The Reserve at 77
#19,033 #15 #147

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The Reserve at 77

12000 West 77th Terrace, Lenexa, KS 66216
(172 Reviews)
$914 - $1,395/mo
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Floor Plans & Pricing

1 Bedroom

Amelia

1 Bed, 1 Bath | 720 sq. ft.

$914 - $1,395

5 Available Units

See Floor Plan Details

Brooke

1 Bed, 1 Bath | 760 sq. ft.

$949 - $1,347

5 Available Units

See Floor Plan Details

2 Bedrooms

Caroline

2 Beds, 1 Bath | 928 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

F
F

Renter Ratings

D+

Review Ratings

Noise

2.0

Grounds

1.0

Safety

2.0

Office Staff

1.0

Maintenance

1.0

Neighborhood

4.0

Survey Ratings

SatisFacts™ Tour Survey

SatisFacts™ Move-In Survey

SatisFacts™ Maintenance Survey

SatisFacts™ Renewal Survey

Review Count

F

Number of reviews in the past 365 days

1

Manager’s Review Engagement

F

Percentage of reviews responded to

0.00%

Manager’s Review Reply Time

F

Average time to respond to reviews

N/A

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The Reserve at 77 Reviews

(172)
Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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anonymous

Resident 2019 - 2023

1/24/2024

Apartment from hell

Disgusting apartment infested with roaches and black mold, the staff refuses to answer calls if it’s a resident phone number and the maintenance is down right lazy!, They also tried charging me hundreds in false claims when I moved out as well as attempting to… See More >
    Review Author Icon

    anonymous

    Resident 2022

    10/20/2022

    RENTER BEWARE

    As you probably should with any rental situation, make sure you take pictures and document any little detail that could possibly be held against you on that move in form. Check ceilings, walls, baseboards, bathtubs, windows, closets, floors, carpet, cabinets, EVERYTHING before you turn in… See More >
      Review Author Icon

      anonymous

      Resident 2021

      8/5/2021

      DO NOT STAY HERE!! When I found this place I called several times and each time was quoted a different price and term , ranging 100'2 per month different. We finally agreed on a 3 month stay since my son was doing an internship. He… See More >
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        anonymous

        Resident 2019 - 2021

        8/4/2021

        When I started renting this apartment everything seemed great. After a year of fighting to get stuff fixed and a couple car windows smashed, I wish I would have found another place. Unless you like people stealing stuff from your car. The place looks nicer… See More >
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          anonymous

          Resident 2019 - 2021

          7/12/2021

          I will pay for anyone who can get me the owner or corporations name that these apts are owned by! First my daughter waited two years for a leaking ceiling to be fixed properly! Now they’ve been without A/C for a week. I would Thank… See More >
            Review Author Icon

            Ida_T362

            Resident 2020

            9/30/2020

            its easier to contact the Whitehouse than it is to receive a call back or email from management. First email was 2 months ago that they ignored. They were quick to respond when it came to money but other than that, they dont do ----

              Manager

              10/14/2020

              The Reserve at 77
              Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to set up an appointment to speak with the Community Manager, so she may address your concerns. Our office staff sincerely care about your concerns and want your experience to be top notch.
              Review Author Icon

              Resident 752139

              Verified Resident 2019 - 2020

              3/13/2020

              We have enjoyed our stay here at the apartment complex. The change in staff has been a positive thing that has helped us get not only work orders done, but also moving in a easy process. Aside from our neighbor noise above we are very… See More >
                Manager

                3/20/2020

                The Reserve at 77
                Thank you for taking the time to leave us such a positive review! We are excited to hear that you've had a good experience with our new staff. If there is anything else we can do for you, please do not hesitate to reach out to us through phone or email. Thank you, Stephanie Burge, Community Manager
                Review Author Icon

                Resident 735168

                Verified Resident 2019 - 2020

                1/17/2020

                I just have one week here. I like the apartment, the area, everything. I feel safe and relax. I go to the gym and like it so I cancel my membership at the other gym. I feel at home. They clean the parking… See More >
                  Manager

                  1/13/2020

                  The Reserve at 77
                  Thank you for taking the time to review Reserve at 77. It's great to hear you are enjoying your new apartment home and love the amenities! Please reach out to the Community Manager if any issues arise in the future. Thanks again!
                  Review Author Icon

                  Resident 636478

                  Verified Resident 2019 - 2020

                  1/3/2020

                  The people that work in the office are really nice and are always willing to help in any way that they can. The maintenance team however is an issue. They have walked into our apartment at least three times without notice and all three times… See More >
                    Manager

                    1/8/2020

                    The Reserve at 77
                    Thank you for taking the time to review Reserve at 77. It's great to hear you are enjoying the friendly office staff. Please let the office staff know if you would prefer a phone call prior to our maintenance team completing a request in your apartment home. We appreciate you as a resident!
                    Review Author Icon

                    Resident 719865

                    Verified Resident 2019

                    11/20/2019

                    It was fine but I think I accepted it to be a lot more simpler and exciting. The staff was nice but I felt like was quite a bit of miscommunication and that once I signed my paper I was kinda left in the dust.… See More >
                      Manager

                      11/21/2019

                      The Reserve at 77
                      Thank you so much for the great review! We never want anyone to have less that a perfect experience. Will you please call the office or stop by so I can address any concerns you have? Our door is always open and we live for the opportunity to make our residents happy! Thank you again and I hope to see you soon.
                      Review Author Icon

                      Resident 717916

                      Verified Resident 2018 - 2019

                      11/14/2019

                      This rental stay has been less than enjoyable. The maintenance staff seems to not care about anything, especially the things going on in my apartment, currently. I have several health hazardous issues going on in my apartment and it seems nobody cares.

                        Manager

                        11/17/2019

                        The Reserve at 77
                        Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to stop by the office and speak with the Community Manager so she may address your concerns. OUr office and maintenance staff sincerely care about your concerns and want your experience to be top notch.
                        Review Author Icon

                        Resident 712096

                        Verified Resident 2019

                        10/31/2019

                        We were in a position that needed an apartment in an emergent situation. Reserve staff (Michaela) was AWESOME. She responded to all my questions with in an hour after we had left the office. Everything else was done online. Super kind staff and enjoyed meeting… See More >
                          Manager

                          11/4/2019

                          The Reserve at 77
                          We are so happy to have you with us, and that you love your apartment. We are HUGE pet people and are always so excited to meet our four legged residents. Please make sure to come visit us in the office as often as possible. Thank you for the amazing review!
                          Review Author Icon

                          Resident 711265

                          Verified Resident 2019 - 2020

                          2/18/2020

                          It was under construction for the first several months we were here, and a lot of staff changes have happened, the team is completely different than when we moved in 6 months ago. The apartments reflect the low rent, but can be homey if you… See More >
                            Manager

                            10/29/2019

                            The Reserve at 77
                            Thank you so much for the wonderful review! I am so glad that you have been able to make your apartment feel like home. The updated apartments will still be available at the end of your current lease, if you would be interested in transferring to one. Please stop by the office for details and to say hello! Thank you again!
                            Review Author Icon

                            David737

                            Resident 2019

                            10/26/2019

                            My friend moved in here last year, and I just got a two bedroom last month. The apartments are nice for an older community. The office girls are cool, and they didn't turn me down because of my 82 pound dog. I haven't really had… See More >
                              Manager

                              10/27/2019

                              The Reserve at 77
                              David thank you! We really appreciate you posting an awesome review, and telling everyone how great the Reserve at 77 is! I know I already told you, but we would love to see you and the puppy in the office. Stop by on October 31st, and we will have Halloween treats! Thank you again!
                              Review Author Icon

                              Aka_N

                              Resident 2012 - 2019

                              10/22/2019

                              I have lived here from 2012 may be 2011, time to move has been over due long long time ago - I have raised my concerns to both the manager and corporate office - The first time I spoke to corporate was pertaining my lost… See More >
                                Manager

                                10/23/2019

                                The Reserve at 77
                                Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to stop by the office and speak with the Community Manager so she may address your concerns. Parcel Pending is free to all residents!! Of course there is a fee if the package is not picked up within 5 days, it makes room for more secure packages to be delivered. Our office locations do not handle residents' mail, but I encourage you to contact the USPS if you are having issues. Our staff does not have keys or access to the mailboxes. After reaching out to Parcel Pending, they were certainly confused by these statements and encourage you to reach out to them for instructions. Please note we take all feedback as a better chance to serve you.
                                Review Author Icon

                                Resident 703792

                                Verified Resident 2019

                                10/7/2019

                                This is an affordable apartment community, there are a lot of families in the area, which means a lot of children. It definitely adds life to the community. However, when you move in expect to have multiple this wrong and don't expect this to be… See More >
                                  Manager

                                  10/8/2019

                                  The Reserve at 77
                                  Thank you so much for taking the time to leave us a review. I am sorry that your experience with us has not been the excellent service we strive for. If there is anything we can do to improve your experience will you please let us know? Please make sure to come to the Clubhouse Grand Opening on October 17th, we would love to see you there!
                                  Review Author Icon

                                  Resident 697685

                                  Verified Resident 2019

                                  9/20/2019

                                  Exelente ubicacion, muy tranquilo, los apartamentos se encuentran limpios lo unico que no me gusta es qe no encuentro lugar de estacionamiento x la tarde minimo deberian de dar un cajon por apartamento

                                    Manager

                                    9/25/2019

                                    The Reserve at 77
                                    Thank you so much! We really appreciate your 5 star review! Please stop by the office and say hello, we would love to see you!
                                    Review Author Icon

                                    Resident 684748

                                    Verified Resident 2019

                                    8/23/2019

                                    On move in day I drove 2.5 hours that morning and was informed at 8:58 am that I would not be able to get the keys to my apartment until after noon that day. So I had to buy locks to lock up the trailer… See More >
                                      Manager

                                      8/26/2019

                                      The Reserve at 77
                                      Hello and thank you for your review! I am so sorry that the time of your move in was pushed back. We want your move in experience to be perfect, and occasionally we run into a repair or re-cleaning that causes a delay. I am sincerely sorry that you were delayed, and I appreciate you giving us the extra time we needed to make your new home welcoming. Please come by the office or call if there is anything I can do for you.
                                      Review Author Icon

                                      Resident 676069

                                      Verified Resident 2019

                                      8/8/2019

                                      Staff is great & friendly but apt has issues which has taken all excitement out of the "new home" experience for my family. I am less than a week in and hoping things will be resolved, one issue was resolved that I appreciate. Hoping the… See More >
                                        Manager

                                        8/14/2019

                                        The Reserve at 77
                                        Hello and thank you so much for your review! I am sorry that it has not been the five star experience that we strive for. If you are still having any issues, please call me as soon as possible at 913-631-7979. Thank you again for your review and I look forward to seeing you at our next resident event!
                                        Review Author Icon

                                        Resident 675066

                                        Verified Resident 2018 - 2019

                                        8/6/2019

                                        After an apparent shuffle at the last minute, I have been pretty happy here. When I have had a maintenance problem, Mike and his team are quick to respond. The office staff is very friendly and easy to work with. I… See More >
                                          Manager

                                          8/14/2019

                                          The Reserve at 77
                                          Thank you so much for reviewing our community. We are so happy that you love your new home. Make sure to sign up for Sight Plan to get the most out of your experience here at The Reserve at 77! If you ever need anything please call the office or stop by! Thank you again!
                                          Review Author Icon

                                          Resident 674624

                                          Verified Resident 2019

                                          8/5/2019

                                          great! i love my apartment. the unit im in isnt the newest or most updated, but i really enjoy the community and the layout that i have. this is the coziest apartment ive ever rented. i will continue to renew my lease as long as… See More >
                                            Manager

                                            8/14/2019

                                            The Reserve at 77
                                            Thank you so much for your review! I am thrilled that you love your new home. We are so excited to have you with us for years to come. Please make sure to sign up for Sight Plan to get the most out of your experience here at The Reserve at 77! If you ever need anything please call the office or stop by! Thank you again!
                                            Review Author Icon

                                            Resident 644470

                                            Verified Resident 2019

                                            5/24/2019

                                            The apartment is nice and clean. The staff has been very responsive. The location has many restaurants within the area. The apartment is spacious and worth the rent. The energy usage is cheaper than other apartments I have lived in.

                                              Manager

                                              6/5/2019

                                              The Reserve at 77
                                              Thank you so much for the 5 star review! We are so glad you are enjoying your new home, and look forward to seeing you at our next resident event! Thank you again!
                                              Review Author Icon

                                              Resident 639685

                                              Verified Resident 2019

                                              5/13/2019

                                              It has been a week so far and my experience has been pretty disappointing. First, the apartment I received does not match the floor plan I applied for on their website; carpet floor in the living room that was advertised as hardwood, so false advertising.… See More >
                                                Manager

                                                6/5/2019

                                                The Reserve at 77
                                                Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to stop by the office and speak with the Property Manager so we can address your concerns.
                                                Review Author Icon

                                                Resident 638578

                                                Verified Resident 2012 - 2019

                                                5/10/2019

                                                The only amenities offered are a swimming pool that has been out of commission for 3yrs with no subsidies offered, parking is horrible and the washers are tiny. Security systems that are totally unnecessary have been added and even if you don't use them you… See More >
                                                  Manager

                                                  6/5/2019

                                                  The Reserve at 77
                                                  Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to stop by the office and speak with the Property Manager so we can address your concerns. A construction team is currently working on renovating the clubhouse and swimming pool chich will be ready this season! A brand new fitness center will also be available when the clubhouse is completed.
                                                  Review Author Icon

                                                  Resident 632999

                                                  Verified Resident 2019

                                                  4/29/2019

                                                  I don't think you want me to tell about my experience here. I've had to put in an onder for maintenance more than 5 times in 2 months, aside from the fact that the washer and dryer Situation is RIDICULOUS, only 1 of 2 work… See More >
                                                    Manager

                                                    6/5/2019

                                                    The Reserve at 77
                                                    Thank you for taking the time to review our property. We apologize if your experience was not up to your standards. We encourage you to stop by the office and speak with the Property Manager so we can address your concerns.

                                                    Features & Amenities

                                                    Parking
                                                    • Off Street Parking Available
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $300. Rent: $25. Comments: We are pet-friendly and welcome up to two pets per home. Large dogs are welcome with no weight limits, though select breed restrictions do apply. Please contact us for more details. $25/mo and $100 additional pet fee for second pet.
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                                                    • Dogs Allowed
                                                      Fee: $300. Rent: $25. Comments: We are pet-friendly and welcome up to two pets per home. Large dogs are welcome with no weight limits, though select breed restrictions do apply. Please contact us for more details. $25/mo and $100 additional pet fee for second pet.
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                                                    Other
                                                    • Air Conditioning
                                                    • Alarm
                                                    • Bike Racks
                                                    • Black Appliances
                                                    • Carpet
                                                    • Clubhouse
                                                    • Coffee Bar
                                                    • DishWasher
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Gas Range
                                                    • Grilling Area
                                                    • In-sink Kitchen Disposal
                                                    • Kitchen Pantries
                                                    • Large Closets
                                                    • Library
                                                    • Linen Closets
                                                    • Microwave
                                                    • On-Site Maintenance
                                                    • Outdoor Patio with Fire Pit
                                                    • Package Receiving Service
                                                    • Pet-Friendly Community
                                                    • Playground
                                                    • Pool
                                                    • Private Entry
                                                    • Public Transportation
                                                    • Refrigerator
                                                    • Short Term Lease Available
                                                    • Smart Thermostats
                                                    • Sports Court
                                                    • Sundeck
                                                    • Vinyl Flooring
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                                                    Leasing

                                                    The ever-affordable Reserve at 77 in Lenexa, KS is now offering practical one- and two-bedroom apartment homes with a full suite of in-unit features, like patios, walk-in closets, and air conditioning. Live here and take advantage of our wonderful swimming pool, fitness center, and so much more. The Reserve at 77 Apartments is more than a home, it s a space where you can truly thrive.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    BH Management Services, Inc.

                                                    D+
                                                    D+
                                                    Communities
                                                    241

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    Based on 172 number of votes by renters, The Reserve at 77 is currently rated 3.2 out of 5 stars.
                                                    The Reserve at 77 is rated 1/5 stars in our renters grounds survey, which is considered poor. The grounds are in a state of disrepair and need immediate attention.
                                                    The Reserve at 77 is rated 1/5 stars in our renters maintenance survey, which is considered poor. The maintenance team is unresponsive and ineffective in addressing issues.
                                                    The Reserve at 77 is rated 2/5 stars in our renters noise survey, which is considered poor. The noise level is consistently loud and disruptive, making it difficult to live in the complex.
                                                    The Reserve at 77 is rated 2/5 stars in our renters safety survey, which is considered poor. The complex is very unsafe and poses serious risks to residents.
                                                    The Reserve at 77 is rated 4/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    The Reserve at 77 is rated 1/5 stars in our renters staff survey, which is considered poor. The staff is unresponsive and unhelpful, making it difficult to live in the complex.
                                                    BH Management Services, Inc.
                                                    Cats Allowed
                                                    Fee: $300
                                                    Rent: $25
                                                    Comments: We are pet-friendly and welcome up to two pets per home. Large dogs are welcome with no weight limits, though select breed restrictions do apply. Please contact us for more details. $25/mo and $100 additional pet fee for second pet.
                                                    Dogs Allowed
                                                    Fee: $300
                                                    Rent: $25
                                                    Comments: We are pet-friendly and welcome up to two pets per home. Large dogs are welcome with no weight limits, though select breed restrictions do apply. Please contact us for more details. $25/mo and $100 additional pet fee for second pet.
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath

                                                    Check Availability

                                                    The Reserve at 77

                                                    March 2024

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                                                    The Reserve at 77 is a 720 - 928 sq. ft. apartment in Lenexa in zip code 66216. This community has a 1 - 2 Beds, 1 Bath, and is for rent for $914 - $1,395. Nearby cities include Shawnee, Shawnee Mission, Overland Park, Merriam, and Olathe.

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