I lived here for a year with a roommate and was always on time with rent and never caused any problems. When I moved, I cleaned the apartment and requested a walk through from Dennis, and was told I was not required to do one. I chose to be responsible and complete a walk through. He came to the apartment, looked around, and told my roommate and I that everything was fine and that we would be getting our deposit back. He signed paperwork saying that we were owed our deposit back. Now, Colt's Run is telling me that they decided to do another walk through after I had vacated and they have assessed damages on my apartment and refuse to give me the deposit that I paid before moving in. They have also decided to keep money that I gave them for a gate opener which was returned in the same condition that I recieved it in. This is irresponsible business behavior and I would warn you to not count on getting your money back because Colt's Run makes up their own rules. SROlYjGrgm2VnM-SactV

User Responses
From: mgtcolts	Date: 07/15/2009
Kimberly, we did try to resolve this situation with you per a conversation on the phone. During our conversation you agreed that there were damages in your apartment thats why you wanted to do the walk through. During the preliminary walk through that was done with you it was not found at that time the carpet appeared to be damaged by a pet and a remote control had been chewed and damaged which was hidden from our sight. We also found the blinds to have been damaged. Per the lease agreement that you signed it states that our representative has no authority to bind or limit us regarding deductions for repairs, damages, or charges. And that any statements or estimates by us or our representative are subject to our correction, modification, or disapproval before final refunding or accounting. The total amount for the damages far exceeded the amount of the deposit which was not refunded of $149, we could have and should have charged you for carpet replacement, sealing of the floor, new blinds, and a new remote. You did indicate to us on the phone that you enjoyed your stay with us, we are sorry that this has soured your experience with our community. But we can say that this is a rare and unusual incident.

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