When we first moved into our home, we loved Pointe Royal. We had great neighbors and enjoyed spending time with them. The office staff at first was great. Then, during our 18 months there, the office staff was completely changed. Unfortunately, for the worse. The new staff is unfriendly, rude, and back stabbing. When we moved out, we were charged for carpet problems that we had called them about repeatedly. You see, they buy cheap carpet so that just by repeatedly vacuuming it falls apart. When you complain they just ignore your requests and charge you when you move out. Then they try to cover it up saying that the maintanence people never got our requests. Whatever!! I wish the original staff was still there. This never would have happened. Everything changed for the worse when the new staff started. When we originally moved in, we were treated with respect and courtesy. They knew us by our first names and our children. They made us feel special and welcome. Don't expect that now, you will not get it. Keep looking around, you can find a better place to live.

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