted me for ONE MONTH! The office is not allowed to give out the owner's contact information so you have to rely on them to contact the owners to ask them to contact you. Needless to say, no one ever calls you back. The manager also has no authority to handle anything. I WOULD NOT RENT HERE as the management and ownership is truly awful.
From: Anonymous	Date: 11/28/2007
Kansas law is governed by URTLA (Uniform Resident Tenant Lanlord Act). Under URTLA the apartment CANNOT withhold deposits for cleanings and normal wear and tear. They especially are not allowed to pass on the cost of statutorially mandated cleanings! Violation of this act is subject to automatic treble (3x) damages in court. The courts do not take this lightly in KS! See an attorney to get the specifics, but this is what I remember from law school.

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