Needs Customer Service ..., Recommended, Apr 21, 2008, apartment review of AMLI Cambridge Square Apartments in Overland Park, KS

AMLI Cambridge Square

10701 Ash, Overland Park, KS 66211
888-375-7185 ext 7111 WEBSITE save favorite

AVERAGE RATING

recommended by:
59%

overall rating:

3.5

Parking:

3.8

Maintenance:

3.3

Construction:

2.9

Noise:

4.2

Grounds:

3.5

Safety:

3.4

Office Staff:

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Needs Customer Service

From: -Anonymous-
Date posted: 4/21/2008
Years at this apartment: 2007 - 2008
User Response is available.

1 response

The ladies in the office could use a course on customer service. I have lived in apartment complexes for seven years, so to compare the apartment noises, maintenance, amenities, etc... it is a nice apartment complex. My only complaint would be the lack of customer service.

Recommended: YES
Overall Rating

Parking:
Maintenance:
Construction:
Noise:

Grounds:
Safety:
Office Staff:

I'm the author!

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User Responses
From: Anonymous	Date: 04/21/2008
I agree that the office staff lacks customer service skills. The person that answered the phone when I called last week bombarded me with questions but didn't even wait til I answered before she interrupted and asked even more questions! She acted as if she was really sorry she had to be at work and made me feel as if it were beneath her to talk to prospective tenants. If I lived there and was treated so rudely, I'd call the management company and complain. The office staff is there to serve the tenants (or should be)!

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