Glen Hollow
  (formerly Brentwood at Alexandria)

I can't get no satisfaction From: -Anonymous- Date posted: 2/20/2008 Years at this apartment: 2005 - 2008 1 response   There's no words I can describe about the managment of this property other than "neglect". Not of the Grounds and not of the maintenance but of the residents. In my presence here (3 years next month) my wife and I have gotten little action from the office workers as far as complaints. For the entire first year the man living upstairs lifted weights at 3:00 am in the morning and many complaints were made with no avail. The only relief we received was when he moved out. The turnover rate of the office staff makes it hard to retain any type of familiarity. The facilities are nice but for as much as I shell out each month, it should be better. There is an apparent disrespect among some of the residence, especially those who use the club house for gatherings. There is a "Quiet-time" specified for the hours of 7am-10pm. We follow this very closely but many times the police have been called for noise disturbance at the clubhouse. Also, though I am not a frequent smoker, I sympathize with those who are and the managers are unaccomodating to those who wish to smoke, but prefer not to have their dwellings reaking of the smell of stale smoke. As of right now, you have to smoke at least 20ft. from the building. Pretty inconvenient especially when there is an open air corridor where you enter your apts. Ash trays could be tastfully placed but instead they are disregard totally, resulting in butts in the parking lot (esp. next to the sidewalk upon entering the building). Parking is a hassle if you get home at the wrong time. There are no assigned spots, no lighting, and any rules posted at the mailbox are never enforced. The grounds are mainted OK but not great. Sometimes it takes a few weeks before the grass is mowed (in the summer), there are thorny bushes next to the sidewalk upon entering (which often gets snagged on clothing), and many railings around the clubhouse are not very secure and make lots of noise when the wind blows even slightly. Maintenance is average. The most recent visit to replace our furnace filter, resulted in them not assembling the unit back together properly and we thought that our furnace did work and when we called for the service person on call, no one came so we spent 24 hours with out heat in the beginning of January. Finally I inspectd the furnace and ended up fixing it myself. When we first moved in the oven had no regulating mechanism on the heat element and burnt all of our meals for the first month. The refrigerator ice maker hasn't worked since we moved in, and who wants to go through the hassle of emptying it out and switching another out. The dishwasher has never completely cleaned our dishes. We have friends in other units, and they have newer appliances.

Recommended: NO Overall Rating

Parking: Maintenance: Construction: Noise:

Grounds: Safety: Office Staff:

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